Marsha Collier
@MarshaCollier
Followers
223K
Following
30K
Media
42K
Statuses
459K
Over 1 Million 📚 sold, NYTimes Best Selling Author: Android, Social Media, eBay, Customer Service, #Technology Contributor🎙️@KFIAM640 /#CustServ @NASASocial
Los Angeles
Joined March 2008
🎁Great Gift for your Android friends!. My 📲 "Android Smartphones For Seniors For Dummies" 📖 is not just for seniors - it's for for anyone who wants to learn the tech without the ✨ fluff! My publisher, @ForDummies, used larger-print type and full-color images to make learning
9
8
55
'Click-to-cancel' rule, intended to make canceling subscriptions easier, is blocked. The FTC rule was set to go into effect on Monday, but the U.S. Court of Appeals for the Eighth Circuit said this week that the FTC made a procedural error by failing to come up with a preliminary
0
1
1
Before you start your day, think one very positive thought 💭 . “Just one small positive thought in the morning can change your whole day.” .~ Dalai Lama. #ThursdayThoughts.#positivity
2
1
2
RT @NewsEdgetech: A Digital Adoption Platform is an overlay platform that runs on top of the company’s software application to help users c….
0
2
0
RT @Jon_Ferrara: Smart sellers don’t just pitch, they prepare. Know who you're talking to. Know what they care about. And show up with valu….
0
2
0
Linda Yaccarino steps down as CEO of Elon Musk’s X . ⚠️ The announcement came after only two years on the job, and amid backlash against antisemitic posts made by the platform’s Grok AI. #technology via @FastCompany
1
2
3
Starlink Is Coming to Phones in 2 Weeks. Check Whether You'll Get It for Free. 📡 "It works with most phones made during the last four years, according to T-Mobile, instead of requiring dedicated hardware. It'll be available to T-Mobile, AT&T and Verizon customers for $10 a month
2
3
7
Declutter your inbox with Gmail’s newest feature. ✍️ "With the new “Manage subscriptions” view, you’ll find your active subscriptions sorted by the most frequent senders alongside the number of emails they’ve sent you in the past few weeks. Click on any of the senders for a
2
1
15
“Waste no more time arguing about what a good person should be. Be one.”. ~ Marcus Aurelius. #WednesdayWisdom.#quoteoftheday
0
0
1
RT @GregOrtbach: Q10 | #custserv. As a customer, what do you do when you are asked to continually repeat (and repeat) information?. https:/….
0
3
0
RT @GregOrtbach: Q8 | #custserv. Opinion: Why does the issue of repetition persist in so many businesses?. https://….
0
1
0
Q9 | #custserv. If a customer has to repeat info, should the reason be explained, or is that a waste of time?.
0
1
1
RT @jeffsheehan: 5 Ways AI Marketing Can Help Drive Your Ecommerce Success Via @techradar #marketing #AIInMarketing….
0
3
0
Q7 | #custserv. Do compliance requirements (legal/regulatory) figure into repetition for service in your business?
0
1
4
RT @GregOrtbach: Q6 | #custserv. What information do you/your reps verify every time a customer contacts you?. http….
0
1
0
RT @ronNcaphill: @GregOrtbach A4 #CustServ. Hi y'all, long time hope all is well. Being asked to repeat already verified PII is beyond i….
0
1
0
Q5 | #custserv. What processes and tools could be in place to prevent customers to ever have to repeat themselves?.
0
1
1
