Steve Offsey
@MarketBuildr
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Following
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Building exceptional #SaaS, businesses. Follow me for #B2BMarketing, #CustomerExperience (#CX), #CustomerJourneyAnalytics, #JourneyMapping & #MarTech.
Boston, MA
Joined September 2008
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To Align Sales and Marketing Change the Game From Relay Race to Triple Threat https://t.co/rNRWSRjlac via @CustomerThink
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Read how a leading #telco drove #sustainability by using #CustomerJourney Analytics to identify opportunities to reduce truck rolls. #telecommunications #customerservice
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Join myself, @PhoebeAsquith, Lori Bocklund, Rebecca Wettemann, @drnatalie, David Wasserman, and @customeralchemy as we discuss the most important #CXtrends of 2023. Register now at: https://t.co/rsMCsVyHLa
#CXTrends #customerexperience @Genesys
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Why Care About #CustomerJourneyAnalytics? By @dfluss
https://t.co/0pCVyEeyJ1
#CallCenter #CX #CustomerExperience
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McKinsey on the 4 Pillars of Creating Distinctive #CustomerJourneys
https://t.co/sma5vWniRO
#CX #CustomerExperience #CEM
mckinsey.com
New research reveals that focus, simplicity, “digital first,” and perceptions matter most.
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Who is hiring journey managers - and should you too? Interview with @kerrybodine via @mycustomer
https://t.co/XtG53Iuux2
#customerjourney #customerexperience
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How to Transform Your Business to a Journey-Based Operating Model by @McKinsey
https://t.co/W3M61Xmxo4
#CustomerJourney #CustomerExperience #BusinessStrategy
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Interviewing for a #martech role when the interviewer doesn't understand martech by@erica_seidel via @chiefmartech
https://t.co/NueMEne0ZM
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#CustomerJourney Measurement: The Essential Guide https://t.co/Z5IX38LwsQ
#CX #CustomerJourneyAnalytics
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Predator or Prey: Disruption in the Era of Advanced Analytics https://t.co/YZQXwQZqY6 via @BainAlerts #JourneyAnalytics #MarketingAnalytics
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Orchestrate Your #CustomerAnalytics Practice With The Next Best Experience https://t.co/sSUgzpTxdz by @forrester Analyst Brandon Purcell #CustomerExperience #JourneyOrchestration
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Gartner Identifies Five Myths About #CustomerService Journeys That Undermine #CX Investments - https://t.co/AM2YQN69KW
#CustomerJourney
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#JourneyAnalytics uses quantitative and qualitative data to analyze behaviors and motivations across touchpoints and over time - @Forrester
https://t.co/T8KHJhVm8y
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13 #Marketing Trends For 2017 That B2B Marketers Need To Understand by @steveolenski #B2BMarketing #AI
https://t.co/IIwFQJhfBk
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6 Ways to Make Sure Your #JourneyMapping Improves #CustomerExperience
https://t.co/xFogVDxfC5
#CX #CEM
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"Machine Learning won't replace you, but people using machine learning will." Check out this video and report by Forrester Analyst @kjellkeli for a great intro to what ML is—and is not
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Learn 5 Ways that Customer #JourneyMapping Can Transform Your Business Right Now #CX #CustomerExperience #CEM
https://t.co/F5fmzqL6Dm
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