Chris Matchett
@ITSMChris
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Senior Director, Analyst for IT Service Desk at @Gartner_Inc. I am moving to Mastodon, currenty at @[email protected]
London, UK, EMEA
Joined May 2013
We updated our ITSM tools buyer’s guide on @Gartner_inc for clients and subscribers. Highlights follow…
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I wanted to wait until a formal @Gartner_inc Mastodon solution was setup, but recent events prompted me to make an earlier move. I’m not tooting on @ITSMChris@fosstodon.org for now.
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Then I could have a @chrismatchett@gartner.toot (or something like that). Similar to an email address. Only other @Gartner_inc employees on the server, but of course no issues following and being followed from outside
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I wonder if my employer set up a Mastodon server, so that I could create a techie/business focussed account that they could moderate and federate with other related servers about industry content. We already try to play by our company rules when tweeting on here anyway.
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The 2022 Gartner Magic Quadrant and Critical Capabilities for ITSM Platforms have just published on https://t.co/iW2jtcyaXG.
#itsm #gartner
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The ITSM Platforms Magic Quadrant is now out. I’ll post links and stuff when the Critical Capabilities publishes in the next day or so.
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What’s your view on #QuietQuitting? Is it all about proper work-life balance, a harmless response to burnout or a red flag? Read more about this topic on our blog 👉 https://t.co/AdtutMpWEW
#ITSM #servicedesk #employeeexperience #modernworkplace #welbeing
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All analysts vs their profile photo
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I've been focused on TCO models for a while now. Some of those results are beginning to be published for #Gartner clients. What Can IT Leaders Do to Counter Endpoint Cost Inflation? G00774709 https://t.co/RpxfexociY
#TCO #Inflation #EUC Thanks Katja Ruud & Tom Cipolla
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My coauthor Joe Mariano and I are excited to share the 2nd of 4 Orlando #GartnerSYM Socks MQs. This is the AI and D&A #SocksMQ 🤖🧦 @cloudera @cloudsmith @ActionIQinc @elastic @incorta @moogsoft @koredotai Congrats all!
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Indeed, a @Gartner_HR survey of more than 4,500 knowledge workers and 200 HR leaders showed that in-office mandates drove connectedness sharply down. Among employees with “radical flexibility” 53% reported a high degree of connectedness.
This @HarvardBiz article says Gartner found that 25% of remote/hybrid knowledge workers feel connected to their org’s culture. In-office mandates cause connectedness to decline. #GartnerHR #HR #CHRO
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Not all experiences are good in virtual reality. VR soccer.
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RELATIVE: You know about computers, right? ME (has a degree in computer science): No
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Trying to communicate with @edfenergy about my direct debit and learning about the deficiencies of chatbots
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The government has launched a chatbot to help teachers in Singapore who are grappling with stress and overwork and it's going just about as well as you'd think
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