CX Scoop
@cx_scoop
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Get the latest scoop on B2B news and trends in #customerexperience. Stay ahead in tech with insights on #ContactCenter, #CRM, #AI, #Automation and more! 💡
Joined October 2022
.@AIatMeta has joined the ranks of large tech businesses by introducing its own generative AI model, Llama. https://t.co/pDRzZBh50C
#cx #ai #meta #llama #customerengagement #openmodel #generativeai
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According to an @ON24 report, artificial intelligence is quickly becoming important for B2B marketing and sales teams seeking to provide personalized experiences on a broad scale. https://t.co/VnPAc22aPS
#cx #ai #analytics #b2b
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.@SoundHound AI has announced new customization capabilities for its SoundHound Chat AI voice assistant, which will transform how automotive manufacturers interact with their customers inside automobiles. https://t.co/MgDtn7AcvV
#cx #ai #voiceai #automotive
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.@Salesforce has signed a definitive deal to buy @Tenyx, a company known for its AI-powered speech agents. These agents enable natural, engaging conversations to improve customer support. https://t.co/L2Yj7Mu7aH
#cx #ai #acquisition #customerengagement #customersupport
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"Investing in AI to support customer service agents continues to be a game-changer for enhancing efficiency and employee satisfaction." Read more in @cx_scoop's article attributed to Jason Valdina! https://t.co/0ZEOIi2vRO
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.@bloomreach_tm has announced the incorporation of NVIDIA NIM-powered generative AI with embedded microservices into its advanced search and merchandising platform. https://t.co/Ki0iPi0faO
#cx #ai #generativeai #ecommerce
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.@OpenAI is allegedly in talks to secure a new round of multibillion-dollar funding, potentially pushing its valuation past $100 billion. https://t.co/V2K0E6Fqcx
#cx #ai #funding #openai
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.@Accenture and @googlecloud have expanded their partnership to advance enterprise solutions in two critical areas: generative AI and cybersecurity. https://t.co/kmMwG0HJZL
#cx #ai #cybersecurity #generativeai
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According to a @Talkdesk survey, while patients recognize the value of human interaction in healthcare, there is optimism that AI will simplify the patient journey, streamline administrative tasks, and reduce healthcare-related stigmas https://t.co/Nh2jXAgM2s
#cx #healthcare
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.@Accenture has expanded its collaboration with @awscloud, introducing the Accenture Responsible Artificial Intelligence (AI) Platform powered by AWS. https://t.co/kazaKAt26E
#cx #ai #responsibleai
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.@wearesinch has announced that its Customer Connections Hub is now available in Europe. https://t.co/5Bx24q3atO
#cx #ai #customerconnections #expansion
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The Netherlands' privacy regulator has fined @Uber €290 million for breaking the EU's General Data Protection Regulation (GDPR). https://t.co/oQHt4viI5l
#cx #ai #uber #databreach #security
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.@CengageLearning has launched its GenAI-powered Student Assistant in beta, allowing over 5,000 students to test it throughout the forthcoming fall semester. https://t.co/NovYWODA2C
#cx #ai #education #generativeai #studentassistant
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According to a recent @Axonify survey, nearly half (47%) of managers feel burnout due to their roles' responsibilities https://t.co/zNK0otWRel
#cx #ai #analytics #burnout #hospitality
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According to a study by @questionpro, many of Taylor Swift's fans, known as "Swifties," who are also registered voters, may change their vote as a result of her choice of a presidential candidate. https://t.co/d1wfuMJYlf
#cx #taylorswift #USElection2024 #Election2024
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.@GoDaddy has unveiled its new Digital Marketing solution, an all-in-one platform designed to help businesses enhance their online presence and streamline their marketing efforts. https://t.co/6rxAVlZB8u
#cx #ai #marketing #smallbusiness
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.@GoTo has announced a major upgrade to its GoTo Connect portfolio, including over 40 new features, to improve the customer experience https://t.co/OJ3GBQ6SgR
#cx #ai #customerengagement
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.@IntelePeer has secured an 8-figure deal with a major Fortune 100 FinTech company centered around its generative AI agent technology. https://t.co/iUse3fXgnf
#cx #ai #aiagent #generativeai
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"Data breaches have become so frequent that the occurrence of a breach is less surprising; what truly matters is how a company responds." 💯💯💯 ZeroFox VP of Response Jamie Tolles spoke with @cx_scoop about how data breaches impact customer loyalty:
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.@MyConversica has announced new enhancements to its Conversational AI platform, which will provide marketers with unprecedented control and flexible AI-assisted customization options for messaging. https://t.co/lyVTw5YB6y
#cx #ai #conversationalai
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