Smart Communications
@CCMInnovators
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Following
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Smart Communications™ is the first cloud-based, next-generation customer communications platform provider. Outsmart the complexity, and scale the conversation.
London, England
Joined September 2016
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When it comes to
#digitaltransformation
, no two journeys are the same. Take our
#digitalmaturity
quiz to see how smart your
#customercommunications
strategy is and access our whitepaper for tips to set you up for success!
3
4
26
Watch our latest video featuring key takeaways from our annual
#benchmark
report and discover how new challenges, changing expectations and accelerated
#digitaltransformation
continue to impact
#customerconversations
.
1
11
23
Exciting news! We're thrilled to announce we've acquired
@Intelledox
Together we’ll deliver the industry’s only cloud-based, next-generation customer communications management platform. Learn why we're
#SMARTerTogether
in our recent press release:
1
3
13
Are customer communications getting SMARTer? Join us for a
#livewebinar
uncovering consumers’ communications expectations with guest speakers from Stillwater Insurance Group.
0
3
11
By implementing SmartCOMM™ and migrating to the
#cloud
,
@pekininsurance
reduced on-premise maintenance costs by 29% and streamlined their document generation process. Read their full story and learn how they gained executive buy-in in this case study:
0
1
8
📣 Did you hear?! Smart Communications. has won
@Xplor_Int
's prestigious Technology of the Year Award for our Conversation Cloud™! We can't wait to formally receive our award at
#XPLOR22
, taking place Sept 13-15. Thank you, Xplor!
0
5
10
#FlashbackFriday
to
#innovateUK2019
! We were thrilled to recognize the
@Quilter
team for SMARTest Implementation, as recognition for the ‘best-in-class’ project across all engagements throughout UK and Europe over the past twelve months.
0
3
9
Please join us in celebrating this group of Smarties who completed our annual
@3peakschallenge
this past weekend.
@CCMInnovators
raised £4,000 for
#Hospitallers
, a Ukrainian voluntary organization of paramedics.
#snowdon
#scafellpike
#bennevis
1
1
9
We are thrilled to announce we were named a leader in
@aspireccs
’s Customer Communications Management Evaluation, recognized for our strategic vision based on our
#CCM
focus, ease of
#integration
, and strong
#cloud
proposition. More details here:
0
2
9
We're kicking off our second full day at
#GuidewireConnections
! Stop by booth P2 in the Partner Pavilion and ask us how you can win a $500 gift card and more great prizes.
#GuidewirePartner
#Insurtech
#ChangingtheGame
#Cloud
0
2
7
We're excited to be here at
@DocuSign
Momentum 2022! Visit us in booth G2 to learn how to empower your business users and revolutionize form processes at the enterprise level with DocuSign Guided Forms powered by SmartIQ™!
#DocuSign
#AgreementCloud
0
3
8
Events like
#INNOVATE22
aren't possible without sponsors, and we are thankful and proud to welcome ours!
A special thank you to
@OneSpan
,
@ValueMomentum
,
@Guidewire_PandC
,
@Capgemini
,
@HTCInc
,
@CrawfordTechInc
, and
@DuckCreekTech
!
0
3
8
We're here and ready to start having SMART conversations!
#guidewireconnections
#platinumsponsor
Thank you to our
#GuidewireConnections
Platinum sponsors:
@Capgemini
,
@Cognizant
,
@Deloitte
,
@OneIncSystems
, and
@CCMInnovators
! Looking forward to seeing everyone later today at the conference!
0
1
6
0
0
8
Shifting to a
#digitalfirst
approach to
#workflow
and
#contentautomation
is key to today's success, and we love helping companies do just that! Discover why we've been named a Leader by
@AragonResearch1
in its new report:
0
5
8
Did you know SmartCOMM increases business productivity by working seamlessly via your CRM system? Hear from
@Associa
's Colleen Burnsed on how we helped her team do just that!
#customertestimonial
#CCM
#customercommunications
0
3
8
Richard Hart, CSO of
@Guidewire_PandC
says the times are changing in the insurance industry.
#INNOVATEsmart18
0
3
8
It's been a fun day of learning from experts in
#finserv
at
@MarketforceLive
Executive Briefing! Cheers to our own
@neil_greathead
for representing us and a big thanks to all who joined to share their customer knowledge.
