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Succession planning for smaller accounting firms SHOULD be a thing but data from Scaling New Heights and @joewoodard's experience tell us otherwise. #AskTSOE @ronaldbaker @edkless

The predictive power of Private Equity is a real thing. @joewoodard shared his thoughts with us on a recent episode of The Soul of Enterprise. #AskTSOE @ronaldbaker @edkless

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"How do I know, without timesheets, which clients to fire?" @joewoodard heard @ronaldbaker answer this question in a simple yet profound way. #AskTSOE @edkless

Small accounting firms, this is an important message from @joewoodard. You have a sellable asset and this has not always been the case. #AskTSOE @ronaldbaker @edkless

Short version: If you were subscribed to The Soul of Enterprise using Apple Podcasts, you likely no longer are. Please resubscribe using this link - Long version: From January through March, our episodes of The Soul of Enterprise were not appearing.

“FedEx has always emphasized great customer service. But now that we offer a broad array of services beyond just express delivery, we are seeking to differentiate ourselves through an outstanding customer experience. […] We want to make sure that the customer has a great.

Before launching into the Canadian Football League, Fred Smith tried to bring an NFL expansion team—the “Memphis Hound Dogs”—to town in 1993. That didn’t work so Fred became principal owner of the Memphis Mad Dogs, part of the CFL’s U.S. expansion in 1995. #AskTSOE @ronaldbaker.

Fred Smith isn’t just the FedEx founder—he was also a part‑owner of the Washington Commanders (formerly Redskins). He bought in back in 2003 alongside other investors. #AskTSOE @ronaldbaker @edkless.

Even for professional services firms as well as FedEx, from Ed on the show today, “You’ve gotta build capacity before you build revenue.” #AskTSOE @ronaldbaker @edkless.

The sunset rule at FedEx, “The sun will not set on an unresolved customer or employee problem that is not dealt with in some way.” #AskTSOE @ronaldbaker @edkless.

Here are two great videos of the Memphis FedEx hub that Ron toured back in 2002. and also #AskTSOE @ronaldbaker @edkless.

Today I learned that Ron Baker took a personal tour of the FedEx operations facilities in Memphis in September, 2002. #AskTSOE @ronaldbaker @edkless.

The Hierarchy of Fours at FedEx:.👉 People.👉 Service.👉 Profit.👉 Investment. Fred Smith taught that if you care for your people first, they’ll deliver great service, which drives profit—allowing you to reinvest. #AskTSOE @ronaldbaker @edkless.

COSMOS (Customer Operations & Services Master Online System) launched in 1979 as FedEx’s internal hub—centrally managing people, packages, vehicles. This led to an “excuse-less culture” that allowed customers to eventually see the exact same information as FedEx customer.

At the height of the pandemic, FedEx moved over 1 billion masks, gloves, & test kits and became a key partner in Operation Warp Speed, delivering vaccines to every corner of the U.S. #AskTSOE @ronaldbaker @edkless.

FedEx Express operates the world’s largest cargo airline fleet—over 650 jets and counting—making it the biggest air-cargo fleet globally. #AskTSOE @ronaldbaker @edkless.

After nearly 50 years at the helm, Fred Smith retired as CEO of FedEx in June 2022. A legendary run that transformed global logistics. #AskTSOE @ronaldbaker @edkless.

By 1994, “Federal Express” felt too long for a company built on speed. The new name—FedEx—was meant to be sleek, memorable, and future‑ready. #AskTSOE @ronaldbaker @edkless.