DOCUMENT Strategy
@DOCUMENTmedia
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Helping businesses create, manage and improve their customer communications, content and document strategies to increase customer engagement and enhance CX.
Madison, WI
Joined February 2009
The wait is over. the summer issue of DOCUMENT STRATEGY is here!.What you'll find in this issue:.• Transforming Forms and Documents for the Modern Era.• Shift Your Communications Focus Beyond Omnichannel.• How to Integrate GenAI into Your CCM Strategy.
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GoDocs Partners with AVANA CUSO to Transform Loan Process and Enhance Borrower Experience.
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Solimar Systems Enables IWCO Mail-Gard to Triple Healthcare Communications Capacity While Maintaining 100% Disaster Recovery Success Rate. @SolimarSystems
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The Future of Insurance Communications:.Using personalized video to lower churn and increase engagement.@Doxim_Inc.
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Info-Tech Research Group Names Laserfiche a Leader in Enterprise Content Management.
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OSG Launches OSG JourneyConnect Orion - A New Era of AI-Powered Customer Communications.@ConnectwithOSG
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Messagepoint Healthcare Touchpoint Exchange Named “AI-based Healthcare Solution of the Year”.@MessagepointInc
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Subscribe to DOCUMENT Strategy and get this bonus article "8 Information Management Best Practices" by Joy Anderson. This article gives 8 tips for ensuring that information is accessible to all employees and other stakeholders in your company.
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CCM: In-House or Outsource? The Good, the Bad and the Ugly.
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Are Your CCM Systems Costing You More Than You Know?. Beyond financial expenses, consider operational efficiency, customer satisfaction and the ability to innovate. @Quadient.
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Smart Communications Simplifies Digital Archiving with Launch of SmartHUB™. The new cloud-native digital archiving solution helps businesses centralise customer interactions, streamline compliance, and boost operational efficiency.CCMInnovators
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Data Privacy & Sovereignty:.Navigating AI’s growing data challenges.
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Time is winding down to check out the 2024-25 HOT COMPANIES because the new list will be released LATER THIS SUMMER. Get one last look and then stay tuned!.
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AI Is Shaping the Future of Translation in Communications:.Create a more inclusive and equitable environment for non-English speakers, enhancing customer experiences and outcomes.
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Software Suites, AI Reshaping Customer Experience, ISG Says:.Providers are integrating once-siloed software for contact center, CRM, marketing and service functions, new research says.
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Striking a Balance:.How do we ensure that the tools, processes and technologies we adopt are efficient for both the company and the customer?.
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Using Case Management to Strengthen Customer Experience within CCM.
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