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SentiSum

@SentiSum

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Following
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Uncover actionable insights from support tickets with our #MachineLearning engine. Swift integrations with 1000s of providers. #CustomerService #customersupport

London
Joined April 2015
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@SentiSum
SentiSum
4 years
RT @GoustoTech: I just stumbled across a great podcast our Head of Customer Care did with one of our partners @SentiSum - it gives a nice g….
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sentisum.com
This episode show how Gousto's customer care team has leverages tech, people and processes to handle customer demands across 25 million meals a quarter.
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@SentiSum
SentiSum
4 years
RT @insightpltfrms: @SentiSum analyses every source of customer data so you can drive retention, reduce complaints & foster cross-functiona….
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@SentiSum
SentiSum
4 years
RT @Hyken: Tune in today's episode of Amazing Business Radio with Sharad Khandelwal of @SentiSum!. #customerservice….
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@SentiSum
SentiSum
4 years
RT @jennysuedempsey: Best practice for building a tagging taxonomy A tag-tastic article by Ben over at @SentiSum! #….
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sentisum.com
Your tagging taxonomy is a key part of the customer support feedback loop. Make it spectacular, or get ignored.
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@SentiSum
SentiSum
4 years
Customer service bridges the gap between brand promise and product reality. If you underinvest in your customer service, you may as well be building a bad product. The outcome is the same = unhappy customers who churn. #CustServ.
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@SentiSum
SentiSum
4 years
RT @Hyken: Once in a while, the customer’s problem is out of our control. What do you do then? You may have heard this line from me before,….
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@SentiSum
SentiSum
4 years
We interviewed Teresa Anania, VP of Global Customer Success at Zendesk on our podcast. Check out her top tips for customer support professionals and advice for aspiring customer success leaders:. #CustomerSupport.
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@SentiSum
SentiSum
4 years
RT @adrianswinscoe: Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer service; the….
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@SentiSum
SentiSum
4 years
Building a brand community is a powerful strategy for reducing support requests and putting your customer first. The best help-based communities (those where customers answer each other's questions) we've seen:. 1/ @webflow .2/ @Apple .3/ @Adobe . All are active and helpful.
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@SentiSum
SentiSum
4 years
Avoid support burnout:. 1. Give career opportunity.2. Find what interests the individual.3. Tie their work to personal accomplishment.4. Make title changes.5. Help your team help themselves.6. Have hard conversations about burnout.
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sentisum.com
Customer service burnout is rife in contact centers. We catch up with four industry experts to tackle burnout.
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@SentiSum
SentiSum
4 years
RT @microadvisers: Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at htt….
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@SentiSum
SentiSum
4 years
RT @JimBuscaglio: Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at http….
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@SentiSum
SentiSum
4 years
RT @adrianswinscoe: PODCAST: Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer serv….
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@SentiSum
SentiSum
4 years
RT @insightpltfrms: @SentiSum taps into all points of customer contact to provide comprehensive, objective understanding of your customers,….
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@SentiSum
SentiSum
4 years
RT @JimBuscaglio: Check out the latest MicroAdvice Podcast E24 featuring @SentiSum CEO Sharad Khandelwal discuss how his natural language p….
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@SentiSum
SentiSum
4 years
RT @callcentrehelp: Whitepaper: Goodbye Pandemic: A Post-COVID Checklist for Support Leaders @SentiSum.
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