Sumit Singh
@sumitsingh
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CEO @Chewy $CHWY. Builder. Lifelong learner. Dog dad to a Shih Tzu named D.
Joined August 2020
RT @FortuneMagazine: .@Chewy CEO @sumitsingh wants his customers to feel like they're at Disney. “You just feel like you’re part of a drea….
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RT @moneymoverscnbc: The cat's out of the bag: @Chewy's launching its first-ever veterinary clinic next week in Florida🐈. CEO @sumitsingh j….
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We understand how stressful it can be when your dog or cat is acting unusually—especially if they seem to be sick or unwell. Check out our teams newest launch @ PetMD's Symptom Checker ( and it is FREE!!
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Thanks to our @Chewy team for making Star Wars Day one of my favorite days of the year. Good luck to all the Yoda lookalikes out there - in galaxies nearby and far, far away. May the 4th be with you. #ChewyCastingCall #MayThe4thBeWithYou #LifeAtChewy.
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Thanks for the great discussion! @SaraEisen @SquawkStreet.
Who let the dogs out? @Chewy CEO @sumitsingh says he's still seeing solid engagement from pet owners despite the broader economic uncertainty, singling out health care and consumables as pillars of strength.
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Had a great time catching up with @BrianSozzi @YahooFinance at @shoptalk. I always enjoy shedding light on what we can learn from our pets!
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When considering owning a dog vs. a cat @philwahba: "Why choose? Have both!" I couldn't agree more! #Shoptalk2023.
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"Chewy remembers your name, remembers your pet, remembers your birthdays. We lead the market with our surprise and delight mechanisms and all of that leads to loyalty." #Shoptalk2023.
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Thank you to my friend @philwahba for an inspiring conversation at @shoptalk 2023 and to all those who tuned in – we had a packed house and I have never been more excited for the future of @Chewy. Until next time!.
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80% of pet parents at @shoptalk 2023 have dogs. What innovation would you like to see Chewy introduce in 2023 for our dog lovers?
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Excited to chat with @philwahba of @FortuneMagazine on all things pet, leadership, innovation, and customer-centricity. If you are attending @shoptalk 2023, join us at the mainstage at 5:30 pm!.
🐾 Chewy CEO, Sumit Singh, will take the Shoptalk mainstage this March to share how Chewy has successfully scaled from upstart challenger to dominant online pet retailer, leading the $124 billion pet industry market in the U.S. Get your ticket: #retail
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Great question from a candidate during an interview recently. “How do teams at @Chewy make time for innovation?” My response below. Next post on “how” to achieve the state being described below… #innovation #customercentricity
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Customer-centricity is the foundation of @Chewy's operating strategy. Thank you to @Adweek for recognizing our dedicated team of Chewtopians who continue to lead the pack and innovate to connect with customers in new and exciting ways.
In Adweek's latest issue, we discover the profound and vast implications that have resulted from the rise of robots in retail, fast food and fulfillment: PLUS | The 19 winners of our Commerce Awards are changing the CX game:
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Stories like @alcesanna's are a heartfelt reminder of why we do the work we do. Inspiring to read every day, but especially today as we celebrate 11 years of @Chewy #CustomersFirst.
I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹.
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.@Chewy ranked #1 on the @forrester CX Index for the second year in a row. A tremendous recognition and testament to our team’s commitment to keeping the customer at the center of everything we do. Read more:
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Love to see pets embracing their fun side in @Chewy’s casting call for Chewbacca lookalikes! I personally think D would make a great Wookiee. Learn more here: #ChewyCastingCall #Maythe4thBeWithYou #StarWarsDay
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Vets are vital to our shared goal of fostering healthier, happier pets. In honor of #WorldVetDay, I would like to thank our veterinary partners for their resilience, expertise and commitment to bettering the lives of pets and pet parents everywhere!.
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Looking forward to a great discussion!.
Calling all pet parents and animal lovers! @sumitsingh, the CEO of @Chewy, will be visiting #MiamiHerbert and chatting with us about his nearly 20 years of global leadership experience!. Join us on Wednesday, April 20, from 6PM - 7PM at the Promenade:
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