Samaipata
@samaipatavc
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Pan-European founders fund investing in tech companies with network effects across Europe.
Madrid, London & Paris
Joined April 2015
Advantages and disadvantages of in-house vs outsourcing your customer service teams: - Control and consistency vs #costefficiency. - Expertise vs scalability & reach. - Quickly evolution & adaptation vs technology. - #Datasecurity and complexity vs specialised expertise.
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In-house vs outsourced #CX teams is less about progressing along a linear line from your first few initial team members to a larger team and then an #outsourcedteam, but about where #customerexperience and service fits to your vision, strategy and philosophy.
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Factors to consider before deciding on in-house vs #outsourcing your #CX Ops: - Where you are as a company in terms of lifecycle, size & complexity. - What your strategic customer service vision & goals are. - What your financial resources and priorities are.
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For the past ~15 years, 2 forces have led #startup #growth: mobile and cloud. Much of the hype surrounding new technologies derives from anxiety around these 2 being old. We’re now in the innings of a new era: #AI Read @rex_woodbury's reflections here👉 https://t.co/MfaRFCvT41
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#AI now outperforms humans in image recognition, reading comprehension, language understanding, and code generation. AI is augmenting human knowledge and human creativity.
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There are 4 data collection challenges in building a more #sustainable #supplychain Data is... - Scattered across siloed environments - Time-consuming or expensive to collect - Wrong, incomplete or non-existent - Misinterpreted Read the full article👉 https://t.co/ZyGhPxyyFz
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We're increasingly running into #opensource business models as we source more #tech companies, particularly in #AI. The mutual reinforcement of community and business is complex and exciting. Read it at 👉 https://t.co/h4jPJ7x5s3 by @ttunguz
tomtunguz.com
Explore how open source software companies like MongoDB and Databricks built $100B+ in market value through evolving business models and GTM strategies.
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#Fundraising tips for the current environment by @kwharrison13: cast a wide net, define your founder <> investor fit, write a memo, start raising when you still have 12+ months of runway, lean on existing investors as a sounding board
Fall is prime time for fundraising as VCs and founders come back from vacations (or the harrowing escape from Burning Man). In the last 12 months I've worked with 12+ companies that collectively raised ~$200M in the hardest environment in years. Here's what I've seen work well:
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We're thrilled to announce our #investment with @Adaraventures & Hugo Arévalo in @Caravelotech, leading #traveltech that provides subscription solutions. The increasing demand for the solution and clients like @AlaskaAir and @viajaVolaris, are proof of a clear #productmarketfit
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There's an #AI for that: #VC negotiation, a platform to simulate a negotiation process in VC deals. AI #chatbot that responds to pitches and asks questions like an investor by @BainCapVC
https://t.co/oXW9TZ8LCN Our take—it’s a pretty tough audience, so it could be good practice!
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If you're building a business with a #positiveimpact, get in touch! https://t.co/U97TBjY05U
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We thus need to reduce the #carboncontent of our economy by 7, getting the same or better performance using less energy and/or less carbon.
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According to the equation by Japanese professor Yoichi Kaya, if we increase the World population and GDP, the only way to commit to matching the +1.5° trajectory defined in the #ParisAgreement is to divide CO2 #emissions by 3.
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Synergy between the right market and an effective distribution strategy - Consistently high customer engagement and retention - Increasing pricing power - Sustained sales signals, including consistent high funnel generation and conversion Words from @josedelbarriop at @StartupOle
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