first direct @firstdirect profile

first direct

@firstdirect

Followers

26,124

Following

689

Media

521

Statuses

14,371

The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp .

https://t.co/1ubHFciIRA

UK

Joined November 2008

Don't wanna be here? Send us removal request.

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first direct

@firstdirect

6 years

#ICancelledMyTripToLondon is trending because some houses are worth peanuts. A LOT of peanuts! Just apply our simple calculation below. You’re welcome!

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first direct

@firstdirect

5 years

This is Mark. He's one of our Team Managers and is doing a 24-hour call-a-thon with the aim of raising £2,000 for @MindCharity . No breaks. No sleep. Just around the clock talking to you guys. Go Mark!

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first direct

@firstdirect

6 years

Apologies are no laughing matter. No, honestly.

Join first direct bank

firstdirect.com

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first direct

@firstdirect

7 years

You guys just helped us win Which?’s Best Brand & MoneySavingExpert’s Best Bank for customer service. Thanks!

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first direct

@firstdirect

6 years

That awkward moment when you forget to pack your camera charger for your space trip #BRB #Spaceman

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first direct

@firstdirect

6 years

first direct bank (that’s us), are officially number one for overall service, online and mobile banking services, and (joint number one) for overdraft services.

Number one for overall service

firstdirect.com

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first direct

@firstdirect

8 years

Invite your mates to spend the last summer days on your eight-footer #realkids

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first direct

@firstdirect

7 years

Upgraded to a new phone? Here’s how you transfer your Digital Secure Key over:

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first direct

@firstdirect

7 years

Where there's a mortgage, there's jargon. Don't get caught out asking your mate if their LTV is a plasma.

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first direct

@firstdirect

7 years

Today is Employee Appreciation Day at first direct, because our people make our bank.

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first direct

@firstdirect

5 years

@trstnthms Congrats! Good to see a challenger bank that’s focussed on customer service in the same way we are 🤝

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first direct

@firstdirect

7 years

We’re pleased to have recently won 6 moneywise awards. Thanks to our lovely customers for making our job so easy!

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first direct

@firstdirect

7 years

Tired of pretending you can speak landlord? Better brush up on your rental contract jargon.

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first direct

@firstdirect

8 years

Coming April 2016: A game-changing new service that will revolutionise how you save.

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first direct

@firstdirect

5 years

We’re over the moon! We’ve been nominated for the 2019 Moneywise Customer Service Awards (and we’ve got a little favour to ask)… []

Moneywise Customer Service Awards 2019

moneywise.co.uk

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first direct

@firstdirect

8 years

We're chuffed to be the @WhichUK Banking Brand of the Year 2016. This cartwheel's for you, brilliant customers.

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first direct

@firstdirect

2 years

Well, that’s gone quickly. It’s our Birthday today and we’re just as committed to outstanding customer service as we were in 1989. So don’t worry about sending a card, that’s our job!

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first direct

@firstdirect

2 years

Thank you, #QueenElizabethII

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first direct

@firstdirect

7 years

We’ve been nominated for the 2018 Moneyfacts Consumer Awards! We’ve just got a favour to ask…

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first direct

@firstdirect

9 years

We’re looking to find radio talent in Yorkshire to be the voice of Friday night. Interested? http://t.co/mrKLrpgZiB http://t.co/oCQmuCkJ1K

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first direct

@firstdirect

7 years

When it comes to banking our people know their stuff, but it turns out their secret talent is burgers.

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first direct

@firstdirect

7 years

Don't just smile, gulp and sign. It's time to translate some rental contract babble.

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first direct

@firstdirect

8 years

Can't stop that reckless spending? Meet #savezap , our shockingly good solution…

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first direct

@firstdirect

4 years

It upset us to see a recent trend for people being criticised because they're furloughed. As more people begin to go back to work and places reopen, it can be tough for those still on furlough. Many people are suffering emotionally & financially. #AgainstFurloughShaming #bekind

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first direct

@firstdirect

4 years

2020 has been a strange year, but as we celebrate our 31st Birthday (responsibly) we’d like to thank everyone for their support and positivity this year: It’s great to be here, doing what we do, despite the current situation.

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first direct

@firstdirect

1 year

We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.

