At our recent global CKO we asked Martin Cross about staying ahead of evolving customer expectations and providing long-term value. He emphasises that Connect’s commitment to a client-centric approach is what sets us apart as an industry leader and disruptor. #WeConnectTech

As part of our ongoing and robust security initiatives, we have maintained our Cyber Essentials Plus certification.  This is yet another milestone in our commitment to maintaining the highest standards of cybersecurity. #WeConnectTech

At Connect, we measure success the same way our clients do, through strategic outcomes. One of the many sectors that Connect has seen significant success in is the utilities sector, an industry where rapid response and empowered agents are critical. #WeConnectTech

Connect knowledge automation, powered by @OneReach, doesn’t rely on the customer asking the right question to resolve a query. It responds by #natively understanding #customerintent for seamless, intuitive interactions. #OneReach #Connect360Optimisation #WeConnectTech

Our experience within a wide range of sectors allows us to understand the nuances of each sector. This has allowed us to provide tailored and relevant solutions to #contactcentres. In the retail industry, we’ve led several clients to improved #CX metrics. #WeConnectTech

With a deep understanding of our clients, we can tailor solutions for a vast portfolio of sectors. In the financial services sector, we’ve led solutions ensuring compliance while driving impressive outcomes, such as a 50% decrease in #AHT and a 48% #TCO saving. #WeConnectTech

Value isn’t one-size-fits-all. It’s personal, dynamic, and defined. In this blog, Laura Temple, Portfolio Director at Connect, explains that it’s not about ticking boxes but rather about understanding what matters to that business: https://t.co/Urj6dXFMLn #WeConnectTech

The #CXSuccessForum in #London was defined by collaboration, connection, and conversation. A huge thank you to everyone who joined us! @Genesys #Genesys #WeConnectTech

Yesterday, Connect was proud to co-host the ‘Future-proof your contact centre’ event at Salesforce Tower in London, in collaboration with @salesforce and our valued customer, JLR. #AIContactCentre #VoiceAI #CustomerExperience #Salesforce #JLR #WeConnectTech

Following a thorough evaluation, StepChange chose Connect to lead a CX transformation through the implementation of a @Genesys Cloud CCaaS solution. Discover more about @StepChange's CX journey: https://t.co/rMSXXCUqMN #StepChange #GenesysCloud #WeConnectTech

Join Connet and OneReach online, 25 June, for the #DirectorsClub #AIExpo. In 90 minutes, you’ll gain an overview of #AI innovations for #CX excellence. 5 world-class suppliers. 10-minute pitches. 5-minute Q&A sessions. Register: https://t.co/xCKnHwBl9h #WeConnectTech

#GenAI was predicted to be the leading trend for #contactcentres in 2025, but if your #AI isn’t being rolled out strategically and continuously optimised, it’s already falling behind. #Connet360 can help. Get in touch: https://t.co/vRBkYFogGK #TrendWatch #WeConnectTech

#AgenticAI has the potential to enhance #customerrelationships and streamline operations. However, success depends on more than implementation. Our integrated #Connect360 services are designed to maximise #ROI and drive value. Get in touch: https://t.co/vRBkYFogGK #WeConnectTech

Connect has concluded the acquisition of Elerian AI.  Our ability to support our client’s in reimagining their CX, optimising workflows, and scaling with automation is now even greater. Read more in the press release: https://t.co/weJKAeXukA #Elerian #WeConnectTech

Join Connect for an executive roundtable, where C-suite leaders will come together to explore what it really takes to unlock AI’s potential in the customer experience space. Register for CPT, JHB or DBN: https://t.co/kNse1o9DhY #Roundtable #CX #AI #WeConnectTech

In our latest blog, Jack Godfrey, Sales Director at Connect explains why #contactcentre stakeholders need to think beyond front-end bots and agent-assist tools. #AI isn’t just a feature, it’s an enterprise-wide opportunity. Read now: https://t.co/wGImtYsBa3 #WeConnectTech

#AgenticAI has the power to autonomously manage complex tasks, enhance #CX, and reduce costs, but it isn’t as simple as flipping a switch. Our #Connect360 approach blends strategy with technology to help gain maximum #ROI. Read more: https://t.co/ekuQM2UPB1 #WeConnectTech

In today’s digital-first world, exceptional #customerservice depends on intelligent, scalable solutions. Greg Jarvis, Head of Customer Success at Connect SA, outlines AI-driven tools that are reshaping customer service: https://t.co/n65FMfcxsh #AI #WeConnectTech

Faced with growing demand, @StepChange partnered with Connect to reimagine its contact centre using the power of @Genesys Cloud. Discover how Connect helped StepChange lay the foundation for a digitally enabled future: https://t.co/rMSXXCUqMN #StepChange #Genesys #WeConnectTech