@Barclays
@Zurich
@cultbeauty
@Raisin_UK
@blackrock
0
3
8
IT'S OFFICIAL! 🤩
We are thrilled to announce that Innovate 2022-North America is officially taking place May 18-20th in Nashville, TN!
#INNOVATE22
0
3
8
Come say hello to our team at
#SFWT
in London and let us show you a SMARTer way to creating customized
#proposals
- without ever leaving
@salesforce
!
#SmartCOMM
#SalesforceTour
@SiennaQuirk
@RicardoWardes
@RSHF
0
1
7
Attention financial services providers! Streamline loan applications, onboarding, and service requests with SmartIQ™. Enhance
#CX
, reduce friction, and achieve a superior Total Experience (TX).
Learn more:
0
1
4
We're celebrating appropriately! Two strong product teams are better than one.
#SMARTerTogether
@simontindas
@mrcrbrown
0
3
7
We’re kicking off Day 2 at
#Formation22
! Stop by Boothe E-09 to chat with one of our experts and learn how we can empower you to have SMARTER conversations with your policyholders!
@DuckCreekTech
1
1
7
We're proud to be a Platinum Sponsor here at
#GuidewireConnections
2022! Please stop by booth P2 to meet the team, win prizes, and learn how we're Changing the Game in insurance software with
@Guidewire_PandC
.
#ChangingtheGame
#GuidewirePartner
0
2
7
What do our product, sales, partnership, and marketing folks have in common? SMART brains! Another fun
#teambuilding
event thank you to
@BrainstormEsc
👍
0
3
7
ICYMI: Yesterday was a big day for us and the amazingly talented
@Intelledox
team. Here's more insight from
@AllisonYLloyd
. A big thank you
@DOCUMENTmedia
for covering and sharing why we're
#SMARTerTogether
!
Smart Communications Expands
#Cloud
Dominance, Acquires
#DigitalFirst
Software Provider Intelledox by
@AllisonYLloyd
#CCM
#CX
#DX
0
4
4
0
3
7
We’re here at
#PegaWorld
iNspire! There are many reasons why leading brands choose our solutions to extend the value of their
@Pegasystems
technologies & we are excited to share each of them with you at booth
#20
!
Learn more about SmartCOMM™ for Pega.
1
0
7
Discover all you need to know about Customer Communications Management in our NEW 2022 Ultimate Guide to CCM: 👉
#UltimateGuide
#CustomerComms
#CCM
#cloudsolution
0
4
7
We've partnered with
@OneSpan
and
@Money_LIVE_
to poll over 350 senior financial services executives and explore how the
#bankingindustry
responds to trends in embedded lending. Learn more about our new graphics-rich study today.
#Fintech
#Finserv
#CX
0
2
7
Smart Communications has risen to the top of the list in the
@aspireccs
2021 CCM Leaderboard!
#CCMLeaderboard
#ALB2021
0
0
7
Amazing news! Congratulations
@WawanesaUS
, very well deserved 👏👏Here's to continued innovation in 2021.
#DigitalTransformation
#CX
#guidewireconnections
@Guidewire_PandC
@Capgemini_ins
Congratulations
@Wawanesa
on the 2020 Innovation Award for your Strategic Systems Renewal Initiative! As your partner on the project, we are proud that our work completing multiple Guidewire implementations has enabled you to transform the customer/broker experience & more!
0
10
23
0
2
7
"One of the most ridiculous things that carriers ask policyholders is: 'What is your policy number?' No one knows that information." - Tim Hays,
@MWFBI
Come to Ironwood 5 for the rest of our CIO panel discussion with
@MWFBI
,
@Wawanesa
, and
@pekininsurance
.
#GuidewireConnections
0
1
7
Gain exclusive insights from leaders at
@pega
,
@salesforce
,
@Capgemini
,
@Guidewire_PandC
,
@Cognizant
,
@AragonResearch1
,
@IDC
and
@aspireccs
as they uncover the long-term impact
#COVID19
has had on
#insurance
,
#financialservices
and
#healthcare
.
0
2
7
We're looking forward to having some insightful conversations with experts in
#digital
, operations,
#technology
and strategy from across the
#insurance
industry including
@GenVitality
,
@AXA_XL
, and our valued partner,
@pega
!
@Insurance_Innov
0
2
6
We are honored to receive Guidewire's 2022 Innovation Award alongside our customer,
@MWFBI
! Thank you,
@Guidewire_PandC
!