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first direct

@firstdirect

6 years

❄ Due to the weather conditions today, our call centre is much busier than usual. If you’re having problems getting through why not try our App or Online Banking instead? We can help with general questions too. Stay safe out there! ❄

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first direct

@firstdirect

8 years

Conquer Monday with the same enthusiasm as this 106-year-old woman who danced with Barack Obama #mondaymotivation

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first direct

@firstdirect

7 years

Don't know what 'porting' is? You are A) probably not a mortgage consultant and B) completely normal. #jargonbusters

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first direct

@firstdirect

7 years

Are you as much about your 5-9 as your 9-5? Tell us about your bit on the side.

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first direct

@firstdirect

3 years

We stand proud of our lions. #KickRacismOut #RashfordSanchoSaka #SayNoToRacism

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first direct

@firstdirect

7 years

Get cashback on what you buy with Visa Offers. Available for existing first direct debit and credit card customers.

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first direct

@firstdirect

4 years

You can now pay in a cheque by taking a picture in the Mobile App. Simply tap into the fd app, take a snap and off you go! For a step-by-step guide on how to do this, simply visit our website by clicking below:

find out more:

firstdirect.com

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first direct

@firstdirect

7 years

Our new, improved mobile App for Apple devices is just the start of our digital revolution. Download it now.

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first direct

@firstdirect

8 years

If this skier can hit the slopes until the age of 102, you can make it through that big meeting #MondayMotivation

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first direct

@firstdirect

7 years

We’ve won a few shiny new awards, thanks to the support of our excellent customers. More here:

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first direct

@firstdirect

8 years

Making it rain with free sandwiches every ten stamps #stacksonstacks #rich #realkids .

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first direct

@firstdirect

7 years

Turn your post-work downtime into a microadventure. It’s all about doing things just that little bit differently

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first direct

@firstdirect

7 years

Good news: If you have an Apple or Android device and a Digital Secure Key, you can now set up new payments from our mobile banking app.

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first direct

@firstdirect

7 years

Think a Tracker Mortgage is one with really good detective skills? This jargon buster is for you. #jargonbusters

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first direct

@firstdirect

2 years

We’ve committed to continue supporting #flexibleworking at team fd. Our people can choose to work wherever suits them, meaning we can continue bringing our customers the best service, with the best team from across the UK.

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first direct

@firstdirect

7 days

Service update: we understand some customers are having trouble accessing mobile and online banking as usual right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible

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first direct

@firstdirect

2 years

We're aware there are some ongoing issues with some of our banking services. Our IT teams are working hard to get things back up and running as soon as possible. In the mean time please do not delete your mobile banking App.

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first direct

@firstdirect

7 years

Missed out on #glastonburyresale ? Congrats! You have £243 and a free weekend:

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first direct

@firstdirect

5 years

Upgraded to a new phone? Here’s how to transfer your digital secure key over.

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first direct

@firstdirect

9 years

Want tickets to the @MOBOAwards ? Tell us who your ideal party guest would be. T&Cs #FDsHouse

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first direct

@firstdirect

6 years

We are aware of an industry wide issue affecting Visa payments which is under investigation. ATM and MasterCard transactions are not impacted. Visa are working hard to resolve the issue as quickly as possible. We will continue to support our impacted customers as needed.

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first direct

@firstdirect

5 years

Our team recently climbed Kilimanjaro and raised £75,000 for Mind & SAMH, the mental health charities. Your wellbeing really matters to us and we are committed to raising awareness about money and mental health. Watch out for the full video coming soon. #WorldMentalHealthDay

#WorldMentalHealthDay

firstdirect.com

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first direct

@firstdirect

7 years

Thank you to all the wonderful first direct staff who kept us going over Christmas and hello to all those #BackToWork today!

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first direct

@firstdirect

8 years

Sometimes you just need to get away #luxurytravel #lido #vaycay #realkids

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first direct

@firstdirect

7 years

#MeetOurPeople as they answer the first of our big questions which divide a nation. Which team are you on?

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first direct

@firstdirect

5 years

We're supporting Leeds Pride for the fourth year running this Sunday. Come down and celebrate diversity, inclusion and love with us! Look out for our Snapchat filter too, and make sure to tag us in all your pics! #LiveInFullColour #LeedsPride #LoveWins

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first direct

@firstdirect

9 years

@georgiefacing Congrats on your new home! Needless to say, we're pretty excited for you. http://t.co/tcviNFzNrl

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first direct

@firstdirect

3 years

32. Thirty Two. How did that happen? The good news is we’re as committed to outstanding customer service as we were in 1989. Just don’t ask us to do the splits.

