Tom Kerwin
@tom_d_kerwin
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Author of Innovation Tactics, creator of Pivot Triggers, Technique Fetishist. Into Adaptive Sense-Making and Lindy Hop. Trying to draw the rest of the damn owl.
Bournemouth UK
Joined February 2009
I’m dead excited about this one. Culmination of 2 decades of trying to wrangle outcomes over outputs, figure out metrics, experimentation OKRs, all that good stuff:. How to do Discovery and Delivery at the same time … with Pivot Triggers by @uxdesigntom
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RT @nurijanian: Every PM and designer should memorize this chart. It clears up the 4 product risks, and finally ends the confusion between….
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Exploring hundreds of personal tales from different people with different perspectives, all in one place, is normally impossible. Reading the responses so far, we see some that resonate with what we’ve been feeling, and others that open our eyes to totally different bubbles!.
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Why are we doing this?. So you (and us) can make sense of this moment through people’s *actual experiences*. Think of it as the opposite of the news with all its hidden agendas.
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This is unlike any of the industry surveys you might have come across before. You’ll be able to read everyone else’s unfiltered responses as soon as you’ve completed it. (>460 as I write this, and it's fascinating!).
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[Please share] Calling all people who work in tech! 🙋 . Got 10 minutes to try something different? . Along with @johncutlefish and the @TheCynefinCo we've put together a public platform for you to tell the world what it’s like in tech right now. 👉
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Measuring customer experience with NPS is about as useful as measuring our window by asking everyone who’s visited our house in the past 6 months how they felt about the quality of light in the house on a scale of 0-10. Lies, damn lies, and metrics:.
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RT @UXLondon: You truly are spoiled for choice with our day two product design workshops from @tom_d_kerwin, @verdenicci, @bensauer & @brad….
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RT @UXLondon: Speaker announcement! 📢. Please welcome to the UX London day-one lineup - @tom_d_kerwin! 👏. Tom is also giving a workshop on….
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Conversational programming takes another step forward, @swardley ?!.
Today we're excited to introduce Devin, the first AI software engineer. Devin is the new state-of-the-art on the SWE-Bench coding benchmark, has successfully passed practical engineering interviews from leading AI companies, and has even completed real jobs on Upwork. Devin is
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RT @UXbri: 🥳 Exciting news! Tom Kerwin's full talk from UX Brighton 2023 has just been released! .Dive deep into "Sneaking agility back int….
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RT @AgeOfProduct: "How Capable Leaders Navigate Uncertainty and Ambiguity" @johncutlefish interviews @tom_d_kerwin….
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A band that plays absolutely filthy funk covers of Studio Ghibli movie music. Howl’s Grooving Castle. Does it exist? Can we manifest it?.
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You can’t jump from data to action. Instead use abduction (the logic of hunches) then probe, sense, respond. “To generate a strategy, one must put aside the comfort and security of pure deduction and launch into the murkier waters of induction, analogy, judgment, and insight”
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Michael Porter talks about "causal ambiguity". He's got it wrong. It's most not ambiguity about what the cause is. It's non-causal! There *isn't* a root cause to be ambiguous about!. (I've been reviewing notes from a chat with @JPCastlin).
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