Jacob Haddad
@jacobnhaddad
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Bringing patients and their healthcare teams together. Co-founder @accuRx, backed by @atomico @join_EF @localglobevc We're hiring! 👩⚕️🚀
London, England
Joined September 2010
Three big announcements:.1. Accurx Mobile, coming in May.2. Accurx Scribe, coming in June.3. Accurx Digital Front Door, coming in July
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RT @IPPR: 🧑⚕️ | NEW REPORT: Addressing NHS productivity could unlock billions and help deliver a neighbourhood NHS. Our new report propose….
ippr.org
The return on public investment has weakened since the pandemic; more money is not leading to many more patients being treated overall. At the same time, p
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This allows practices to divert patients to the most appropriate services, including self-help, pharmacy, self-referral and more. The numbers speak for themselves…. Well done Park Surgery in Driffield, and the 800 other practices doing full total triage.
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The other option is to meet patients where they are. We have one criteria to determine if a practice is doing total triage: are the reception team putting phone calls through the same triage questions and flow. There’s no such thing as partial total triage.
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How do we shift this behaviour?. Either we write new nursery rhymes. I had a go with ChatGPT. This may be the best-performing use of generative AI in healthcare I have found so far. But it certainly won’t be making clinical decisions soon, as it thinks I’m speaking Welsh.
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This behaviour is entrenched in how we seek healthcare. Our 20-month-old loves learning nursery rhymes, and the first thing he has learnt about seeking healthcare is:. “Miss Polly had a dolly who was sick, sick, sick.So she called for the doctor to come quick, quick, quick”
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How to shift health-seeking behaviour?. For the past decade huge investment has gone into commissioning alternative services to going to the GP. From self help to pharmacy first, and MECS to self-refer physio. But patients still go to the GP. Why?.
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As @wesstreeting opened the public consultation to inform the 10-year @NHS plan, I shared with @AmberMurray27 @CityAM the most important thing we can do: fix communication, both across the system and with patients.
cityam.com
Using tech to improve the way healthcare is communicated and delivered could have wide-ranging effects across the NHS.
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Encouraging to hear lots of talk about the need for NHS reform, particularly in how we deliver care. What does this actually look like?. 1. Remove appointments that don't need to happen.2. Convert appointments to messaging where possible.@NHSConfed .
nhsconfed.org
Staff in acute trusts must have access to modern communication solutions to be able to drive productivity improvements and reduce waiting lists.
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Sadly this is all too common. We urgently need to let staff communicate quickly and directly with each other and their patients.
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Loads more to discuss and digest. Feel free to DM me if you want to chat further. 5/5 🧵.
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3. Empower staff: They are the heart of the NHS. Give them modern communication tools to cut bureaucracy and free up time. Then they can spend more time with patients rather than chasing up letters or waiting on hold; boosting staff morale, retention, and productivity. 4/5🧵.
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2. Spread what works: solutions have already been proven in innovative pockets across the system. They are giving patients the care they need when they need it, and enabling staff to deliver care in the most appropriate way. We must now focus on scaling these. 3/5🧵.
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1. Tilt towards tech: the NHS needs reimagining - to do that we need to reimagine the role of tech. We can’t just use it to improve existing models of care - we need to build entirely new ones that deliver more care outside of appts. It’s the only way to increase capacity. 2/5 🧵.
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#Darzi review of the NHS finds it in critical condition. Radical action is required to fix it - we owe it to staff and patients to move with urgency on this. Through working with frontline staff and NHS management - three things stand out to me. 1/5 🧵.
You have every right to be angry about the state of our NHS. We need courage to achieve long-term reform - major surgery not sticking plaster solutions. My government will work with NHS staff, experts and patients to deliver the biggest reimagining of the NHS since its birth.
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RT @Accurx: Yesterday's NHS waiting times figures show just how far there is to go to clear the backlog. Our CEO @jacobnhaddad spoke to @T….
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IBD nurses @Leic_hospital moved from voicemail to async via @Accurx . In 3wks:.- managed 55% more pts.- managed 47% more flares.- 75 admissions/ED attendances avoided.- staff love it.- patients love it. Forget 1 or 2%, this is what real productivity gains look like @wesstreeting
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RT @Jamesillman: There is no other NHS staff group a party manifesto would proudly pledge it was slashing aside from managers. Yet, as @jam….
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