❗ You have legal rights if the disability aid you bought is: ➡️ broken or damaged ➡️ unusable ➡️ not what was advertised ➡️ doesn’t match the seller’s description This is true even if it’s bespoke / made to your measurements #ShopAware⤵️ https://t.co/VEn3ctKfBY

🦽 It’s Consumer Awareness week and we're helping you #ShopAware for disability aids. Whether for yourself or a loved one, we have advice on finding trustworthy sellers and your rights if you run into issues. Read more on our blog ⤵️ https://t.co/VEn3ctKfBY

❗ You normally have up to 14 days after receiving your disability aid to change your mind and get a full refund. If it was made to your measurement / bespoke, you only have the right to return if the item is faulty. Stay #ShopAware⤵️ https://t.co/VEn3ctKfBY

RT @NorfolkCCTS: Stay #ShopAware this Christmas when shopping online. - Read reviews, T&C's and search for retailer's details on @CompaniesHouse website - Pay by credit card to get payment protection - Beware of newly published sites offering big discounts

RT @NorfolkCCTS: Be #ShopAware when shopping online: - Beware of big discounts - look for T&Cs and contact details (if there are none it's worrying) - pay by credit or debit card for payment protection - stay on official site (but check it is the official one

You normally have up to 14 days after receiving a disability aid to change your mind and get a full refund. If it was made to your measurement / bespoke, you only have the right to return if the item is faulty. Stay #ShopAware⤵️ https://t.co/7mjcIa1hsn

❗ Before you buy a disability aid such as a mobility vehicle or vision aid you should check: ➡️ Can you rent it before buying? ➡️ Are there any grants available ? ➡️ Is VAT relief available? ➡️ What are the return policies? Stay #ShopAware ⤵️ https://t.co/VEn3ctKfBY

❗ If a disability aid is faulty, you have rights even if it’s bespoke / made to your measurement. If you’ve incurred extra expenses because the product isn’t working, you might be entitled to additional reimbursement. Stay #ShopAware⤵️ https://t.co/VEn3ctKfBY

Faulty disability aid? If it's faulty, you've got rights even if it’s special and made to measure. Plus, if you've incurred extra expenses, you might be able to reclaim them. Be #ShopAware - https://t.co/4SvFo0VPMG

Buying a used car? Before handing over any money, be sure to check the car's details with the DVLA, and it's MOT and history, which you can do free online: https://t.co/8HRc25iRtP #ShopAware

When researching a used car trader, make sure they’re trustworthy. ❗ Check they belong to the alternative dispute resolution (ADR) scheme. They offer a free way to solve your problem without going to court in the future. More here ⤵️ https://t.co/zJo2OcV6M9 #ShopAware

☎️ Be careful of cold calls about disability aids. Scammers may pretend to be from the NHS to arrange home visits. If you're worried about cold calling, there are things you can do. #ShopAware and stay safe from scammers ⤵️ https://t.co/VEn3ctKfBY

Please share information about disability aids scams to help relatives & friends recognise & avoid them We have 2 PDFs which can be downloaded/printed: 🟣Q&A (for families/agencies): https://t.co/hkaidBhKcM 🟣ScamShare PDF (for individuals): https://t.co/ILQWP1gCbA #ShopAware

🔎 Buying a disability aid? #ShopAware and find a trustworthy seller. Start with trusted sources such as: ✔️ Your local council ✔️ Charities ✔️ Accredited organisations Our advice can help ⤵️ https://t.co/VEn3ctKfBY

Making the right checks before buying a used car helps you stay #ShopAware: ➡️ Check the car’s details with the DVLA ➡️ Look into the car’s MOT and history ➡️ Inspect the car and take a test drive Find out more ⤵️ https://t.co/CR1XVxCpst

❔ What is a disability aid? This might be: ➡️ A mobility vehicle ➡️ A stairlift ➡️ Bath aids ➡️ Hearing and vision ads We can help you stay #ShopAware when buying ⤵️ https://t.co/VEn3ctKfBY

👀 Stay alert if buying a used car from an individual seller, for example through an online marketplace. Use their online took to help you stay #ShopAware ⤵️ https://t.co/gJecVzB86N

When buying a used car, you must get the original and not photocopies of: - log book (the V5C registration certificate) - valid MOT test document Be #ShopAware and never buy a car without them! If buying from an individual, do a Google reverse image search to check the photo.

There are advantages to buying a used car from a trader instead of an individual seller: ✔️ A car has likely undergone thorough checks prior to going on sale ✔️ Traders often give the option to buy an extended warranty policy Stay #ShopAware ⤵️ https://t.co/SgXq0zxWVm