ContactCentres
@contactcentres
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Dedicated to the UK's Contact Centre Industry - Image thanks to Jabra UK
United Kingdom
Joined September 2009
Subscribe to https://t.co/sxZmGqzjXh - News and information from the UK contact centre Industry direct to your inbox https://t.co/kqvIYKN5xf
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The cost of a contact centre – Alex Elridge, Business Analyst at Route 101 discusses what the actual costs of running a contact centre are. #cctr #contactcentre
https://t.co/CxuUnu5dXd
contact-centres.com
The cost of a contact centre -Luke Cuthbertson, Head of CX Consulting Practice at Route 101 discusses what the actual costs of running a contact centre are The UK contact centre industry enters 2026...
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Average Handle Time is Holding Back Brand Loyalty https://t.co/kDyvhlChIr
@capita #cctr #contactcentre
contact-centres.com
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch outdated CX metrics according to Gillian Chamberlain, Managing Director, Capita Experience For decades, the...
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Diligenta Contact Centre Staff Escalate Strike Action in Pay Dispute
contact-centres.com
Diligenta contact centre staff escalate strike action in pay dispute Unite members employed by finance sector contact centre outsourcer Diligenta have today (Monday 12 January 2026) escalated strike...
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Capita Selected by Kent County Council to Deliver Contact Centre Services https://t.co/91jAtAlqdG
#cctr #contactcentre
contact-centres.com
Capita has been awarded a new contract by Kent County Council (KCC), the largest local authority in England, to provide contact centre services supporting 1.6 million residents. The contract will run...
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Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026, As Customer Service Transitions to Autonomous Interactions. @ContentGuruNL #cctr #contactcentre
https://t.co/yVLCDczbs6
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North vs South: a fierce match full of banter & rivalry! South claimed the trophy 🏆 (2nd year running!) but North kept them on their toes. Thanks to all the supporters 👏 a great reminder that friendly competition brings us closer. #FriendlyCompetition #Collaboration
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Only 36% of local gov leaders think they’re delivering a truly customer-first experience. Want to raise that stat? Start with these 6 strategies—from AI chatbots to multilingual tools. 📲 https://t.co/Q6hgKvMowm
#GovTech #DigitalGov #LocalGov
btlnet.co.uk
Helping local government modernise communication with smart, human-first technology. From contact centres to chatbots and branded calls, we simplify how councils connect with their communities—safe...
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Graia – Where AI Listens, Understands & Responds with Empathy https://t.co/xYr6NLBsfL
#cctr #contactcentres
contact-centres.com
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb Technologies, Geomant and Buzzeasy launch Graia, a proprietary Agentic CCaaS and Agentic AI...
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FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’ https://t.co/k96ZohGSKH
@FourNet_ #cctr #contactcentre #contactcentres
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Two NHS Ambulance Service 999 Contact Centres Set To Close https://t.co/UKWCOYGoxY
#cctr #contactcentre #callcentre
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Customer Service Leaders Recognised at CCA Global Awards 2025 https://t.co/i9FFy6GYnv
#cctr #contactcentre #callcentre
contact-centres.com
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners of the 2025 CCA Global Excellence Awards - the leading event that recognises...
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CallMiner Advances Agentic AI Architecture for the contact centre https://t.co/0MCZKxaqDy
@CallMiner #cctr #contactcentre #callcentre
contact-centres.com
CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain Insights from and Take Action on Customer Conversations New supervisor and research...
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Cloud Contact Centres – a shot in the arm for Asian Private Healthcare https://t.co/XGYs5j21aO
@omningage #cloudcontactcentre #cctr #contactcentre #callcentre
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Content Guru & Together Win Best Use of AI & Automation Award https://t.co/HPVshC1tdN
@cgchirp #cctr #contactcentre #callcentre
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