British Gas
@BritishGas
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Reliably keeping homes warm and working across the UK for over 200 years - taking care of things 💙
Joined June 2009
We’re very sorry but we're currently having some issues replying to posts via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here
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Thanks Paul, Please send over a PM we are happy to investigate further. ^Dave
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We’ve significantly upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. ^Dave 2/2
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I am so sorry to hear this, My name is Irina and I am from social media team. We can take a closer look & make sure the account is at the stage it should be at, please DM us your full name, the account holder's full name, address & your relation to the account holder. ^Irina
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Hi Gary , I’m sorry to hear your appointment was rescheduled. Please DM/PM me your full name, address, postcode and telephone number on the account and I’ll be happy to help you with this and make thing right for you. Thank you, Muhammed
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Hi There, so sorry things have not gone as expected, it never great when that happens 😞❤️ Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you. ^Dave
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If you could send a PM with the following please thanks ^Paul: The time and date of the incident, The area/postcode it happened, an email address and phone number where you can be contacted fir further information if required.
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Sorry to hear that. Please drop us a direct message if there's anything we can assist you with.
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3/3 If you'd like us to check anything further for you here, please drop us a DM with your details. Thanks Adele
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Are you wondering what today’s Price Cap announcement means for you? Lucy from British Gas explains everything, including how our ‘You Pay, We Pay’ initiative helps ease your energy costs!
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Obviously in a DM Lena & not in the public forum. Thanks, Linda
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No heating or hot water could be down to a frozen pipe. Don't worry, it's a simple fix - all you need is a hot water bottle or warm (never boiling water). Just be sure to do it quickly to avoid bigger problems. Here's how to find and thaw them fast: https://t.co/dZ8DE9VSm4
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Reminder: The new Ofgem price cap starts today. On a variable tariff? Please take your meter readings today and send them by 14th January to get an accurate bill: https://t.co/jb8tYHwSFK On a fixed tariff or have smart/prepay meters? You don’t need to send them 👌
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PeakSavers – tomorrow’s another Green Flex event 🌱💪 Electricity is half-price between 11.30am and 1.30pm. So why not get cooking and cleaning ahead of the New Year celebrations for less 🥳 Keep your eyes peeled 👀 for the opt in email. More info: https://t.co/6qxCEh5Zq1
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The new Ofgem price cap starts on 1 January. If you’re on a variable tariff, take meter readings on 1 Jan and send them to us by 14 Jan. We’ll use them on your next bill: https://t.co/jb8tYHwSFK On a fixed tariff or have smart/prepay meters? You don't need to send them
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Got every device plugged in this Boxing Day? 🔌⚡ If you’re a PeakSaver you can relax knowing your electricity is half-price from 11am-4pm today. So why not let it all happen while you stick on a Christmas film and enjoy a well-deserved break☕ Happy holidays!
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Season’s greetings to all our British Gas customers🎄✨ Don’t forget, if you’re one of our 750k PeakSavers you’ll get half-price electricity tomorrow, Boxing Day AND on Sundays into 2025 11am-4pm. 🎉 About PeakSave: https://t.co/UPGP9eU98a
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PeakSavers! Don’t forget you’ll get half-price electricity today, Christmas Day AND Boxing Day from 11am-4pm 🎄🍗🍾 So, you can cook the turkey with all the trimmings for less this Christmas ✨ No extra opt in needed. More info: https://t.co/UPGP9eU98a
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Live in Scotland and qualify for the Warm Home Discount scheme? There's still time to apply, but you may get it automatically, depending on the benefits you get. See more and how to apply: https://t.co/ZgRlsqRGjk Live in England or Wales? You don't need to apply this year.
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PeakSavers – tomorrow’s a Green Flex event! Electricity is half-price between 9pm - 11pm. Look out for an email to opt into the Green Flex event. More info: https://t.co/6qxCEh5Zq1
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