Hayley Sutherland
@HSutherlandAI
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AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s.
Joined March 2019
In a packed ballroom for @RituJyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. @IDC #IDCDirections
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Blazing-fast image creation – using just your voice. Try Grok Imagine.
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Making friends with Nacho the beer burro - thanks @Verint for introducing us! He can come home with me right?
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#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI”. @Genesys #conversationalAI #artificialintelligence #GenerativeA
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(On a less serious note - kudos to the @Verint creative team, these bots are adorable!).
Verint delivers a vast team of specialized bots to augment your workforce. Each one of these special bots can do something really well, including knowledge management, forecasting, compliance, agent coaching, and many more. This is how you supercharge your workforce! #Engage23
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RT @McGeeSmith: .@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital….
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RT @McGeeSmith: David Singer and Heather Richards introduce some of the new @Verint Specialty names, including Tina, Nate and Will #AI #en….
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for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work:
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re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for:
zdnet.com
Never just trust ChatGPT's sources. Always verify.
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My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023
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RT @JLeigh_IDC: .@IDC’s @meredithwhalen highlighting customer data management and the need to connect customer data between departments. #I….
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Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search & #knowledgediscovery @IDC
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RT @RGareiss: Verint CEO Dan Bodner raises some important data points:. Companies spend $2 trillion on labor, but only $65 billion on CX te….
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RT @matteastwood: Congrats to team @IDC ->. Earlier today IDC was named Analyst Firm of the Year by the @IIAR for the third consecutive yea….
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As my dad @suthvid always says - it’s not just a job, it’s a wardrobe. Thanks @awscloud for throwing a fun & informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm. 😊
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Congrats to @Cognigy on being part of this exciting #awsreinvent announcement! #conversationalAI #AI #awsreinvent2022.
We are excited to announce that we have achieved the Amazon Web Services (AWS) Conversational AI Competency distinction. 🎉 . This differentiates us from other @AWS_Partners members and validates our competency with CAI on AWS. Read more here:
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