
SentiSum
@SentiSum
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1K
Following
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24K
Uncover actionable insights from support tickets with our #MachineLearning engine. Swift integrations with 1000s of providers. #CustomerService #customersupport
London
Joined April 2015
How do you turn customers into brand advocates? Here's what the data says.
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Discover 5 key rules from analyzing 300k+ Trustpilot reviews to transform customers into loyal brand advocates and drive exponential growth.
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RT @GoustoTech: I just stumbled across a great podcast our Head of Customer Care did with one of our partners @SentiSum - it gives a nice g….
sentisum.com
This episode show how Gousto's customer care team has leverages tech, people and processes to handle customer demands across 25 million meals a quarter.
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RT @insightpltfrms: @SentiSum analyses every source of customer data so you can drive retention, reduce complaints & foster cross-functiona….
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RT @Hyken: Tune in today's episode of Amazing Business Radio with Sharad Khandelwal of @SentiSum!. #customerservice….
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RT @jennysuedempsey: Best practice for building a tagging taxonomy A tag-tastic article by Ben over at @SentiSum! #….
sentisum.com
Your tagging taxonomy is a key part of the customer support feedback loop. Make it spectacular, or get ignored.
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RT @YosleneLee: #VoiceOfTheCustomer #VOC tools are software that gathers opinions, views, and feedback from your customers. They can help….
sentisum.com
Here are 29+ of the best voice of customer analytics tools to help you get granular customer insights across customer support, surveys and more.
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We interviewed Teresa Anania, VP of Global Customer Success at Zendesk on our podcast. Check out her top tips for customer support professionals and advice for aspiring customer success leaders:. #CustomerSupport.
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RT @adrianswinscoe: Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer service; the….
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Avoid support burnout:. 1. Give career opportunity.2. Find what interests the individual.3. Tie their work to personal accomplishment.4. Make title changes.5. Help your team help themselves.6. Have hard conversations about burnout.
sentisum.com
Customer service burnout is rife in contact centers. We catch up with four industry experts to tackle burnout.
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RT @microadvisers: Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at htt….
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RT @JimBuscaglio: Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at http….
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RT @adrianswinscoe: PODCAST: Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer serv….
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RT @insightpltfrms: @SentiSum taps into all points of customer contact to provide comprehensive, objective understanding of your customers,….
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RT @JimBuscaglio: Check out the latest MicroAdvice Podcast E24 featuring @SentiSum CEO Sharad Khandelwal discuss how his natural language p….
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RT @callcentrehelp: Whitepaper: Goodbye Pandemic: A Post-COVID Checklist for Support Leaders @SentiSum.
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