#GuidewireConnections
#ChangingtheGame
#Innovation
1
0
6
Read our latest blog to learn about three ways insurers can leverage
#cloud
solutions.
Attending
#GuidewireConnections
in Vegas this month? Get a demo of our
#insurance
solutions from our on-site team at booth P2.
0
0
5
We look forward to kicking off INNOVATE 2019:
#DigitalTransformation
Made SMARTer and hope that you can join us this year in sunny Miami! Here's a sneak peek on what to expect. Register today to save your spot...
0
2
6
Exciting news! Today we've officially signed a strategic partnership with global
#cloudcommunications
software provider,
@imimobile
, that will bring two-way message orchestration capabilities to our customers across multiple
#digitalchannels
. Learn more:
0
7
6
Yes, THANK YOU for an amazing
#innovateus2019
! Already looking forward to where
#innovateus2020
will take us.
Thank you to all of our amazing customers, sponsors, partners, employees and the amazing staff at
@FSMiami
.
#Innovateus2019
was a true success thanks to each and every one of you. Safe travels home and we look forward to seeing you again at
#innovateus2020
!
0
1
5
0
1
6
What a great day (and evening) at INNOVATE! We hope you enjoyed it as much as we did.
#innovateSMART17
0
3
6
NNOVATE has gone
#digital
! Register today to hear our CEO,
@JamesBrown_SC
, and CTO,
@tindas21
, discuss why now (more than ever before) is the time to reimagine customer
#conversations
!
#INNOVATEreimagined
#CCM
0
2
5
Behind every successful team is a substantial amount of coffee. Cheers,
@Intelledox
!
#SMARTerTogether
0
2
6
Are you interested in the current state of customer communications for financial services based on real-life consumers? Our 2023 Financial Services
#Benchmark
Report reveals what customers and organizations shared. Download the report today!
#FinTech
#CX
0
0
6
We had an amazing time at this year's
#isdaagm
! Thank you for hosting a great event
@ISDAConferences
. A big thanks to all who came by our stand and attended the Mix + Mingle cohosted by
@JDX_Consulting
and
@xceptor
.
#FridayFeeling
#MarginXchange
0
2
5
Looking to switch from your legacy
#CCM
system to a more agile, efficient, and effective customer communications solution? We have everything you need to know about
#CCMsoftware
in this free interactive guide:
#SaaS
#CustomerComms
0
1
6
Good morning INNOVATE! Welcome to day 2! We have more great content planned for you today! But first, some coffee and this video to help you get moving!
#INNOVATEsmart18
via
@YouTube
0
1
6
Did you hear?
@aspireccs
named
@CCMInnovators
as a Leader in its 2022 CCM-CXM Leaderboard! Ready to set up your profile? Read our latest "how to" blog for tips on best customizing your view for your organization's needs. Check it out today!
0
3
6
#HappyHolidays
from our team at Smart Communications! Wishing our customers, partners, and employees around the world a
#SMART
2022!
0
3
6
Are you in
#insurtech
? You don't want to miss out on this exciting opportunity to connect with and hear from fellow
#insurance
industry experts at
@Guidewire_PandC
's
#GuidewireConnections
#virtualevent
! Register today and join us on March 9:
0
1
6
What will it take for insurers of today to become trusted advisors? Download our
#infographic
to find out why customers have lost trust in insurers and get insights into what is needed to build better customer-insurer relationships:
#saas
#cloud
#insurtech
1
1
6
Check out the latest
#insurtech
insights from our very own
@nealkeene
. A big thank you to
@Guidewire_PandC
for allowing us to participate and share our
#partnerperspective
!
Check out the latest Smart Approach Blog post by
@CCMInnovators
' Neal Keene on taking a digital-first approach to enhancing the
#CustomerExperience
:
0
2
5
0
2
6
We're listening to some great testimonials from
@AtlasInsurance
,
@Zurich
, and
@BTGroup
on how they deliver Conversations Without Limits with Smart's CCO,
@neil_greathead
. Thank you for sharing! 👏
#INNOVATE22
#Fintech
#Insurtech
#CustomerConversations
0
2
6
In this
#blog
, Life Insurers can discover efficient
#lifeinsurance
selling strategies and learn how enterprise solutions enhance the new business process.
#cloud
#CCMsoftware
#SaaS
#digitaltransformation
#omnichannel
#lowcode
0
2
5
Vaishali Patel,
@SimplyhealthUK
's Head of Development, .Net and Integration, shares how a seamless template process resulted in increased efficiencies.
