"I welcome the importance placed on managing and learning from complaints and on building on our NHS Complaint Standards.". Our CEO Rebecca Hilsenrath comments on Dr Penny Dash's review of patient safety across the health & care landscape published today:

George, a much-loved great-grandfather, died after suffering a stroke which wasn't diagnosed for nine days. We're urging clinicians to act quickly when they suspect a #stroke after a 65% rise in stroke related investigations in the last four years:

The findings from our investigations can help the #NHS and #Government bodies drive improvements in public services and #MakeComplaintsCount. 🔎 Browse and search our latest published casework decisions: . Find out more:

RT @TheKingsFund: The 10 Year Health Plan has finally landed. So what now?. In this first episode in a new podcast series from The King’s F….

"It is important that the NHS operates in a learning culture and that when things go wrong clinicians recognise what has happened and put it right.". Our CEO urges clinicians to act quickly when they suspect a #stroke after rise in investigations:

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: #FeedbackFriday

"It is positive to see a commitment to reform the NHS complaints system. We are ready to work with Government to achieve this, building on our NHS Complaint Standards.". Our CEO Rebecca Hilsenrath comments on the new 10 Year Health Plan:

When we receive your complaint, we may seek advice from experienced clinical professionals. This helps inform our decision. Find out more about how we use clinical advice:

RT @BBCTees: Grandad 'dismissed as old man' amid stroke delay

Our step-by-step guides explain what happens when we first receive your complaint, how we decide if we can investigate it and what to expect if we do. Find out more: #Complaints.#NHSComplaints

Is your organisation using the Complaint Standards to improve complaint handling? . Your experience could help others learn, improve, and #MakeComplaintsCount. We’ve made it easy to share your story — just head to our campaign toolkit to find out more:

We attended the launch of @NIPSO_Comms's model complaint handling procedure today, which help to streamline complaint handling across health and social care. It was great to see complaint standards being put into practice to help #MakeComplaintsCount.

RT @ptsafetylearn: News article on the hub today - NHS repeatedly failing in care of stroke patients, @PHSOmbudsman says. .

George, a much-loved great-grandfather, died after suffering a stroke which wasn't diagnosed for nine days. We've seen a 65% rise in stroke related investigations in the last 4 years and are urging clinicians to act quickly when they suspect a #stroke:

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The findings from our investigations can help the #NHS and #Government bodies drive improvements in public services and #MakeComplaintsCount. 🔎 Browse and search our latest published casework decisions: . Find out more:

Last chance to enter!. Share how you've used the Complaint Standards to drive improvements in complaint handling at your organisation by June 29 👇.

We're pleased to announce that Paula Sussex has been named as the new Parliamentary and Health Service Ombudsman. She will take up the role from 1 August 2025. Read more:

The new reports from @theHSSIB build on findings from our report spotlighting common themes we found in the most serious complaints about sepsis:

“These reports highlight what we have been saying about sepsis for over a decade. Lessons are not being learned and mistakes are putting people at risk.”. Our CEO, Rebecca Hilsenrath, responds to new @theHSSIB findings on delays in sepsis diagnosis: . 🔗