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first direct

@firstdirect

6 years

Have you paid your Self-Assessment Tax Return yet? See below for our simple 6-step guide to help you get it sorted before 31 January.

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first direct

@firstdirect

4 years

Tonight we are partnering up with the first direct arena to show our appreciation for our wonderful NHS staff and all the key workers by lighting the building up in blue to say thank you for all you are doing.

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first direct

@firstdirect

6 years

Bethany's big grin always brightens our day at HQ, even with her Jigsaw costume on… 👻 #HappyHalloween 🎃

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first direct

@firstdirect

7 years

We’re up for a Moneywise award. Think we ought to win? Aw, shucks. Let it show – vote for us.

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first direct

@firstdirect

6 years

So chuffed to scoop this gong at the #MFCAwards . Only possible because of our incredible customers and amazing staff. *Starts to well up*

Moneyfacts Group Awards Team

@FinanceAwards

6 years

Online Banking Provider of the Year goes to first direct! #MFCAwards

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first direct

@firstdirect

5 years

Still going. Only 12 hours left. Luckily, Mark has some friendly spotters by his side helping him with your queries. (And plenty of tea and biscuits.) Come on Mark, you’re halfway there!

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first direct

@firstdirect

5 years

Leeds, we came, we saw, we conquered and what a ball we had at Pride yesterday. We’re beyond proud to live in a nation that always puts love first #LiveInFullColour #LeedsPride #LoveWins

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first direct

@firstdirect

7 years

Be fraud aware. We've seen an increase in fraudulent text messages.

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first direct

@firstdirect

6 years

Just so you know – we’ve been busy doing a bit of planned maintenance to our systems to allow us to make faster improvements to our services in the future. Everything’s back up and running as normal again now. Thanks for holding on there.

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first direct

@firstdirect

8 years

We’ve topped the @MoneySavingExp service poll for the 6th year on the trot. Thanks to our customers and our team, you’re all fantabulous.

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first direct

@firstdirect

4 years

first direct is #workingfromhome , keeping your money and our people as safe as ever. We might be wearing slippers, but it’s very much business as usual. Security is our #1 priority, and we’ve got all the tech and training we need to support you – 24 hours a day, 7 days a week.

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first direct

@firstdirect

5 years

Thanks to your votes we’ve scooped 3 @MoneyfactsGrp Consumer Awards this year! You guys are the best.

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first direct

@firstdirect

4 years

Cheques aren't a thing of the past just yet - we know lots of you still use them. We're working hard to launch our cheque imaging service soon - look out for updates on this over the next few weeks. If you do need to pay in a cheque before then, there's a few ways you can do it.

find out more

firstdirect.com

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first direct

@firstdirect

4 years

We're aware some customers are having problems using Online & Mobile Banking. We're really sorry and are working hard to fix this. Please check back here for the latest updates.

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first direct

@firstdirect

8 years

Breakfast in bed? Show us your #realkids moments for the chance to win a prize. #VIP #luxuryliving . T&C's:

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first direct

@firstdirect

4 years

Working with @HSBC_UK @LloydsBank @AskNationwide @HalifaxBank @santanderuk @BarclaysUK @TescoBankNews @AIBIreland @MandSBank @NatWest_Help @CapitalOneUK @Metro_Bank @BankofScotland @CooperativeBank @bankofireland @Yorkshire_BS @skiptonbs @UlsterBank @TSB and @RBS we're...

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first direct

@firstdirect

9 years

Bet you're glad you dressed up now @Stormzy1 ! If you need somewhere to stash your MOBO, our mantel is free #FDsHouse

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first direct

@firstdirect

7 years

That perfect flat comes with a perfectly baffling rental contract. Study up before signing on the dotted line.

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first direct

@firstdirect

4 years

We loved some of the lockdown lingo you sent us, and one of these we've added straight to our dictionary. We’ve been open 24/7 for the last 11,195 days, even on bank holidays. So from the team here at fd, Happy Bank Holiday Blursday!

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first direct

@firstdirect

7 years

If you see these handsome beasts, grab a photo (safely!) and @ us. We’re proud to keep the Northern Ballet moving.

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first direct

@firstdirect

3 years

Today is international day against Homophobia, Biphobia and Transphobia. To show our support, we're lighting up the fd arena in rainbow colours. Let's all show our support to promote a world of respect and freedom: no-one should be discriminated against because of who they are.

