Police Contact Centre - Derbyshire
@DerPolContact
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This is the X account for Derbyshire Constabulary's Contact Centre. Please send us a DM to report a non-emergency or an enquiry. Call 999 in an emergency.
Ripley, England
Joined May 2018
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Many of you will remember PD Axle who was injured whilst on duty a few weeks ago; he's making a wonderful recovery, and he came to visit me at work in the Control Room tonight!
#PoliceDogs
#FurryColleagues
#PDAxle
🐶👮♀️
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This is 4 year old Oscar who today drew a 'stay safe' rainbow and asked his Mummy if he could send it to a Police Officer to keep them safe. So I thought we'd go one step further and send it to all the officers across the country! Thankyou Oscar
#BeMoreOscar
#MiniHeroInTheMaking
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If you have a spare two minutes, I highly recommend you download
@what3words
onto your phone. This is a vital tool in being able to identify your exact location if you do not know where you are especially in a emergency situation.
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Matlock SNT hop, skip and jumping whilst on patrol yesterday! Ted Bailey-Bowler (5) with a little help from Mum used his chalks to make some fun for anyone going past and we love it! In these difficult times it is important to share things that make others smile!
#thankyou
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This morning, a rather jubilant supervisor reported for duty
in the control room.
The main question is, should this be an arrestable offence?
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Because it's
#Christmas
we've all decided to wear
#ChristmasJumpers
and
#ChristmasPyjamas
to take a little bit of the sting out of being at work today in your
#PoliceControlRoom
. Here to keep you safe all day!
#HereForYou
#Police
#EmergencyServices
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999 call received to ask how long people can go out on a walk for. This is NOT what a life and death emergency line is for. Please, use your common sense and refer to the government website. That was NOT an emergency.
#ThinkBeforeYouDial
#Police
#StayHomeSaveLives
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If you're driving on a motorway or dual carriageway, remember one of the golden rules: 'Keep left unless overtaking'. If you don't follow this, you'll cause congestion and may get a chat and a ticket to the magistrate from your friendly neighborhood police officers.
#RoadSafety
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This is the brand new Twitter account for
@DerbysPolice
's Contact Centre on which you can report non-emergency incidents via the message button. DM us with any incident if it is not an emergency. Always use 999 in an emergency.
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We've got some nice weather coming, don't let it draw you out unnecessarily. Please please support all your keyworkers and emergency workers and
#StayAtHome
Most of all Protect your families and communities. We are here to receive any reports of breaches
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Sybil, our Team Leader in the Control Room is celebrating a whopping 31 years with us! Here she is, modelling our Social Media desk. Thanks for your service, Sybil! (We don't think she looks old enough to have been here for 31 years, do you? 💁♀️)
#MeetTheTeam
#DedicatedStaff
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PD Zane and his handler Blaine lifted spirits in our control room today! We are always looking for better ways in which we can work together!
@DerbysDogPolice
🐶🚔👮♀️
#WorkingTogether
#OneTeam
#OpsSupport
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We've got another 12hr night shift ahead of us in the
#ControlRoom
... This is my chosen
#nightshift
snack, along with a large cup of tea! Do we have any shift workers following us? What's your favourite snack to get you through the night?
#ScoobySnacks
#Police
#EmergencyService
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#DidYouKnow
- if you dial 999 by accident, the best thing to do is stay on the line and tell the operator it was a mistake. DON'T panic and hang up before you speak to us, you won't get into trouble. We just need to make sure you're safe.
#Police
#Facts
#Emergency
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COVID-19 doesn't discriminate. We are all human and it can effect Police, Fire and Ambulance/NHS staff alike. This is why it's so important for you to stay at home, so that we can continue doing our jobs to protect you.
#StayHomeSaveLives
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Remember everyone; 999 is NOT the place to report that you're unable to get a gram of cocaine! Our call takers can actually spell as well, so wasn't necessary for you to spell out the word cocaine, she knew exactly what you meant!
#FacePalm
#NotThePlace
#DefinitelyNot999
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The A57 is *STILL CLOSED*. Motorists are ignoring the big flashing red "road closed" signs, and getting stuck in the snow. Police have not got the resources to keep coming and bailing motorists out who are ignoring these signs. The road is closed for a reason.
