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Nextiva

@Nextiva

Followers
21K
Following
6K
Media
4K
Statuses
10K

Build amazing customer experiences with Nextiva’s AI-powered platform. ☁ #AmazingService #TeamNextiva

Scottsdale, Arizona
Joined October 2008
Don't wanna be here? Send us removal request.
@uctodaynews
UC Today
24 days
Hear how @Nextiva is reimagining what “unified” truly means on the #BinarytoBillions podcast, hosted by Rob Scott, founder of UC Today. Listen here:
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binarytobillions.com
Millionaire at 22, Broke at 25, Billionaire by Design
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@SRP_JSJDMedia
SRP
2 months
A big thank you to @Nextiva  for an unforgettable experience. We got the VIP treatment at a @Rangers game, stepped onto the field, & walked away with a custom jersey. Talk about a pinch-me moment ⚾👏 #TexasRangers #MLB #targetedmarketing #schoolrevenue #schooldistricts
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@CXAccelerator
Nate Brown
2 months
My favorite mini clip from the @Nextiva "Formula" series. 🔥😄🎊 Two huge opportunities for #CX leaders: 🔸Become a change management EXPERT 🔸Use Voice of Customer data to MOTIVATE, not just to isolate friction Watch the #TheForumla right here: https://t.co/WKhy7dsCkH
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@justinmrobbins
Justin Robbins
3 months
Customer experience is outcomes. Revenue. Retention. Loyalty. Growth. The real question: What actions set us apart in how we serve our customers? Full episode with @Nextiva: https://t.co/0TS4ftRMkx #CX #TheFormula #MetricSherpa
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@richtechgroup
Rich Technology Group
3 months
@Nextiva Expert explains why businesses buy a contact center and its benefits! 👀 https://t.co/XCudIOiGWj via @YouTube
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@CNBCMakeIt
CNBC Make It
4 months
49-year-old started his business 'to make $5,000 a month to survive, pay my mortgage'—he sold it for $100 million
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cnbc.com
When tech CEO Tomas Gorny launched a web-hosting startup in 2001 after losing millions, his modest goals helped him build a better business, he says.
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@Metrigy
Metrigy
5 months
Watch now! 🎬 @Rgareiss & @Nextiva 's Kate Hodgins tackle key questions on AI agents, channel selection, and maintaining consistency across touchpoints in our latest on-demand CX #webinar. Essential for modern businesses. #CX #AI #Omnichannel https://t.co/VZwDhHOaco
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brighttalk.com
Developing a solid CX strategy is significantly harder than it once was. When do AI agents trump human agents? In a digital-first world, does voice still matter? And how important is platform...
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@Metrigy
Metrigy
5 months
Missed our crucial CX strategy #webinar? No problem! 🚀 Watch on-demand as Metrigy CEO @RGareiss & @Nextiva's Kate Hodgins tackle AI vs. human agents, the power of voice, and platform integration. Master your flexible CX strategy now! #CX #AI #agents https://t.co/VZwDhHOaco
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brighttalk.com
Developing a solid CX strategy is significantly harder than it once was. When do AI agents trump human agents? In a digital-first world, does voice still matter? And how important is platform...
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@Metrigy
Metrigy
5 months
Your CX strategy questions, answered. 🤔 Do AI agents trump humans? Does voice still matter? Join Metrigy CEO @RGareiss & @Nextiva's Kate Hodgins TOMORROW at 1 PM ET to master modern CX. Don't miss out! #CXStrategy #AIinCX #Webinar #Omnichannel https://t.co/VZwDhHOI1W
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brighttalk.com
Developing a solid CX strategy is significantly harder than it once was. When do AI agents trump human agents? In a digital-first world, does voice still matter? And how important is platform...
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@stacysherman
Stacy Sherman ~ #DoingCXRight
5 months
You probably have more customer info than ever.⁣ So why can’t your team answer basic questions or make confident decisions?⁣ Because data lives in separate systems. Align your tools, insights & people serving customers. @Nextiva #DoingCXRight #CX #Theformula
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@YanivMasjedi
Yaniv Masjedi
5 months
We’re filled with a special sense of pride watching the Florida Panthers in the Stanley Cup Finals. Not just because the team is giving it their all. Or because there’s fans enjoying the game in the Nextiva Club Level. It’s bigger than that. We get to watch every game knowing
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@YanivMasjedi
Yaniv Masjedi
5 months
Nextiva showed up for Customer Contact Week in Vegas the only way we know how: with a bang, and a fleet of trucks on the strip. We’re all about connecting with customers where they are. Customer Contact Week celebrates that. Special thanks to all our customers and partners who
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@micahsolomon
Micah Solomon
5 months
Sometimes your biggest critics become your most loyal advocates - if you know how to handle the moment right. Partnering with @Nextiva on this video, I share the 4-step customer experience (#CX) process I use to turn them into raving fans. https://t.co/5zgjVEYg9b
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@stacysherman
Stacy Sherman ~ #DoingCXRight
6 months
More isn’t more —a Customer Experience paradox. Companies add tools to their tech stack to “understand” customers, but end up knowing less due to data silos, disconnected systems & missing context. More isn't always better! Are you #DoingCXRight? @Nextiva #theformula
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@stacysherman
Stacy Sherman ~ #DoingCXRight
6 months
Many companies measure customer sentiment. That’s great. But here’s what often gets missed: They don’t measure how hard it is for employees to actually help customers. That blind spot is expensive. Are you #DoingCXRight®? @Nextiva #CX #TheFormula
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@stacysherman
Stacy Sherman ~ #DoingCXRight
6 months
Most leaders ask the wrong question about AI. They’re stuck on “What can we automate?" Need to be asking “How do we utilize tech to support people & deliver better experiences?” 🎥Here’s what Doing AI Right™ looks like. More @ https://t.co/3v3jD5FO0t @Nextiva #CX #TheFormula
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@YanivMasjedi
Yaniv Masjedi
6 months
17 years. Happy birthday, @Nextiva. From the start, the odds were stacked against us. 9 in 10 startups fail. 70% of startups don’t make it past a decade. Our competitors said we’d never last. But we had something they didn’t: Relentless focus. A chip on our shoulder.
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@YanivMasjedi
Yaniv Masjedi
6 months
We lost someone truly special. Cara Plowman was part of our Nextiva family for 14 years. 💙 She was a constant source of kindness, commitment, and strength. Losing someone like Cara is incredibly difficult. Her impact will never be forgotten. We will miss her deeply. In her
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@stacysherman
Stacy Sherman ~ #DoingCXRight
7 months
Caught on camera talking about #DoingCXRight. It’s not just theory—it’s about intentionally designing experiences that blend both tech & the human advantage. Companies that fail to get CX right are gambling with their long-term success. Ask me how I know. #CustomerExperience
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