Rachael Stormonth
@rstormonth
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NelsonHall EVP. Interested in IT services, BPS, disruptive trends, sustainability, global neighborliness, most sports.
UK when at home
Joined October 2009
'As #supplychain enablement and transformation become mainstream, vendors' focus shifts from siloed processes and transactional work, such as order management, to an autonomous, optimized end-to-end supply chain...'
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#GenAI and #agenticAI in the #supplychain are gaining traction across product development, order management, delivery, and cash collection...
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The public vote on AI is live. Are you all in on AI? Hard pass? Somewhere in between? However you feel, it should be your choice. Send a message about where you stand.
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As #supplychain leaders continue to overcome siloed systems and focus on systems modernization, real-time visibility, and a predictive supply chain, the seamless integration of enabling technologies becomes vital...
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With the help of vendors and partner ecosystems, organizations are re-imagining #supplychain operations for predictive intelligence, resilience, and real-time responsiveness...
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.@Vaibhav_NH recently published a new @NHInsight blog post: 'Key Trends Redefining Supply Chain Operations in 2026' – https://t.co/w7WAurNS7u
#SupplyChain #Operations #AgenticAI #AI #ML #ESG
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As #Salesforce moves from incremental #AI features to agent-led architectures, traditional approaches of organic capability building and incremental training may no longer be sufficient, particularly given #talent scarcity and compressed timelines...
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For the wider IT services industry, @TCS' acquisitions underline a shift in how scale vendors are responding to the agentic transition in enterprise platforms...
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At @TCS' scale, #Salesforce remains one of the few growth vectors large enough to influence performance, making inaction untenable...
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#NelsonHall views the acquisition of Coastal Cloud and ListEngage as a response to multiple, convergent shifts within the Salesforce ecosystem and the broader IT services market...
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.@GauravP_NH has published a new @NHInsight blog post: 'Tata Consultancy Services Returns to M&A with Back-to-Back Salesforce Acquisitions' – https://t.co/oLunLz7tpm
#ITservices #GenAI #AI #QE #Automation #Cloud @TCS
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Congratulations Telus Digital!
Congratulations to TELUS Digital for being named a Leader in #NelsonHall's 2025 NEAT Evaluation for #CustomerExperience Services Transformation. @IvanK_NH comments on this achievement below: https://t.co/UosfEkIuPH
#CXservices #CXtransformation #CX
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Access to the vendor names & scoring is available free to buyer organizations...!
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The #NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with specific capability in build services, run services & AI, and around Microsoft products.
A new #NelsonHall Vendor Evaluation & Assessment Tool (NEAT) by @JohnL_NH analyzes the performance of vendors offering advanced #digitalworkplace services: https://t.co/r7i0Hj3WVQ
#Digital #AI #DWS
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3) Employ levers using advanced technologies such as #AI, #digitization, Bots, and APIs 4) Assessment model: identify which dimension and lever will maximize benefits
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.@TCS' approach to transformation is a 4-pillar process: 1) Business review: identify a custom transformation path based on client circs 2) 4D transformation model: develop a transformation roadmap that relies on the principles of standardize, automate, eliminate, and simplify
I just published a new @NHInsight 'GenAI and Process Automation in Banking' vendor profile on @TCS: https://t.co/uhEwWOGszi
@AndyE_NH
#Banking #GenAI #AI #ProcessAutomation
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.@IvanK_NH is launching a new #NelsonHall project: 'AI Enablement Services'. It will be essential reading for Chief Technology Officers (CTOs) & Chief AI Officers (CAIOs). #AIEnablement #GenAI #AgenticAI #DataServices #AItraining #AI
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'Increasing investment in #AIOps, #GenAI, and #AgenticAI for #cognitive #ITinfrastructure and #digitalworkplace services'
'Enterprises Ramping #GenAI & #AgenticAI to Drive Predictability Across the IT Ecosystem' – recent #NelsonHall blog post: https://t.co/i8TUojY5VQ
#ITservices
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Technology-led initiatives, particularly those focused on #GenAI, analytics, and platform orchestration, are becoming central to modernization agendas in #procurement...
'With a shift toward outcome orientation, buyers are increasingly exploring commercial models that incentivize delivery partners to drive business results.' See #NelsonHall's 'Modernizing #Procurement Through #Digitalization' report for more insights: https://t.co/Mt5nmXidnw
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'#GenAI, automation frameworks, and low-code capabilities are increasingly central to new offerings. Talent remains a key bottleneck, prompting investments in certifications, partner university programs, and cross-skilling.'
'The ServiceNow market is expanding beyond its ITSM roots into broader enterprise functions, including industry-specific, customer-facing, and AI-driven workflows.' - Read more in our @ServiceNow Services report: https://t.co/NFTHhQK7xE
#ITservices #GenAI #AI
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'Employing its four-pillar framework of Sustainable Enterprise, Reporting & Compliance, Climate Risk & Transition, and Growth & Customer Experience, @Capgemini combines technology and domain knowledge to deliver measurable improvements in #sustainability.'
I just published a new @NHInsight blog post: '@Capgemini and the Changing Face of Sustainability in Financial Services' – https://t.co/g3aRmTLQEl
#Sustainability #ESG #FinancialServices #Finserv #Banking #Compliance #AI #GenAI
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