ServiceDeskInstitute
@sdi_institute
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SDI is the place for #servicedesk & #ITSM professionals to connect, share, learn, network and keep up-to-date with the latest in the IT service industry.
London, England
Joined November 2010
🎃 Don’t Let Early Bird Prices Haunt You! 👻 Grab your spot before prices creep up! https://t.co/5Iyl4B4wxu
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🚨 In case you missed it. Join “Top 3 Use Cases for Using Experience Data in ITSM” webinar with Sakari Kyrö, learn how to leverage employee feedback to improve IT services & outcomes. Secure your spot: https://t.co/SCxHR6ob6n
#Webinar #HappySignals
https://t.co/5frtjxWX9Q
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🚨 ATTN. New Jersey: We can do SO much better than Mikie Sherrill. She voted against the child tax credit… She voted for tax hikes… She voted to give your money to illegals… Reject her on Nov. 4th.
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⏳ Seats are going fast for Service Desk Excellence! 12 Nov, Manchester 👉 Book now: https://t.co/w3cHA1ShHQ
#SDIEvents
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🎤 Another speaker reveal! Dmitry Isaychenko joins us to explore AI & ITIL Accredited Tool Vendors: Insights from 2025, at the International ITSM Tools In Action 2025 event. Reserve your free spot today: https://t.co/QGlKTWDfXv
#ITSMToolsDay #ServiceDesk #PeopleCert #AI #ITIL
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🏆 The SDI Awards 2026 Finalists are here! 💫 Shout-out to the dreamers, doers & service desk heroes who make every interaction shine. 🌟 Your dedication inspires us all — can’t wait to celebrate you on 19 March 2026! 🙌 🔗 https://t.co/PRsjo0p6Wp
#SDIAwards #ServiceExcellence
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Why has Captain America @NickJFuentes blocked the harmless @VeritasRadioNet that actually has been broadcasting Catholic Stalwarts like @Brother_Andre & @MattGaspers for a decade? He demands a Catholic owned Media Outlet, well I, a Catholic, OWN the Crusade Channel. Where y'at,
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🚀 Tomorrow’s the day! 🚀 Your CMDB is lying to you… 📅 30 Oct, 11am GMT 👉 Register now: https://t.co/iUcXjYVFOv
#ITSM
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🎥 Missed the webinar? Watch “Make the Most of Your Self‑Service, Automation & AI” on demand now! 📺 https://t.co/Z3vO54E0vp
#ITSM #AI
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🎥 Missed it live? Watch how Runshaw achieved 5⭐ Service Desk Certification & proved real ROI! 👉 Watch on demand: https://t.co/ikOM8vdqWg Read the full case study here: https://t.co/j3elyXH8SG
#ServiceDesk #ROI #ITSM
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💡 Compare ITSM tools side-by-side, ask live Qs & more at SDI's International ITSM Tools In Action event on 26th of November. Register now 👉 https://t.co/QGlKTWDfXv
#ITSMToolsDay #ServiceDesk #SDI
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🌍 New speaker announced for the XLA Roadshow Virtual Experience! Sarah Nicastro, Principal Evangelist at IFS Save your spot 👉 https://t.co/pQkHi92H8o
#XLA
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⏳ One week to go! ⏳ Don’t miss this chance to hear from industry experts on transforming incident management and uncovering the truth about your CMDB. 📅 30 October, 11:00am GMT 👉 Register now to save your seat. https://t.co/iUcXjYVFOv
#ITSM #ServiceDesk #SDIevents
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📊 3 months on—how’s your AI journey going? Revisit our webinar to get inspired: https://t.co/8tohIYxscx
#AI #ITSupport #SDI
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🎉Exciting webinar alert🎉Join us on 𝟬𝟮 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿 for “Top 3 Use Cases for Using Experience Data in ITSM with Sakari Kyrö, Product Strategy Lead at HappySignals. Register here: https://t.co/SCxHR6ob6n
#Webinar #HappySignals #ServiceDeskInstitute
https://t.co/5frtjxWX9Q
brighttalk.com
As organizations adopt experience data to optimize and enhance IT services, one critical question remains: how do we ensure the experience data truly improves the employee experience? In this...
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🤝 Network. Learn. Improve. Be part of the service desk community this 12 Nov in Manchester 👉 https://t.co/w3cHA1ShHQ
#SDIEvents
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BIG WIN: @Apple just made two major policy changes to protect minors from graphic sexual content—proof that Big Tech can change when shareholders hold them accountable. After a year of engagement led by @AmericanFamAssc, and supported by @BowyerResearch & @ADFLegal: 1️⃣ iMessage
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🙌 Thank you for joining Mastering AI & Automation! Packed with insights & inspiration – big thanks to all speakers & attendees 👏 👉 Watch on demand here: https://t.co/vSZDkAfsae
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🔑 Dr Josh Nelson, Director of Technology Experience PowerDesign Inc. joins the XLA Roadshow Virtual Experience! Register 👉 https://t.co/pQkHi92H8o
#XLA
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⏰ 1 week to go! Runshaw’s 5⭐ journey + ROI insights in our free webinar. 🎙 David Wright (SDI) + Alex Harding (Runshaw) 📅 23 Oct, 2:00pm BST 👉 Register free: https://t.co/ikOM8vdqWg
#ServiceDesk #ROI #ITSM
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📌 Service Desk Excellence: Continual improvement is more than just an event – it’s a chance to connect, learn, and take away practical ideas you can use straight away. 12 Nov, Manchester, UK FREE FOR PREMIUM MEMBERS 👉 https://t.co/w3cHA1ShHQ
#SDIEvents #ITSM
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10 Years of experience with simulated trading. Turn your skills into rewards now!
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📊 Why attend Mastering AI & Automation? ✅ Efficiency ✅ Smarter support ✅ Case studies 🎟️ Register 👉 https://t.co/vSZDkAfsae
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📣 Speaker announcement! Daniel Ponizil, ALVAO will be sharing insights on Microsoft-native ITSM & ITAM at SDI's International ITSM Tools In Action 2025 event. Secure your spot now: https://t.co/QGlKTWDfXv
#ITSM #ToolsDay #ServiceDeskInstitute #AlVAO
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