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Balto

@balto_ai

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Following
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Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto.

St. Louis, MO
Joined July 2017
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@balto_ai
Balto
3 years
RT @STARTEKGlobal: When it comes to solving CX problems, people and processes produce outcomes while technology is the lever that scales ou….
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@balto_ai
Balto
3 years
Check out the latest episode of the “Reimagining The Contact Center” podcast! Blair Pleasant joins Marc Bernstein to discuss the convergence of contact center technologies and best practices for companies focusing on engagement. Click to listen. 🎧⇩
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@balto_ai
Balto
3 years
Why is 1-on-1 onboarding critical for contact centers? It sets your agents up for long-term success. ⭐️. Enhance your onboarding with these 4 best practices. ⇩. #contactcenter #callcenter #ai #onboarding #agentcoaching
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@balto_ai
Balto
3 years
RT @ForbesTechCncl: What changes can you make to improve the overall experience for agents? We’ve seen efforts across the board. Read more:….
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@balto_ai
Balto
3 years
How can agents use humor on calls? Take a note from Professor Alison Wood Brooks. ⇩
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@balto_ai
Balto
3 years
Balto COO and Founder, Chris Kontes, discusses the importance of agent empowerment for contact center success in his latest article on Forbes Technology Council. Click to read.
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@balto_ai
Balto
3 years
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@balto_ai
Balto
3 years
RT @ForbesTechCncl: Voice Will Still Reign Supreme In The Contact Center Of The Future Written by Christopher Ko….
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@balto_ai
Balto
3 years
Join Myra Golden on November 16 to learn why customer calls get out of hand and 9 simple, actionable techniques to help your agents get and keep their call under control. Click below to save your spot. ⇣. #contactcenter #callcenter #CCaaS #balto
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@balto_ai
Balto
3 years
"At the end of the day, people want to be able to talk to a human." 📞. Balto COO and Co-Founder Chris Kontes explains why voice in the contact center is here to stay. Click to read.⇩ . #contactcenter #callcenter #ai #softphone #ccas #balto
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@balto_ai
Balto
3 years
⭐️The latest update to the Balto Real-Time Index is here! ⭐️. The Index is a tool we built to collate trends, insights, and in-depth analysis for contact centers sourced from over 150 million calls. Check it out now at the link below! ⇩. #balto #ai
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@balto_ai
Balto
3 years
The Conversation Excellence Lab surveyed 400+ contact center agents & managers to discover ways teams can optimize onboarding processes for a better agent experience. They will share their insights in our upcoming webinar. Click below to register. ⇩🗓
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@balto_ai
Balto
3 years
Are your agents checked out? . Download our free e-book to learn how to improve motivation and job satisfaction in the contact center. 💻↓. #balto #baltoai #ebook #agentexperience #agentperformance #contactcenter #callcenter #ccaas #agentengagement
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@balto_ai
Balto
3 years
RT @OCAVentures: The integration with Five9 allows customers to take advantage of Balto's new "single pane of glass" experience, which embe….
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@balto_ai
Balto
3 years
RT @CultivationCap: Congrats @balto_ai, @curate, and @PlayMCgg for being named among St. Louis' top #startups by @startupsxyz. https://t.co….
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@balto_ai
Balto
3 years
Going to @ICMI Contact Center Expo? Make sure to stop by Balto Booth 301! ⛳️. Join us on October 26 at 3:30 pm for a “Solution Spotlight” with Myra Golden, renowned call de-escalation expert, and Chris Kontes, COO of Balto. Click to learn more.⇣
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@balto_ai
Balto
3 years
RT @cx_scoop: .@balto_ai is now available on the @Five9 Marketplace .Five9 customers can now embed Balto's AI-powered call guidance into Fi….
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@balto_ai
Balto
3 years
Join us on October 18 at 2 pm CT for our upcoming eHealth webinar to learn how their team used Balto to coach 100+ agents through a transition to a remote workforce. ⏱. Improve your agent’s performance! Click to save your spot. ↓. #balto #ehealth #ai
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@balto_ai
Balto
3 years
Check out our newest case study to learn how Gonzaba Medical Group uses Balto to tackle its challenge of improving efficiency and cohesiveness in a patient-centric contact center. #balto #gonzaba #callcenter #contactcenter #ai #ccaas #agentperformance #qa
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@balto_ai
Balto
3 years
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