Wow, this is hard to watch. Gopher football making Purdue look like a 7-2 team rather than the 2-7 team they are. Uffda. #Gophers

The #CXQOTD for Aug 16: How do you handle solicitors when working from home? @djksar @bschwartz @justinmrobbins @sherikendall @NealDlin @surveyguru_bc @esmancuso @JoshRaps @brianrweber @RoyAtkinson @mikeaoki @DarrenPrine @Jakepryszlak @L_Meinhardt @luismelo78 @NaimaMwina

It’s the event you’ve all been waiting for: Elko Baseball Fan Appreciation Day! Express at 2:00 vs. Dundas Chuggers (35+) at 5:00 Railcats (50+) at 7:00 Frederickson Field Concession specials and great fun on a beautiful day for baseball!

Great leaders create more leaders. #leadership #mindset

Podcast fans... what are you listening to?

If we can get it to stop snowing…. Bring on the baseball!

Sales leaders - please take just a moment to help our collaboration partner, Linda Maxwell at Business Efficacy, Inc., prepare for her presentation to other sales leaders. See Linda's post, below.

For those in the banking industry, please take a moment to help Linda Maxwell of Business Efficacy with her question about retaining top talent. She's got a keynote speech coming up and is looking for some insights from people in the industry. She'd appre… https://t.co/99kA8QQRfN

CXPA-Twin Cities is getting back to a full schedule of in-person events. Our first gathering of 2023 will be the resumption of the morning "coffee chat" sessions. The format is an informal moderated discussion among peers. Whether… https://t.co/3lxVxMgtt8

In this age of improving the "customer experience" as a competitive strategy, why are some companies intentionally making things harder for customers? Hint: Short-term gains are more easily seen than long-term pains.

We've had great success with this seminar, we're offering again starting next month. If you're interested in learning more about the field of Customer Experience and want a peer group to learn with, I urge you to take a look. Our experienced presenter, R… https://t.co/98c4MpBLqz

Mayo Clinic research has shown that the key to human longevity is caring for others. It also happens to be the key to #leadership excellence as well! #LeadFromTheHeart #Management #HR #FutureOfWork

Just one more example of the community that is customer experience professionals.... Good people aimed at making others' jobs just a little bit easier each and every day. Thanks, @jtwatkin and all that contribute to the #CXQOTD conversations.

It's amazing how effective a sincere apology followed by some sort of corrective action can be. Customers know we're not perfect, they just want us to take accountability, keep our commitments and be a tad bit easier to work with. #B2B

I ask this question of all my podcast guests & now I'll ask you! What trait do you most admire in other people? (My answer: Generosity). #Leadership #LeadFromTheHeart #HR #Management

Sometimes customers have a positive experience with you, and sometimes they don't. Because of this uncertainty, customers might have poor expectation based on a negative or inconsistent past experience with your organization.

Selling is obvious. Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. Stop selling and start nurturing relationships. https://t.co/TLIs756oz0 #customerservice #customerexperience #CX

Thanks to Gail Propson at Service 800 for inviting us at E.G. Insight, Inc. to partner with them on another successful session of our virtual seminar, "Customer Experience: Beyond Customer Feedback." Big thanks to Robert Cowie for his excellent content a… https://t.co/5SI81JHofz

...was, "Wow, that's a confidence buster, isn't it?" Add the fact that coverage for 3 more years is 40% of the original purchase price...either they're fleecing their customers or experiencing a high volume of warranty claims. Right? #CX #CustomerExperience #Confidence 2/2

Hmm...just got an offer (from manufacturer) to extend the warranty on a not-yet two year old refrigerator. (~$600 = 2 yr. extension, ~$850 for 3). My first thought was, do I really need to worry about a $2,000+ fridge conking out in the next 24-36 months? My second thought... 1/