I just signed up for the UK gov "one login" and it's an absolute masterclass in UX. No sarcasm. It gracefully handles handoff to a mobile app for facial verification, identity document capture (with multiple options) and handles all sorts of edge cases. Every time I felt "I bet

🌆 New CGI shows how the City skyline will transform over the next ten years. With over 30 major projects under construction, we head to @MIPIMWorld 2026 next month from a position of strength. London is open, confident, and building at scale. Read more here:

@bengold Team Size Meta: 87,000 Microsoft: 221,000 Google: 190,000 … X: 30

Need to update my rider

After many years of development, I’m excited to share the interior of the first electric Ferrari designed by LoveFrom. Tactile controls and digital interactions blend into one cohesive interface, shaped through deep collaboration across engineering, interaction, graphics,

“𝘛𝘩𝘦 𝘜𝘒 𝘩𝘢𝘴 𝘵𝘩𝘦 𝘵𝘢𝘭𝘦𝘯𝘵, 𝘵𝘩𝘦 𝘵𝘢𝘹 𝘴𝘺𝘴𝘵𝘦𝘮, 𝘵𝘩𝘦 𝘷𝘪𝘴𝘢𝘴, 𝘵𝘩𝘦 𝘰𝘱𝘵𝘪𝘰𝘯 𝘴𝘤𝘩𝘦𝘮𝘦𝘴, 𝘌𝘐𝘚 𝘢𝘯𝘥 𝘚𝘌𝘐𝘚, 𝘢𝘭𝘭 𝘵𝘩𝘦𝘴𝘦 𝘨𝘳��𝘢𝘵 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘪𝘯𝘵𝘦𝘳𝘷𝘦𝘯𝘵𝘪𝘰𝘯𝘴 𝘵𝘩𝘢𝘵 𝘮𝘢𝘬𝘦 𝘉𝘳𝘪𝘵𝘢𝘪𝘯 𝘰𝘯𝘦 𝘰𝘧 𝘵𝘩𝘦

You think you’ve figured toddlers out and then all of a sudden they’ll wake up and demand their ‘weetabix hat’ and you’ve no idea what this is or why it would be a thing but you have to figure it out in real time and against the clock

these are so good. they managed to capture the pause while the AI is processing, the sycophancy, the user’s attraction to positive feedback, and the awkward and emotionally manipulative insertion of ads into sensitive topics. 👏

When given a new performance measurement in their compensation plan the average person takes between 5 and 7 seconds to re-align their behavior accordingly.

We got immersive world simulations before we got GTA 6. I always wanted to revisit the iconic GTA London and now I can put myself in it!! Here’s how I imagine it would look in 2026, built with Genie 3 from @GoogleDeepMind.

Even amongst the trillion-dollar incumbents, the throne can be flipped in a matter of months. Many complained about Google's failure to keep up with AI, with its lopsided release of Bard, while Microsoft seemed like the clear leader- launching the first copilot, its exclusive

Repeating info 😩 Ghosted 👻 Endless menus 📞 Sound familiar? Greg Jackson, Founder of @OctopusEnergy, shares his customer service pet peeves & why he’s thrilled to co-chair CustomerFirst, using AI to transform public services 🤖

Sitting in the coffee shop watching the world go by this morning. One minute and fourteen seconds of very little happening. Wait forty years and it’ll be the most fascinating video you’ve ever seen.

The rate of useful information someone can communicate per minute of conversation is hugely correlated with effectiveness. It’s not about talking speed. It’s about knowing what’s worth talking about, concision with those ideas, and knowing what the other person doesn’t yet know.

"Shopify loves the five-person team. We increase to eight sometimes, but we think the best team size is one, because a single author can do things that is impossible to do for teams, and hit high notes that are unreachable. Most projects worth doing need to be done in teams.

Just returned from my first trip to China, mostly looking at the energy and robotics industries. Fascinating. Random observations, both business and general, below... 1/x

There is SO MUCH great work going on in @SciTechgovuk and across Government to make public services better using tech. But CustomerFirst is one of the most exciting projects I’ve come across, for three reasons:

I’m planning to run really hard at this and use this potential opportunity for massive impact. We’ll be hiring for great people who are up for a similar tour of duty. Find out more here or DM me:

I (and I think this will resonate with many in tech) have always wanted to get involved but it’s always been opaque and hard to see where I could help. This is a chance to do that

I’m joining government to build and lead a new team focused on fixing (some of) our day-to-day interactions that need to be better. Partly through tech and AI, but also with the mandate to look at the underlying organisational structures ⬇️ https://t.co/JB80dX1JBF