Roberta Patterson
@ropatech
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Analyst Relations & PR pro at Smart Communications @CCMinnovators
Raleigh-Durham, NC
Joined April 2016
Smart Communications Identified as a Leader in the Aragon Research Globe for Workflow and Content Automation, 2024 https://t.co/KDWZ3gtlfm
@CCMInnovators
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🌟Smart Communications is proud to have maintained our Leadership position in the 2023, Q3 Aspire CCM-CXM Leaderboard. Explore our cutting-edge solutions that are shaping the future of customer communications management! 🏆 https://t.co/3VRBOeg7B4
#CCMSoftware #Aspire
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Uncover the power of automated #datacollection in our upcoming #webinar with @aspireccs! Join us on Sept 13 for "The Future of Forms: Redefining Enterprise Data Collection." Secure your spot: https://t.co/hKaxW7RiKQ
#EnterpriseForms #FormsSoftware #Data #SaaS
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Smart Communications is named as a Representative Vendor in the 2023 Gartner Market Guide for U.S. Healthcare Payers’ Provider Network Management Applications. Download the report to find out why. https://t.co/RyIZiJ8DFP
#CustomerCommunications #CustomerExperience #CX #CXM #forms
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Smart Communications Study Exposes Wide Discrepancies Between Customer and Business Perceptions in Customer Experience via @DOCUMENTmedia @CCMInnovators
documentmedia.com
Smart CommunicationsTM announced the results of a global survey that uncovers the impact of personalized, clear customer communications and a streamlined forms experience on customer experience,...
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🌐 Relying solely on #OCR for data capture may not be enough in today's digital age. SmartIQ™ offers enterprise businesses a path to reimagine #datacollection & forms processing for a seamless customer experience. https://t.co/dLOqKk296A
#DataCapture #DigitalBanking #Automation
smartcommunications.com
Learn why forward-thinking organizations are adopting intelligent, guided web forms that automate and personalize the customer experience over outdated OCR processes.
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🌟 We've done it again! Smart Communications. is proud to have maintained our Leadership position in the 2023 Q2 Aspire CCM-CXM SaaS Leaderboard! Join us on our journey to redefine customer communications management. https://t.co/Kzbx9gWJrn
#CCMLeader #CCMSoftware #SaaS #CXM
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Smart Communications Identified as a Leader in The Aragon Research Globe for Workflow and Content Automation, 2023 via @DOCUMENTmedia @CCMInnovators @AragonResearch1
documentmedia.com
Smart CommunicationsTM announced that it has been recognized as a Leader by the analyst firm, Aragon Research in its new report, The Aragon Research GlobeTM for Workflow and Content Automation (W,NEWS
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How banks are turning uncertainty into an opportunity for digital transformation via @Fintech_Global @CCMInnovators #ccm #cx #banks
fintech.global
A study has found 88% of banks and lenders are capitalising on the uncertainty to rebuild customer trust via digital transformation.
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Smart Communications Announces New Updates to the Pega Adapter at PegaWorld iNspire 2023 via @DOCUMENTmedia @CCMInnovators
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Join us at #CXHealthcareExchange West in Denver on May 15th to hear from our VP of Healthcare Marketing, John Zimmerer, as he shares insights on voicing patient needs. Register to attend: https://t.co/0QtERcDMjc
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🚀 Incredible results! Read our latest customer case study and learn how @thebancorp increased loan volumes by 400% by streamlining the loan origination process with SmartIQ™. 👉 https://t.co/90fEMOWp30
#ROI #CustomerSuccess #LoanOrigination #CaseStudy
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Should HR be solely responsible for #DEIB? There's a strong argument for DEIB outside of HR, but the 2023 Future of Diversity, Equity, Inclusion, and Belonging Report suggests organizations definitely lean toward HR taking responsibility: https://t.co/KAeMvIFOhj
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Revamp your customer communications and service with the #FCA's new #ConsumerDuty regulation. Learn how savvy businesses in the #UK are turning this regulatory hurdle into growth opportunities. 👇
smartcommunications.com
Learn more about FCA compliance and how banks and financial institutions can use cloud CCM to account for the consumer duty changes in the UK.
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Five ways AI can benefit customer experience in healthcare
htworld.co.uk
This has been an AI boon in recent years, especially for the healthcare industry where it can revolutionise the way doctors communicate with patients.
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We're thrilled to announce our partnership with @CGI_Global to transform the CX in lending! Our SmartCOMM platform, integrated with CGI Credit Studio, will offer a real-time, 24x7, omnichannel experience to support all client interactions. Read more today!
smartcommunications.com
Smart Communications partners with CGI to integrate SmartCOMM with CGI Credit Studio for improved customer communication management in lending.
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Compliance is a way to boost trust - Smart Communications claims
fintech.global
Compliance is no longer something done out of necessity. Instead, it is an opportunity for companies to earn the trust.
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#Guidewire #Versicherungsforum: Christian Hoffmann, Laut Umfrage von Smart Communications @CCMInnovators ist für 81% der Verbraucher die Kommunikation mit einem Unternehmen für die Customer Experience wichtig. Zufrieden mit der #Kommunikation ist nur die Hälfte der Kunden.
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