The Key to Business Success? Investing in Your Employees. Learn more in my new book, EMPLOYEE UNDERSTANDING. Available now! https://t.co/UWuIWyd0sh #employees #employeeunderstanding #employeeexperience #culture

The Candidate Experience is Broken – Time to Fix It - CX Journey™ https://t.co/VWF7QG0iZG #HR #candidateexperience #hiring #interviewing #employeeexperience #jobsearch

Updated 2025 Season

Use this scorecard to pick what you build—and what you buy. Build vs. Buy AI Agents https://t.co/SOsQHkTnLM #AI #artificialintelligence #digitalcustomersuccess #AIagent #agenticAI #customersuccess @castdotapp

Break Down #CX Barriers with Storytelling - CX Journey™ https://t.co/emFYqbnzgn #storytelling #change #leadership #communication

Communication, Communication, Communication - CX Journey™ https://t.co/vuC16zqdy1 #communication #communicationplan #leadership #CX #strategy

Shift Happens - or Does It? - CX Journey™ https://t.co/csjO7sGSPK #change #changemanagement #culture #customercentric #leadership

You Can Lead a Horse to Insights... - CX Journey™ https://t.co/YfGwG4cngh #feedback #data #insights #customerexperience #cx

CX Journey™ Musings: A Trojan Mouse and Your #CX Strategy - CX Journey™ https://t.co/iDTe2p57di #change #strategy #changemanagement

Breaking Up Is Still Hard to Do (But Shouldn’t Be) - CX Journey™ https://t.co/i2RfJj3yqT Why do companies make it unnecessarily difficult for customers to cancel #subscriptions and #memberships? #customerexperience

Every company has a culture, whether it’s the one you design or the one you allow. But in many organizations, there are actually two cultures: Mission Culture vs. Trench Culture https://t.co/geqyS6DFWw @CCPipeline #culture #leadership #workplace #employeeexperience

Thriving businesses create value, dying businesses strip-mine it https://t.co/KrzM4uXjqq Sustainable #growth comes from creating #value first for employees & customers. Get the order wrong - you burn thru your future. #valuecreation #customerexperience #marketing @martechismktg

The Candidate Experience is Broken – Time to Fix It https://t.co/VWF7QG0iZG Keep applications simple, assessments relevant, interviews purposeful. (Why do we need to upload a resume AND complete a form that asks for the same information the resume contains?) #candidateexperience

CX Dialogues: Author/CX Expert Annette Franz @CXM_Today https://t.co/qK4mdwWyJ3 We explore what’s holding cos back, why “inside-out” matters as much as “outside-in,” why #CX won't progress until #leaders commit to #employees more first. #customerexperience #employeeexperience

Business Transformation Pitch with The @CXgoalkeeper: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success https://t.co/fem2KGSD9t #employeeunderstanding #employeeexperience #culture #insight #empathy #leadership

The Candidate Experience is Broken – Time to Fix It https://t.co/VWF7QG0iZG End the gimmicks: Replace riddles and trick questions with meaningful conversations about skills, mindset, and problem-solving. #candidateexperience #HR #hiring #jobsearch #recruiting

Sunday Scaries: Why Your Employees Dread Monday Morning (+What It Costs You) https://t.co/ev3fVBhSPX We explore blind spots leaders have abt #culture, the three-pillar framework for #employeeunderstanding, and why listening is the foundation of sustainable success @marketculture

Silo Smash: Uniting Departments for an Unforgettable Customer Experience @EtechGS https://t.co/UcXqZsOY4p Watch now & learn the art of turning #workplace friction into genuine teamwork. See how small changes create big wins for your colleagues, your customers, and you. #culture

The Candidate Experience is Broken – Time to Fix It https://t.co/VWF7QG0iZG Every candidate deserves closure, even if they don’t get the job. Deliver rejections respectfully, with feedback. Treat candidates like future customers; many of them are. #candidateexperience #hiring

CX Dialogues: Author/CX Expert Annette Franz @CXM_Today https://t.co/qK4mdwWyJ3 We explore what’s holding cos back, why “inside-out” matters as much as “outside-in,” why #CX won't progress until #leaders commit to #employees more first. #customerexperience #employeeexperience

The Candidate Experience is Broken – Time to Fix It https://t.co/VWF7QG0iZG A bad #candidateexperience isn't just annoying; it’s a preview of what it’s like to be an #employee there. Candidates who recognize that save themselves the pain, and they push cos to raise the bar.

Why the final moment of a customer journey matters more than the rest https://t.co/dnG7QIROcL #customerexperience #customerjourney #cx