How do you turn customers into brand advocates? Here's what the data says.

RT @GoustoTech: I just stumbled across a great podcast our Head of Customer Care did with one of our partners @SentiSum - it gives a nice g….

RT @insightpltfrms: @SentiSum analyses every source of customer data so you can drive retention, reduce complaints & foster cross-functiona….

RT @Hyken: Tune in today's episode of Amazing Business Radio with Sharad Khandelwal of @SentiSum!. #customerservice….

RT @jennysuedempsey: Best practice for building a tagging taxonomy A tag-tastic article by Ben over at @SentiSum! #….

Customer service bridges the gap between brand promise and product reality. If you underinvest in your customer service, you may as well be building a bad product. The outcome is the same = unhappy customers who churn. #CustServ.

RT @Hyken: Once in a while, the customer’s problem is out of our control. What do you do then? You may have heard this line from me before,….

RT @mundocx: @jtwatkin @cx_scott @RehbeinDanny @JoSHoneycomb @thecallcenterc1 @heycxguy @sudhbhat @NTIatHome @murphyjfraser @jaredorr10 @mi….

RT @YosleneLee: #VoiceOfTheCustomer #VOC tools are software that gathers opinions, views, and feedback from your customers. They can help….

We interviewed Teresa Anania, VP of Global Customer Success at Zendesk on our podcast. Check out her top tips for customer support professionals and advice for aspiring customer success leaders:. #CustomerSupport.

RT @theccdoctor: @jtwatkin @justinmrobbins @Patrick_SaaS @KayPhelpsTweets @kayejchapman @dave_dyson @NealTopf @SeanBHawkins @TomRichard11 @….

RT @adrianswinscoe: Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer service; the….

Building a brand community is a powerful strategy for reducing support requests and putting your customer first. The best help-based communities (those where customers answer each other's questions) we've seen:. 1/ @webflow .2/ @Apple .3/ @Adobe . All are active and helpful.

Avoid support burnout:. 1. Give career opportunity.2. Find what interests the individual.3. Tie their work to personal accomplishment.4. Make title changes.5. Help your team help themselves.6. Have hard conversations about burnout.

RT @microadvisers: Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at htt….

RT @JimBuscaglio: Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at http….

RT @adrianswinscoe: PODCAST: Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer serv….

RT @insightpltfrms: @SentiSum taps into all points of customer contact to provide comprehensive, objective understanding of your customers,….

RT @JimBuscaglio: Check out the latest MicroAdvice Podcast E24 featuring @SentiSum CEO Sharad Khandelwal discuss how his natural language p….

RT @callcentrehelp: Whitepaper: Goodbye Pandemic: A Post-COVID Checklist for Support Leaders @SentiSum.