**Traffic update** The A57 is CLOSED until further notice due to adverse weather conditions (severe snow and fog). Please find alternative routes, several vehicles have been abandoned and it's very dangerous.
#TrafficUpdate
#RoadClosure
#Police
#WinterIsHere
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Here's a selection of our Christmas Jumper Day crew in the
@DerbysPolice
Control Room today! The turn out was fab but we could only borrow a small group of staff for a photo, the rest are busy taking 999 calls & dispatching officers to keep you safe!
#OneTeam
#ChristmasJumperDay
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#GoodNews
- Lots of you contacted us about the stolen sheep from Ladybower Reservoir earlier. We are pleased to report that the sheep has been found, and reunited with the owner. Thank you to everyone who helped us to locate our wooly friend!
#RuralPolicing
#OneTeam
🐏
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Call tonight from a male saying he and his family had got food poisoning from a pizza and he wanted to let us know... No, we aren't joking. 🤦♀️
#ActualPolice
#NotPizzaPolice
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We have a new visitor to the Police Contact Centre one you wouldn't expect to see during daylight hours 🙂
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After a very busy 4 shifts, group 3 is now signing off for a well earned rest! Thank you to everyone who is keeping to govt guidelines and staying indoors and thanks to our amazing cops for keeping us safe :) Have a lovely Easter Sunday and we will be back with you next week! 💙
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Bank holiday weekend is upon us and good weather is expected.
To the people who are staying at home, thank you.
To the people who are thinking of going out, don't. We need a national effort to beat this.
Stay home. Protect the NHS. Save Lives.
#StayHomeSaveLives
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#LikeFatherLikeDaughter
two generations of the Clarke family serving Derbyshire Constabulary 👨👧😀
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It's the end of a busy night, and PD Jessie meets tonight's Force Incident Manager for a well earned biscuit
@DerbysDogPolice
🐶🍪
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This video really puts using your mobile whilst driving into perspective. Put your phone on silent when driving or in a bag so you won't be tempted.
#2SecondGlance
#FatalFour
📱Take a moment to watch this impacting video, it puts into perspective the real danger of using your mobile whilst driving, even if it’s just a glance!
#2SecondGlance
#ItCanWait
#iPhone
#Samsung
#Android
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Yesterday marked 1 year since this account was set up. People from here in the Force Operations Room and staff from
@DerbysPolice
social media team worked hard to make a service which would make contacting the Police easier. Thank you all for your continued support!
#Innovation
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Here's some of our
#UnsungHeroes
on duty in our Control Room in
#Derbyshire
today. Celebrating
#InternationalControlRoomWeek
.
#999WhatsYourEmergency
#HeroesinHeadsets
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Somebody has just called Police to say they went to a shop today, bought something that was £8 but the shop charged them £13... This person did not query it with the shop at the time, or contact them afterwards. This should be queried with the shop staff.
#NotForPolice
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So here in the control room we are just tucking into this little lot ! Not sure we have enough though 🍕🧁🍪🧀
#festivefood
#MerryChristmas
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* NEWS * We don't give people lifts for free. Several 999 calls received from a male tonight, making false reports. Ultimately, he was not very happy that he had got to walk home from his night out... And informed us that he pays our wages 👍
#WastingPoliceTime
#DontBeThatGuy
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Thank you for all your lovely messages about PD Axle! We will keep you updated as much as we can 🐶🙂
#PDAxle
#GetWellSoon
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If you're on a date or out partying tonight and need to get help discreetly, go the the bar and ask for 'Angela' The staff will arrange for a taxi or get you some help, whilst acting as discreetly as possible. For more information visit:
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We are asking people to be vigilant this evening after reports of a suspicious phone call from an unknown male claiming to be a Police Officer. This happened in the Mickleover area. We would urge you to call us on 101 if you receive a similar call. Thank you - DerPol
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#SaturdayNight
- 999 call from a male saying he'd gone for a "chat" with someone in a cupboard in a nightclub. They'd been locked in. Now the club was shut and he was stuck... Then stopped answering our calls, so he either no longer needs us or is now in Narnia.
#PoliceEmergency
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At this rather strange time, help us to help you by doing the following:
• Only ring 999 in a life or death emergency, or where there is a crime in progress.
