Jen Clare
@JenClare20
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Service Delivery Director Lumo
Northallerton, England
Joined August 2011
RT @LumoTravel: Members of our team are taking on the Yorkshire Three Peaks Challenge next month in memory of our colleague Kieran Dunlop.….
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RT @LumoTravel: We’ve been chatting to @Rylan about the eye-catching new Smurfs design on one of our all-electric trains!. In partnership w….
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RT @LumoTravel: The Smurfs have joined Lumo for an adventure like no other as part of an exciting collaboration coming very soon. 👀 https:….
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It might be cloudy but it’s going to be a fantastic day in @LumoTravel HQ today… a couple of days out and about this week but back to catch up with the team! It’s never grim up north 😃 have a good one folks!
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RT @LumoTravel: We are aware that there are accounts on X that are impersonating Lumo and attempting to ask for customer details. We will….
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I couldn't have put it better @SamFPayne! Thanks for choosing @LumoTravel every time a customer chooses us we are absolutely thrilled!.
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Please do allow extra time to get to the station but in the true spirit of what we do at @LumoTravel we want to support our communities and get our customers where they're going as smoothly as possible! Please #BeKind to our team too they're working hard to help you.
If you are delayed connecting into our services at Newcastle as a result of the disruption that @My_Metro is facing in Gateshead then we are allowing ticket acceptance on the next Lumo service without any additional charge (seats subject to availability) on production of a.
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Thanks in advance to the teams at @networkrail and @LumoTravel for what I know will be extraordinary efforts in a challenging weekend due to #StormDarragh - Please do check before you travel and please #BeKind to our teams as they will be doing their very best to safely move you.
⚠️ Due to forecasted severe weather all lines are disrupted. 🕓 Train services running across the whole LUMO network may be delayed. Disruption is expected until the end of the day on 08/12/24. ℹ️
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Today @LumoTravel kickstarted the week with another healthy workshop with our resident Health Champion, giving us hints and tips for cooking cheap, healthy soups and the benefits of nuts in our diets. keeping our teams welfare at the heart of Lumo! #YummySoup
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So good to see the @LumoTravel team in action today at London Kings Cross. Waving James off bang On-Time for his 4th day of being a qualified Customer Driver was lovely! I'm really proud of how our team are growing and developing, it's awesome! #TeamLumo #SafeTravels
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Please take care Sunday and Monday. The weather's not going to be pleasant, and @LumoTravel is expecting some service delays as we work with colleagues at @networkrail to ensure our services operate safely, speed restrictions are possible particularly on Sunday. stay safe!.
🌧️ Storm Ashley is expected to cause severe weather this weekend in North of England and Scotland which may disrupt the rail network. 🚆 Please check your journey before you travel:
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I'm loving this. nice engagement by the looks team, more of this!! 😍👏 @LumoTravel @richardsalkeld great to see!.
Great atmosphere at the @networkrail #Empower apprenticeship event today in #York with @LumoTravel and @Hull_Trains proving a popular stand. Lindsay and Debbie from our HR teams answering lots of questions about both businesses.
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My sincere apologies to every @LumoTravel customers who's been affected by the significant disruption caused by fire damage at Stevenage, our team will continue to work hard but as we do, huge thanks for understanding we appreciate it. #bekind.
⚠️Customers are strongly advised NOT TO TRAVEL due to severe disruption caused by a fire next to the track between #Stevenage and #LondonKingsCross. ❗️If customers choose to travel, please be aware that services will be extremely busy. 🕒Disruption is expected until the end of
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It's an absolute pleasure to be working with @bigriverne to offer the delicious 'stotties' onboard for our @LumoTravel customers to enjoy! I'd love to know if we've any favourite filling suggestions you'd like us to try?. .
Appetite grows for popular North East Delicacy:.@LumoTravel and @bigriverne Big River Bakery have seen significant demand for stotties grow. #ReturnOfTheStottie.Full details: 📸@RaoulDixonNNO / @northnews
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Seeing first hand how slick the team work in very busy periods, the challenge of On Time departures, trialling new processes and all whilst chatting to as many customers as I could, gauging how their experience was onboard with us - Brilliant as always to be with the team :-).
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A different office today with the @LumoTravel frontline team, clearing rubbish, checking toilets, serving our customers all in the safe hands of our Colleagues in the driving seat - It’s so easy to be too busy to get out and about but it’s one of the most important things!! #fun
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Apologies to @LumoTravel customers who are being delayed this morning - Our 05.48 service from London Kings Cross will definitely be running, we will be delayed due to waiting for @networkrail to safely reopen the line following repairs, please keep checking for updates. .
Due to Overhead Line Damage in Peascliffe Tunnel between Grantham and Newark Northgate, trains may be delayed through the area. Please visit for more information.
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Please accept our sincere apologies to @LumoTravel customers who have been or are currently affected by this disruption, the damage is significant and it will take @networkrail time to repair but we are all.doing our best to get things sorted to move customers.
Unfortunately, there was significant damage to the overhead line equipment in the Hitchin area last night, which has resulted in Network Rail not reopening the route between London and Hitchin. All services in/out of London Kings Cross have cancellations and amendments. The.
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RT @LumoTravel: We have joined forces with @_Metrocentre @networkrail @RSFIUK and @out_northeast to raise awareness about the dangers of tr….
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