Micah Solomon
@micahsolomon
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Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, [email protected]
Seattle
Joined February 2009
Sometimes your biggest critics become your most loyal advocates - if you know how to handle the moment right. Partnering with @Nextiva on this video, I share the 4-step customer experience (#CX) process I use to turn them into raving fans. https://t.co/5zgjVEYg9b
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Limited Time Offer: Save 50% on the "Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever" audiobook. Offer ends 11/16 @micahsolomon
audiobooks.com
Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training...
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Purchase the "The Heart of Hospitality" audiobook by 11/25 and save 50%! @micahsolomon
audiobooks.com
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading...
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5 secrets for massive business success from this serial entrepreneur who started out cleaning carpets @bizzwriter
https://t.co/1ubL46XP8Q via @Inc
inc.com
If you want to build a business that will be successful in the long run, Nextiva CEO Tomas Gorny offers these five powerful tips.
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5 secrets for massive business success from this @nextiva CEO and serial entrepreneur who started out cleaning carpets @bizzwriter
https://t.co/1ubL46XP8Q via @Inc and @bizzwriter and @YanivMasjedi
inc.com
If you want to build a business that will be successful in the long run, Nextiva CEO Tomas Gorny offers these five powerful tips.
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I just tried to do the "accessible" (text-based) challenge as a subscriber to @PodSaveAmerica at @CrookedMedia and here is what I saw. Any takers?
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I am a big fan of Conrad Los Angeles (@conradhotel_los) and the way it delivers luxury in a enjoyable, modern, frictionless style. Kudos and thanks to Jeffery Modaff, Makayla Tamborra, Priyaank Gupta, Robbin Quevedo, and the rest of its extraordinary hospitality #professionals.
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NEW: 6 Powerful Ways to Use #AI to Deliver Remarkable Customer Service: @Inc featuring @bradbirnbaum and @kustomer. From Peter Economy, @bizzwriter
inc.com
AI is great at improving and perfecting business operations--including your customer service--delivering better outcomes in the process.
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How you serve your customers under stress speaks to the very quality of your organization. Micah Solomon, the CX transformation guru, has a service culture matrix that can help you to get started, courtesy of @Sprinklr👉
sprinklr.com
Customer Service Transformation expert, Micah Solomon, unveils his trademark Service Culture Matrix tool that redefines how contact centers can approach customer satisfaction. Read more.
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Congratulations to @TheIveysHotel for being simultaneously named "The Best Hotel in Charlotte" by https://t.co/U9Y3POewHH and receiving the coveted 4-star award from #Forbes Travel Guide! Pictured: Â the Ivey's' stunning and intimate Library Lounge.
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Sign up now! David Attwatter, a senior scientist at @TalkMap is giving a 101 talk on LLMs and GenAI on December 13th at 1pm ET. David will be covering topics such as "How did they jump from handy tools to assistants that appear to understand things?"!
linkedin.com
Login to LinkedIn to keep in touch with people you know, share ideas, and build your career.
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Why ‘No Problem’ Is A Problem In Customer Service: Customer Experience Language Training from Micah Solomon, Customer Service trainer and consultant
linkedin.com
By Micah Solomon. An earlier version of this article appeared in Forbes Dear Reader, If you'd be so kind, please first read this short, low-key, advertisement for the professional services I offer.
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15 Wow Customer Service Stories From 5-Star Hotels: from customer service transformation consultant and trainer Micah Solomon (that's me!)
linkedin.com
5 Wow Customer Service Stories From 5-Star Hotels: Hospitality Examples Any Business Can Learn From by customer service transformation consultant and trainer Micah Solomon (that's me!)
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How to Fail Slowly at Customer Service--and how to avoid that fate, from customer service andCX trainer Micah Solomon https://t.co/np5t3E9kdv
linkedin.com
Customer Service Consultant and customer service trainer Micah Solomon on how to fail slowly at customer service, and what to do to avoid this fate
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Empathy is the Ultimate Customer Service Training Essential...Including These 3 Customer Service Empathy Secrets From Customer Service Transformation Consultant and Trainer Micah Solomon
linkedin.com
Originally published in ENTREPRENEUR BY MICAH SOLOMON || Please consider doing business with me! I offer customer service improvement consulting, training, speaking, and eLearning creation. Please...
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There Are Only 3 Tiers of Customer Service. Here's How to Rise To The Top! From Customer Service Transformation Consultant and Trainer Micah Solomon
linkedin.com
By Micah Solomon. An earlier version of this article appeared in Entrepreneur I'm devoting today's "Customer Service Insights" newsletter edition to my latest article from Entrepreneur.
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Don't Talk to Another Customer Until You Learn This Simple Customer Service Secret || from customer service consultant trainer and author Micah Solomon
linkedin.com
BY MICAH SOLOMON • This article originally appeared in Entrepreneur. Please consider doing business with me! I offer customer service improvement consulting, training, speaking, and eLearning...
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3 Customer Service Expert Tips from Consultant and Trainer Micah Solomon on Customer Service Language
linkedin.com
Customer Service Expert Trainer Consultant shares tips on the language to use and NOT USE
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A Quick and Simple Customer Service Secret: Use the Communication Channel (Many) Customers Love the Most | article by Micah Solomon https://t.co/j9oTrZRx9B
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Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now https://t.co/uvhMba8uLZ - @micahsolomon #custexp #CX
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