• Contact us on here or Facebook for non-emergencies.
• Be kind to our officers and staff. We're here to help.
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Today we bid farewell to our Ben who is leaving us to become a PCSO, good luck Ben! 👮♂️🚓👋
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Santa and one of his elves have found time in their busy evening to come and visit us in our contact centre. From all of us here in our contact centre we want to wish everyone a safe and happy Christmas! 🎄🎅
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A man has just called 999 to tell us he ordered a pizza & there was a hair in it. They wouldn't refund him, so he thought this was appropriate use of a life & death emergency line. You have people like this to thank if you can't get through to us in a genuine emergency.
#Stupid
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We've had a rather cheeky unexpected visitor to the Control Room today... I certainly wasn't expecting to spot this four-legged little fella in the foyer when I came back from my break! 😺🐾
#ControlRoomCat
#Police
#CatsOfTwitter
#PurrPatrol
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The tree is up in CMARC-our Force Control Room. So it must be Christmas then. Oh, and if you wondered, the tree was paid for by all the staff in the Control Room-not the tax payer.
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We've just been sent this lovely photo of Blake who is celebrating his 5th Birthday today! He wants to be a police officer when he gets older! Wishing him a special Happy Birthday from all of us here in the Control Room! 🚔
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Our new Twitter account has been a huge success since it went live 1 week ago - we have helped over 200 people via direct message already! Thank you to the public of Derbyshire for engaging with us on social media 👮♂️👮♀️✉️
#ModernPolicing
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Would like to wish our followers a Merry Christmas, We are blessed and about to go on rest days after a tough two night shifts. Please be safe and sensible over the holiday period. Call 999 in a emergency and any non emergency , call 101 or send us a message. Regards Richard
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A52. Reports of a Swan on the carriageway. One of
@DerbyshireRPU
's finest turns up, and manages to get it back in the water. Still a while before the promotion to the 'Flying Squad'
#RoadSafety
#Team999
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#HappyChristmas
from Jasmine (and Leyla) in our festive attire. Have a safe and happy Christmas, and please remember 999 is ONLY for emergencies - not for a free taxi home, like we've been asked for twice already!🤦♀️
#Police
#ChristmasDay2018
#ControlRoom
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We're sending our best wishes to
@BorisJohnson
. We ask that people stay home and avoid unnecessary journeys in order to protect our NHS and save lives. The virus doesn't discriminate. Protect your family and friends by following the rules.
#StayHomeSaveLives
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PD Jessi paid a visit to the Control Room today, putting smiles on a lot of faces!
#PoliceDog
#Police
#12HourShift
🐶
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Our furry friend has let himself in to see us again tonight! All snuggled up whilst we are hard at work!
#DerbyshirePolice
#PoliceEmergency
#Derbyshire
#CatsOfTheContactCentre
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Thank you to everyone that took the time to report the use of these to us in the Matlock area. Great work from our
@DerbyshireRPU
! 🚔
Matlock. Not something you see everyday. A pair of tuk tuks seized by Matlock officers. Operating as unlicenced taxis on a social, domestic and pleasure insurance policy. Uninsured death traps, please don't use them.
#Seized
#Traffic
#DontGiveATuk
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Our Chesterfield officers captured a glorious sunrise this morning after finding a high risk missing person in the Peak District
@CfieldResponse
#itsthelittlethings
#reasonstosmile
#peakdistrict
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A few people have messaged after seeing our Armed Response officers out and about today. Nothing to worry about, they're just showing their faces. Thanks to our Armed Response alongside all other officers for your continued hard work!
#OneTeam
#Police
#ArmedResponse
#Festive
We have received positive comments from the public during the first days of our foot patrols in Derby, Buxton and Chesterfield. Thanks to those who approach us an show support. A few negative comments made in passing. But we are immune to childish oink noises by stealth heroes.
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If you ever have to call 999, answering the Operator's questions doesn't delay the Police getting there. Please help us respond as effectively as possible by co-operating with the call handler.
#EmergencyServices
#CommonSense
#WorkingTogether
#Police
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Amazingly, these are some things we've had to say this week:
- Police don't deal with planning permission, or decide who is allowed to build a house somewhere
- You won't go to prison for telling a lie to somebody
- The Police can't make your ex-partner go out with you again.