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first direct

@firstdirect

7 years

Be fraud aware. We've seen an increase in fraudulent text messages.

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first direct

@firstdirect

4 years

Know someone who’s going back to work tomorrow? They might be feeling mixed emotions, so make sure you wish them good luck!

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first direct

@firstdirect

7 years

Stay on top of bills to keep your credit score intact. Future you will thank you for it.

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first direct

@firstdirect

7 years

You can now send money online to over 160 countries worldwide with no payment charges from us. Nada. Nichts. Rien!

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first direct

@firstdirect

7 years

Want to avoid future mortgage problems? Be wary of your ex's debts.

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first direct

@firstdirect

7 years

You can now send money online to over 160 countries worldwide with no payment charges from us. Nada. Nichts. Rien!

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first direct

@firstdirect

6 years

It’s #EuropesStrongestMan tomorrow @fdarena . Here’s Eddie Hall paying us a visit the other day. Don’t tell anyone but Gill in our Call Centre beat him in an arm-wrestle #awkward

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first direct

@firstdirect

4 years

To show our support this Mental Health Awareness week, we’re teaming up with @fdarena and lighting the building up green. We understand that money can be a great source of anxiety, especially right now. Remember, if you ever need to talk, we’re here 24/7. #MHAW20 #bekind

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first direct

@firstdirect

3 years

This is it. Our very own *mic drop* moment. Thanks @forbes !

find out more

forbes.com

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first direct

@firstdirect

6 years

So pleased to have been nominated for the #WhichAwards2018 Bank of the Year. Thanks very much @WhichUK . You’ve made this bank’s day!

Which?

@WhichUK

6 years

Who is your money on for the #WhichAwards2018 Bank of the year? @firstdirect @AskNationwide @CoventryBS Find the hidden letter in each of the 9 nominee announcement videos and solve the anagram for the chance to win a Which? membership.

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first direct

@firstdirect

4 years

As proud partner of Leeds Pride, we believe that we all have the power to make progress and make a difference. The parade may be cancelled this year, but we can still celebrate at home and spread the message of #EverydayPride . Understanding, love and acceptance for all, 24/7.

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first direct

@firstdirect

6 years

@SeanWensley Hi Sean, thanks for raising this very important issue with us. Our team are looking to get these adverts removed and we will no longer feature flat-faced dogs in our marketing going forward.

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first direct

@firstdirect

4 years

We will be refunding daily overdraft charges incurred as a result of customers not being able to access online and mobile banking yesterday. There's no need to contact us, we'll make the refund for you.

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first direct

@firstdirect

7 years

Check your pockets. Shops won't accept old £1 coins past 12am on 16th Oct. After that, only banks will take them.

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first direct

@firstdirect

7 years

Thanks to everyone who voted for us. If the Best British Customers Awards were a thing, ours would definitely win.

British Bank Awards

@BritBankAwards

7 years

🏆 And finally...they've done it again, you voted @firstdirect as your "Best British Bank" for an incredible 3rd year in a row!!!

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first direct

@firstdirect

3 years

Can you believe we’ve been in lockdown over 300 days? In-between helping customers, many of us have also been balancing home-schooling and life in lockdown. That’s why we want to say a huge thank you: the kindness you are showing us right now is really making a huge difference.

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first direct

@firstdirect

2 years

On International Day of Persons with Disabilities, we're excited to be working with @mencap_charity to support the Gig Buddies project in Bradford - because people with learning disabilities deserve the right to enjoy a great night out at places like the @fdArena . #IDPWD2021

Mencap support Gig Buddies

mencap.org.uk

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first direct

@firstdirect

9 years

. @stephodgson Remember this tweet? We felt like we could do better than just a reply.

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first direct

@firstdirect

8 years

#finedining everyday? Show us your best #realkids moments for the chance to win a #fabulux prize.

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first direct

@firstdirect

3 years

What better time for a new look (and a new logo) than a new year? This is just the first of some exciting changes to the way we do things, which is all part of our plans to bring you the best possible banking experience, in 2021 and beyond.

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first direct

@firstdirect

4 years

We know things are uncertain and you may be worried, but we wanted to say a huge thank you: we know it’s not easy and your patience and understanding means a lot to us and our teams. Your kind words, and a lot of coffee, are really keeping us going at the moment.