Energy Ombudsman
@EnergyOmbudsman
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Formerly Ombudsman Services. If you’re looking to raise a dispute with your energy supplier, please visit our website for more information.
Warrington, Cheshire
Joined February 2011
The Government’s proposals for automatic referrals to Energy Ombudsman will help ensure that all consumers who could benefit from our service have equal access to our support, making the process fairer and more accessible for all.
The work of @CitizensAdvice is crucial in supporting customers on what to do when things go wrong with their energy suppliers. Automatic compensation will now play a part in that, helping working people be better protected & empowered to take action when necessary. 🎥
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RT @energygovuk: NEW: Households to be better protected with proposals for fairer, quicker & easier compensation from energy suppliers. Au….
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Energy bills can leave consumers confused and overwhelmed, but it’s important to keep track of your bills to understand charges, and if the bill seems correct. We’ve published a useful guide, explaining how to read your energy bill: #energybills #billing
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Following our recent remit expansion, our team visited @eonenergyuk's Citigen in London. With heat networks projected to supply 10% of UK heating by 2030, we're ready to ensure fair dispute resolution for consumers and suppliers. Find out more:
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RT @ofgem: 📣 We have appointed @BritishGas to take on supplying Rebel Energy’s 84,000 domestic customers and 6,000 non-domestic customers.….
ofgem.gov.uk
For existing Rebel Energy customers, energy supplies will continue as normal after they were switched over to British Gas on Sunday 6 April 2025.
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Heat network suppliers can still register with our service after new legislation came into effect this week. If you’re a #HeatNetwork supplier and you still haven’t signed up, you can register here: #EnergyOmbudsman #ConsumerProtection #EnergyRegulation
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📢ATTENTION HEAT NETWORK SUPPLIERS📢New legislation comes into effect on 1st April 2025. Now's the time to register with our service to stay ahead of legislation. Sign up here➡️.#HeatNetworks #HeatSupplier #ukhousing #HousingAssocation @DESNZ_stats @ofgem
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Earlier this week we attended the #UtilityWeekCustomerSummit, a meeting of colleagues within the utilities sector, all dedicated to improving consumer experience. Thank you to Utility Week for hosting the event – it was fantastic to connect with colleagues in our industry.
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Need help with an unresolved energy dispute? Our free, accessible service makes it simple for consumers to resolve disputes with their energy supplier. Our dedicated team work hard to provide excellent service by supporting consumers with their case from beginning to end.
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Last week we attended #TheGathering, Scotland’s biggest celebration of the voluntary sector organised by @SCVOtweet. We were there to raise awareness of our service and make sure we’re accessible to all small businesses in the voluntary sector. #Voluntary #SmallBusiness
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Did you know that our easy-to-use service is free to consumers?. Start your dispute at . Before raising your dispute with us, please allow your supplier eight weeks to put things right (unless you receive a deadlock letter from them sooner).
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We were pleased to participate in @NEA_UKCharity's Annual Conference in Liverpool, joining businesses, charities, and policymakers to address #fuelpoverty. Thank you to @Miatsf and @LCRMayor for visiting our stand. #NEA
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We attended the East London Mosque for @MuslimCouncil's AGM. We're working with MCB to improve accessibility and make sure more British Muslims know about our services. #MCB #Accessibility
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Are you a small business struggling with an energy dispute?. Whether it’s billing issues, service disruptions, or contract concerns, if you have an unresolved dispute, you may be able to access our free and impartial service. #smallbusiness #energybills
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We were pleased to welcome @ofgem Chief Executive Officer @JonathanBrearley and team to our Warrington head office yesterday. This was a valuable opportunity to discuss key topics that are shaping the energy sector. #Ofgem #EnergyOmbudsman #Regulation
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If you have a dispute with your energy supplier, there are several ways to contact us. Find all of our details on our website #ombudsman #energy #heating #gas #heatnetwork #energybroker #complaints
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Important Update for Small Businesses: From today (19th December 2024), small businesses with up to 50 employees are eligible to access the Energy Ombudsman’s independent dispute resolution services for the first time. #energy #energybill #SmallBusiness
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We have welcomed the publication of the UK Government’s Clean Power 2030 action plan, which offers a comprehensive roadmap towards decarbonising the UK’s energy systems. Read more here
energyombudsman.org
Energy Ombudsman has welcomed the publication of the UK Government’s Clean Power 2030 action plan, which offers a comprehensive roadmap towards…
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Today is @NEA_UKCharity #FuelPovertyAwarenessDay. Fuel poverty can result from high energy costs, inefficient homes, & low income. If you have an unresolved dispute with your energy supplier, please contact us for more information. #fuelpoverty #energy.
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Last week, we hosted a roundtable with 14 #brokers, joined virtually by @energygovuk. The event explored how we can better engage brokers and support their needs. Thanks to all involved!. Get involved: energybrokers@energyombudsman.org. #energy
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