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Please avoid the A57 Snake Pass and find an alternative route.
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@DerbyshireRPU
@DriveInsured
On a SUNDAY! How could you?! Did you tell him it's "really mean" having to be at work on a Sunday when everyone else is off enjoying themselves? 😉
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One of our Sergeants has come across this poorly little fella on the A623 whilst out on duty. We're not experts on owls (some could say we're "winging it") so he's been taken to an owl sanctuary to be cared for 🦉
#FeatheredFriends
#OwlBeSeeingYou
#Police
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This has been an extremely challenging four days, But we meet the demand, Thanks again for your patience and support. 30 minutes away from restdays before group one take the reign.
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We have received confirmation from the supreme court in London that scammers have copied their number, and are posing as HMRC, advising people there is a warrant out for their arrest; as usual, please do not engage with the scammers, this is a Hoax!
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Remember; even though its Christmas, WE'RE STILL HERE-we don't leave the office on the 24th, if you need us over the Chritmas period, our 999 lines, our 101 lines, and our social media presence will still be there for you.
#HereForYou
#ChristmasTime
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Group 3 getting into that Christmas feeling! Only a few more sleeps to go and now with Mad Friday out of the way there's even more reason to smile! We'll be keeping you safe until 7am and then rejoin you on Boxing Day for our last set of the year. Merry Christmas Derbyshire!
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We'd just like to say a massive
#ThankYou
to the children from our local schools who have donated these beautiful handmade tree decorations for our Control Room. We love them! Here are just a few, aren't they wonderful 😍
#Police
#HappyChristmas
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We received several 999 calls this afternoon about a lady who looked as if she was about to jump from a high bridge in
#Chesterfield
. Our officers have got her back to safety and she is OK. Thank you to all who contacted us.
#WorkingTogether
#HereForYou
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We always receive a lot of calls about fireworks on New Years Eve! 🎆 On New Years Eve, fireworks are allowed to be used until 1am!
If you are lighting fireworks, please do this safely. If you're intoxicated, it may not be a good idea to be the dedicated firework lighter!
#NYE
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Question 2- Your neighbour is playing loud music and keeping you awake. You've asked them to turn it down but they're still being noisy. Who can help?
Police
31
Council
182
Don't know
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Some of our control room staff celebrating our
#InternationalControlRoomWeek
! The control room is at the heart of every force and Derbyshire is no exception, receiving up to 2000 calls per day for service. Retweet and show your support for your
#UnsungHeroes
!
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#Unbelievable
101 call to
@DerbysPolice
this week... Maybe just don't take illegal drugs? Oh, and don't call us from your home phone to tell us stuff like this, because now we know who you are... 🤦♀️
#WellDone
#NotTheBrightest
#Police
#Drugs
#DontTakeDrugsAndDrive
#FatalFour
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We are currently taking large reports of a loud bang in the Ilkeston/Derby area. This is currently under investigation and if you have any information regarding this please dial 999 straight away!
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COVID-19 doesn't mean we've stopped focusing on the things that matter. We're still fighting crime, we're still helping people in their tough moments and we're still protecting vulnerable people. We keep working, so that you're safe.
#StayHomeSaveLives
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999 call received from a male reporting that his window was smashed two weeks ago... When our operator advised him this was not a life and death emergency and to call 101, he shouted "what's wrong with you" and refused to call the correct number.
#DontBeThatGuy
#NotFor999
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Jasmine with you this afternoon! To celebrate
#InternationalWomensDay
here are some of our lovely
#ControlRoom
ladies! We've come a long way since the first female Police Officer, Edith Smith, was granted her warrant card in 1915.
#BetterForChange
#Police
#GirlPower
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Good Morning Derbyshire. We hope you are all well and have a safe weekend and bank holiday :)
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Due to
#StormCiara
the national BT 999 service is receiving a high volume of calls right across the country. You know what to do, please only call 999 for an emergency situation and help all our emergency services working so hard today in tricky conditions 👮🚓🚨🚔
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It's our Michelle's big 4-0 today! Happy birthday, Michelle! She's brought lots of goodies in for us this morning. I'm sure there's a joke about cops and donuts in there somewhere 🤔
#HappyBirthday
#Cake
#Police
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Thank you to our
@DerbyshireRPU
for assisting with a broken down vehicle yesterday on the A38. Driver has messaged us to say thank you, that she couldn't thank them enough and to wish a merry Christmas!