#customerchats
#customervideo
0
1
6
Did you know our integration with
@pega
allows customers to integrate Smart Communications
#customercommunications
’ capabilities with Pega’s
#casemanagement
,
#workflow
, and
#tracking
capabilities? Check out the Pega Marketplace to learn more!
0
1
6
It’s time for Life Insurers to transform traditional forms-based processes into intelligent, conversational user experiences by leveraging
#lowcode
digital platforms. Learn more in our latest blog:
#saas
#insuretech
#digitaltransformation
@Capgemini
0
2
6
We had a great day at the Guidewire Insurance Forum in Paris! 100+ insurers trust our SmartCOMM™ for Guidewire solution worldwide to enhance their policyholder communications.
Check it out!
#GIF2023
#Insurtech
#InsuranceSoftware
@Guidewire_PandC
0
1
5
Safe to say, we have many SMART cookies on our Atlanta-based marketing team! 🍪
#cookieexchange
0
3
5
📣 News Alert!
Exciting changes at Smart Communications! Leigh Segall is now our
#CEO
, and James Brown takes on the role of
#ExecutiveChairman
.
For full details, read the
#pressrelease
.
0
0
5
The Smart Communications team from the United Kingdom and around the world mourn the loss of Her Majesty Queen Elizabeth II.
0
4
5
Come and listen to a
#SMART
overview of our
#conversationcloud
, spin the wheel and win a prize. All happening in booth P2 at
#guidewireconnections
right now! (While supplies last.)
#guidewirepartner
#insuretech
#customerconversations
0
1
5
Technology innovator and Intelledox (now SmartIQ) co-founder,
@ChelleMelbourne
, joined
@contentgroup
for an ever-more relevant podcast to discuss how technology is impacting
#communications
. Stream now:
Apple Podcasts:
Spotify:
0
3
5
Smart Communications is equipping enterprises around the world to deliver faster, SMARTER and more meaningful customer conversations at every touchpoint. We can now embrace Conversations Without Limits.
#INNOVATE22
0
1
5
Watch
@kasparroos
, Founder & CEO of
@aspireccs
, speak to the rise of
#AI
and content intelligence in customer communications. Learn how to future-proof your customer communications management with content intelligence:
#cloud
#saas
#ccmsoftware
0
1
4
We hope you enjoyed
@DuckCreekTech
's
#Formation22
as much as we did – safe travels 👋 and we hope to see you next year in Orlando!
#insuretech
#insuranceCX
0
2
5
Ready to make conversations SMARTer in 2020? We've gathered advice from communications experts, industry influencers and respected analysts to help you make this goal a reality. Hear what they have to say!
1
1
5
It's official! 📣
Over 100 P&C Insurers have chosen the combination of Smart Communications and Guidewire Software to deliver
#SMART
and unparalleled
#customerservice
.
Celebrate with us Nov 1-4 at
#GuidewireConnections
2021!
#Smart100
#pressrelease
0
1
5
🌟 We've done it again! Smart Communications. is proud to have maintained our Leadership position in the 2023 Q2 Aspire CCM-CXM SaaS Leaderboard! Join us on our journey to redefine customer communications management.
#CCMLeader
#CCMSoftware
#SaaS
#CXM
0
3
5
Companies aren't struggling with
#CX
, it's more about figuring out how to deliver the value of CX through the use of
#technology
and
#digital
channels. Hear more from
@Wawanesa
's Director of Application Delivery, Cam Muckosky.
0
5
5
We are excited to be a Platinum Sponsor at this year's
#BAsummit22
! Come and see us March 1-2 and learn how to kickstart your Automation in Banking journey with our Conversation Cloud™!
@BankAutomation
@KarenOakland
#FinTech
#ConversationCloud
#BankTech
0
2
5
Explore our latest blog today to learn about what's new in
#CustomerCommunications
Management (CCM), including key takeaways from recent analyst evaluations like
@aspireccs
and
@IDC
.
#CustomerComms
#CCM
#CustomerCentricity
#CustomerExperience
0
2
5
We have news! 📣
Smart Communications has partnered with
@DuckCreekTech
to deliver modern
#customercommunications
that improve
#cx
. Learn more about our partnership!
#Formation22
0
3
5
Happening now at
@DuckCreekTech
's
#Formation22
@ruth_fisk
, VP Insurance Marketing, with speakers from
@FBFS
giving their expertise on Real-World Strategies to Become a Digital-first Claims Organization.
