IPI (IP Integration)
@ipiltd
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Behind every IPI #ContactCentre solution stands a dedicated team with extensive contact centre, #cloud, security and #DigitalTransformation expertise.
Reading, Berkshire, UK
Joined March 2010
Big news! Pauseable – our automated pause-and-resume #compliance solution – is now live on AWS Marketplace!🎉 This gives #AmazonConnect users an easier, more secure way to handle payments & sensitive data. 🔗 Full release: https://t.co/JcNZP8J5Sy
#SecurePayments
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Last week we held our Kick Off themed "IGNITE" – turning energy into action! 🔥 We shared our vision for FY26, we heard CCaaS insights from Cavell Group, experienced our latest innovations, AND celebrated our people! 🎉 #CompanyKickOff #CCaaS #AIInnovation
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Searching for a new podcast on this sunny Friday? ☀️ Hear IPI's CX Solutions Director, Steve Murray on The CC CX Update as he cuts through AI hype and talks real CX outcomes with ElasticCX and CloudPCI. 🎧
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Missed the last few segments of AI in the Contact Centre? Listen to the full episode on Spotify:
open.spotify.com
IPI Converse · Episode
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AI can improve customer experience, if you do it right. In this interview segment, Craig Farley and Iain Bennett share what businesses get wrong about AI in customer service, and how to avoid common traps. Watch the video now! https://t.co/bEaGveBIHv
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Our AI expert Iain Bennett dives into Small Language Models vs Large Language Models. SLM's are faster, cheaper & trained to your business. But what does that have to do with a Formula 1 pitstop? 🏁 🎥 Watch ep.6 of IPI Byte-sized AI: #AIInsights
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Today, we pause to honour all who served and sacrificed. At 11am, we remember their courage, resilience and unity. Lest we forget ❤️ #ArmisticeDay #Remembrance #LestWeForget
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Missed the last few segments of AI in the Contact Centre? Listen to the full episode on Spotify:
open.spotify.com
IPI Converse · Episode
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If your business hasn’t started its AI journey yet, you might actually be in a good place. In the latest IPI Converse segment, Iain Bennett shares why the right partners sometimes say: “You don’t need AI.” 🎥 Watch now: https://t.co/7h1kiYrffX
#AI #AIFOMO #ContactCentre
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Legacy #compliance methods like manual pause-and-resume don’t cut it in an AI-powered, 24/7 #ContactCentre. IPI’s Finn Rafter-Phillips explains how tokenisation & automation make compliance seamless & scalable. 🔗 Read via Call Center Times: https://t.co/j96vl9kCW9
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AI’s power isn’t about replacing people – it’s about empowering them!💡 Earlier this month, we brought that message to life at #IPISpotlight "AI: The Next Evolution of Heroism". 🎥 Missed it? Catch the highlights 👇 #AIinCX #AIEnablement
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We're back with another episode of IPI Byte-sized AI – your go-to series for simple AI knowledge nuggets! 🤖🧠 This week, we're explaining the tech powering AI engines like ChatGPT, Gemini & Claude: 'Transformers'. Watch now 👇 #AIExplained
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Missed the last few segments of AI in the Contact Centre? You can listen to the full episode here -
creators.spotify.com
In this episode of the IPI Converse series, host Craig Farley sits down with AI expert, Iain Bennett to explore how artificial intelligence is transforming customer service, contact centres, and the...
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In our latest #IPIConverse episode, AI expert Iain Bennett explains how AI is transforming Contact Centre efficiency 👉 from smart routing to faster resolutions and happier customers. 📽️ Watch now: https://t.co/V6XBqxjr61
#AIinCX #ContactCentre #FCR
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A day of partner collaboration & innovation at @Genesys HQ! 🤝 From Cloud #PCI to #AgenticAI on #GenesysCloudCX, we explored an exciting roadmap together. Thanks to the hosts & speakers for the insights and engagement!
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AI’s potential is huge, but success only comes when it empowers agents, supports clear goals, and delivers real outcomes for customers. Our latest blog explores how to turn that belief into action. 🔗 https://t.co/McQ1tksQ8y
#AIStrategy #AIContactCentre
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Drowning in AI hype? You’re not alone. In episode 4 of #IPIBytesizedAI, Iain Bennett explains why real-world value beats shiny features when it comes to AI in the #ContactCentre. 🎥 Watch now: https://t.co/7tmdPJPRHA
#AIInsights
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If you've missed the last few segments of AI in the Contact Centre, you can listen to the full episode here -
creators.spotify.com
In this episode of the IPI Converse series, host Craig Farley sits down with AI expert, Iain Bennett to explore how artificial intelligence is transforming customer service, contact centres, and the...
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In the latest #IPIConverse segment, Craig Farley & Iain Bennett show how AI, from real-time transcription to agent assist, is freeing agents to focus on what matters: empathy & great conversations. Watch the fourth segment here -
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New IPI Converse episode for #NationalCustomerServiceWeek! 👇 Dave Glasgow & Mark Rossell dive into why cloud CCaaS is on the rise, the true cost of legacy tech & how managed services ease migration, with real customer success stories. 📽️ Watch now:
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