#MerryChristmas
#HereForYou
#ItsWhatWeDo
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Great news! PD Axle is recovering well. Thanks again for all of your support and messages
#PDAxle
#GetWellSoon
🐶😀
@garyfallsover
@Footy_mum
@NPASBirmingham
@DerbyshireARU
At the time of your post we were cautious about what we could say. This was a very serious incident, that should not be forgotten. Now time has passed, we can tell you that Axle is recovering well.
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Burglary at a house in Sinfin, Derby this morning. Resulted in a pursuit by numerous Officers. Suspects rammed a police vehicle to try and get away - but with the support of the Police helicopter & Dog Unit, all 3 suspects detained. Excellent response from all involved.
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This morning we have received a lovely message of support from Dovedale Primary School. Our officers appreciate all the support
#thankyou
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Group 2 are getting into the Christmas spirit today!!!!
#MerryChristmas
#ChristmasJumperDay
#SaveTheChildren
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Report of a missing 4 year old today. Many officers mobilized, and two other Police forces assisting, found safe and well!
#Teamwork
#HereForYou
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To raise money for Macmillan Cancer Support, this morning we have a "cake" sale, all homemade and smell delicious... something sweet to keep us all working hard today!
#SupportCancerResearch
#Cake
🍰
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It's very wet outside so if you are driving please drive to the conditions.
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As I'm on the Digidesk tonight it's only fair to Tweet my mug too! I've been working in the control room for just over 2 and a half years. The best thing about the job is working with my Police family! Through the good and the bad, we always support each other.
#ControlRoomWeek
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We are aware of phone calls from people reporting to be from HMRC. In the phone call they will ask you to press a number or 'you will be arrested.' This is a scam. Please do not press any number. Hang up immediately. HMRC will never phone you and ask for details on the phone.
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Morning all! It's Jay with you until 1700hrs on what is a gorgeous Monday morning. Remember, stay at home no matter how nice it is outside. Stay home. Save lives. Protect the NHS and the emergency services. Stay safe!
#StayHomeSaveLives
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6
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No bike lock, no problem! Sgt Clarke showing us how to improvise 😁
#EndlessTalents
#SgtCycle
@ChesterfieldSNT
🚲
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@SgtK_GMP
You're almost as mean as us for seizing a vehicle on a SUNDAY! A Sunday, I tell you! "It's really mean to seize someone's car on a Sunday" - who knew.
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999 call received this morning from a very upset young lady who had woken up in a nightclub to discover she had been locked in.
Owner contacted and party-goer freed.
Enjoy your weekend, but please make sure yourself and all your friends return home also!
#EarlyMorningRelease
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Here’s PC Gore hard at work in the control room. PC Gore is one of a number of officers on our Incident Resolution Team (IRT). IRT deal with jobs at source where possible, reducing the impact on our front line officers.
#OneTeam
#AskTheOfficers
#WorkingTogether
👮♂️📞💻
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One of the best bits about sharing our HQ with
@DerbyshireFRS
is that Dexter the fire dog has a kennel here! He LOVES a fuss, and will even pop out of his kennel in the rain if he knows there's chance of a head scratch or a tummy tickle.
#OneTeam
#ServiceDogs
#Police
#Fire
#Dogs
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@WMPolice
@StechfordWMP
This is amazing! The true spirit of engagement with your communities, well done WMP 👏
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Good Afternoon, with all this lovely weather it is nice to get out of the house to get some exercise. Can I remind you to not leave dogs in a hot car on a day like today. If you do need to "nip" somewhere make sure the dog has water and the window is open. 🐕🚗❌❌
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** NOTICE ** our 101 lines are extremely busy today - we currently have 30 calls waiting. Wait time is around 30 mins to get through right now. If your enquiry is non-urgent you can DM us here, on Facebook, or contact us through our website. Thank you for being patient with us.
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General advice re driving conditions in and around the Goyt Valley area of Derbyshire. Vehicles are already stuck in the snow and more snow is expected this afternoon. Avoid the area. Thank you....Mick. CMaRC Officer
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