0
1
5
📣 We are proud to have been in
@IDC
's Fintech Rankings for 2022! Catch up on all of the details here:
#fintech
#IDCfintechrankings
0
3
5
Attending
#DIGINEvent
? Join us and
@MWFBI
on June 9th to learn how they digitized their policy billing and claims operations with the Conversation Cloud™. Register >
#digitalinsurance
#insurtech
#propertycasualty
0
1
5
The
#digital
workplace is changing and the paper era of manual
#document
creation is ending! Discover why
@AragonResearch1
recognizes our
#technology
solution as a market leader in its WCA vendor review >>
0
2
5
Happy Monday! We're feeling pretty good this week after spending the weekend cooking dinner at the
@RMHC
.
#KeepingFamiliesClose
0
0
4
We're scaling the streets of New York, finding the best food in the village for a Marketing team scavenger hunt! Well done team
#munchbunch
!
1
2
4
Roses are red.
Violets are blue.
Optimizing conversations,
Is what we do!
Happy
#ValentinesDay
!
0
2
5
You don't want to miss this one! Hear from
@BlueShieldCA
,
@kpmguk
,
@lv
,
@VTMutual
and Forrest T. Jones & Company review how
#digitaltransformation
helps engage customers in more relevant, digital-first conversations. Register here:
#INNOVATEreimagined
0
2
5
Still time to register to hear from
@nealkeene
@BreadingSMA
as they discuss conversations with agents and policyholders, digital interactions, and how to leverage digital communication options. Register now!
#SMARTERconversations
#insuretech
0
2
5
Brad McGeown discussing paperless delivery at PNC, one of the brands that helped us facilitate more than 1.5 BILLION conversations in 2017.
#INNOVATEsmart2018
0
3
5
Is your organization keeping up with the demands of modern
#communication
?
@chrismurphyuk
penned our latest blog and reviews the 3 benefits of a cloud-based customer communications management platform:
#CCM
#CX
0
0
5
Great testimonials from
@WeAreFarmers
,
@SGWineSpirits
,
@Hagerty
and
@westernsydneyu
. Our customers inspire us day in and day out!
#TheFutureIsSMART
0
1
5
It's that time again... we're ready to take on the
#3PeaksChallenge
in support of
@HabitatFHGB
! Rain or shine, we're putting all our smarts and strength together to beat last year's goal. Who's with us?!
0
1
5
.
@MarTechSeries
covers how our joint offering with
@Intelledox
will deliver the industry’s only cloud-based, next-generation
#customercommunications
management solution.
0
2
5
Congratulations to our 2022 INNOVATE EMEA Scale Award winners!
#INNOVATE22
🏃 Pacesetter:
@AFPetInsurance
⭐ Best CX:
@Fidelity_UK
🏆 Lifetime Achievement:
@AdmiralUK
0
0
5
If you’ve applied for insurance, a new bank or superannuation account, or even a passport, chances are you’ve experienced SmartIQ in action. The future of 2-way conversation is here! Watch
#SmartIQ
in action and start transforming your forms process today:
0
3
5
Calling all Life Insurers! Looking to increase turnaround time for new business? Read this blog and discover how enterprise solutions like
#lowcodetech
can enhance the new business process.
#digitaltransformation
#insuretech
0
1
5
Who's as excited as our very own
@SiennaQuirk
for Day 1 of
#DF19
? She's also ready to discuss ways companies can act SMARTer when it comes to enterprise-level
#docgen
within
@salesforce
. Stop by booth 811 or schedule a chat with us here:
0
1
5
Empower your
#financialservices
clients and advisors to create personalized reports on-demand with our next-generation, digital client reporting solution for
#wealthmanagement
!
0
1
5
Our SMART experts are standing by to talk all things
#conversationcloud
. Stop by Booth P2 at
#guidewireconnections
today and tomorrow and start having smarter conversations!
0
1
5
A lot of great conversations at last night's
#GuidewireConnections
Welcome Reception! We're looking forward to many more this week. Stop by the Partner Pavilion and chat with us!
0
2
5
We did it again!
@aspireccs
has named
@CCMInnovators
as the Leader in Vendor Hosted SaaS CCM! 🎉
But we don't stop there. Read about the several other categories we've been named a
#Leader
in here:
#CustomerCommunications
#CXP
#CCMLeaderboard
1
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