ISCAS
@ISCAS_UK
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The Independent Sector Complaints Adjudication Service (ISCAS) provides independent adjudication on complaints about ISCAS subscribers.
London, England
Joined November 2016
ISCAS launches new Code of Practice for Complaints Management as of 1st February 2022: https://t.co/KkZw8AYJhI. The new ISCAS Code has been aligned with the @PHSOmbudsman’s Complaint Handling Framework and the principles of effective complaint handling. (1/4)
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🆕Duty of Candour FAQs. This new resource aims to address common challenges and provide clarity on key aspects of Duty of Candour, the legal requirement for healthcare organisations to be open and transparent with those receiving care and treatment.
pslhub.org
These FAQs on the Duty of Candour were produced by the Patient Safety Management Network in collaboration with experts from the Care Quality Commission (CQC), NHS Resolution and NHS England, and...
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"I think we all agree that patients should be treated equally and fairly, and we should be open and honest. This means they should have access to an independent review of their complaint if they wish." - Vivienne Heckford
Are private patients in the NHS at a disadvantage when they complain? A new blog by Vivienne Heckford, NHS Private Patient Units Lead at @ISCAS_UK, featured on the hub today https://t.co/T3NZSlzVeO
#patientsafety
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Good #ComplaintHandling means: ✔️ Getting it right ✔️ Being customer focused ✔️ Being open & accountable ✔️ Acting fairly & proportionately ✔️ Putting things right ✔️ Seeking continuous improvement Read more: https://t.co/j6MUpGaCMY
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Are you thinking about paying for your own #privatetreatment? Read our guide, which answers some frequently asked questions: https://t.co/bjIYstwqcb
#healthcare
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Do you have a complaint about a private healthcare provider who is not listed in our subscribers directory? Refer to our Helpful links page for a list of organisations' who may be able to assist you: https://t.co/qKHp49Agd5.
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Thanks to all those who joined IHPN's training session today on managing concerns & complaints, incl our stellar lineup of speakers from @gmcuk @PHSOmbudsman @PracticePlusGrp @ISCAS_UK Read more about best practice in managing concerns & complaints here: https://t.co/nOSBSPrsZo
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Further information on our information sharing agreement's can be found here: https://t.co/CB7sp0VBvT 2/2
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ISCAS has a information sharing agreement with the regulatory bodies in England (@CareQualityComm), Wales (@HIW_Wales ), Scotland (@online_his) and Northern Ireland (@RQIANews) 1/2
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ISCAS has prepared a Patient Guide to using the ISCAS service in collaboration with the @PatientsAssoc. You can view our Patient Guide here:
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Really looking forward to attending the #IHPNSummit today!
Looking forward to tomorrow's #IHPNSummit where we'll be discussing a range of issues incl: ⏺️Growing the ind sector's workforce ⏺️What do ICSs mean for ind healthcare ⏺️How can healthcare providers meet the needs of the public post-covid? Join us on twitter for all the action!
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ISCAS considers complaints about privately funded care, whether paid for through a Private Medical Insurance (PMI) scheme or self-funded. ISCAS can consider complaints about subscribing providers once Stages 1 and 2 of the local complaint’s procedure has been exhausted.
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Looking forward to attending @LaingBuisson Private Acute Healthcare Conference tomorrow.
This year's Private Acute Healthcare Conference will feature many of the UK's largest operators, insurers, and other interested parties. Don't miss this must-attend event. Get your tickets now: https://t.co/3EZEWECTpW
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ISCAS is owned by the Centre for Effective Dispute Resolution, one of the biggest dispute resolution centres in Europe. CEDR provides ISCAS with accommodation, administrative support and dispute resolution expertise:
cedr.com
The Centre for Effective Dispute Resolution (CEDR) specialises in mediation, conflict management & Alternative Dispute Resolution (ADR) services & training
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ISCAS is funded by the subscribing private healthcare providers that sign up to use the ISCAS Code so that Patients can refer complaints for adjudication for free.
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If you need to refer a complaint about a private healthcare provider to ISCAS you must do so within 6 months of receiving the final response (stage 2) from the provider.
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You can read more about what our new MPAF refresh means for independent healthcare providers in our latest blog from @IndHealthPN's Director of Regulation Dawn Hodgkins https://t.co/urOLSKjecu
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We're delighted to launch our MPAF refresh to further improve the safety & quality of care delivered by independent providers With huge thanks to @CareQualityComm @gmcuk @RCSnews @NHSResolution @PatientsAssoc @the_fipo for their support Read more here: https://t.co/XVKhRkonDB
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If you are not satisfied with your healthcare provider’s Stage 2 response and they are a subscriber to our service, you have the right to refer the matter to independent external adjudication through ISCAS
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Information on how private healthcare providers handle complaints under the ISCAS Code can be found on the ISCAS website https://t.co/g47MBjjqCE. You can also view our ISCAS Code of Practice here for further information:
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