Adulting is nothing more than ones ability to adapt to Plan B and C and D.....

At @EthosSupport, “People First. Always.” means caring for our team, our clients, and our community.

Lowest price for USA-made 100% organic cotton shorts @ATGUSAMade I hope these inspire someone out there to build closer to home, wherever that is.

Clients were kept updated and reassured their teams were safe and cared for even if delays occurred. I could not be prouder of the courage, care, and leadership shown in such a difficult moment.

Our people also looked outward. The onsite team launched a water bottle collection drive to help earthquake victims in Northern Cebu where supplies were scarce. “People First. Always” also means community first.

We also cared for our people beyond safety. Extra meals, wellness check ins, and group sessions were arranged by our Health and Wellness Coordinator. No one on our remote team was asked to work if they were impacted.

My 3rd album is out! "Thursday Night At Johnny's" is on Spotify, Apple Music, and other music platforms. One song, "Ukraine Peace Train Season" is my plea for peace in Ukraine, a country I have visited prior to the war several times and loved. I'm not taking any sides in this

While some headlines showed BPOs rushing staff back, we chose a different path. Our Senior Team Manager held off even after the first building clearance. Our Facilities Specialist only allowed a return after a second all clear. Our Workforce Manager reminded everyone they

When the earthquake hit Cebu this week, at @EthosSupport we lived our “People First. Always” commitment. 🧵

When half the plane boards in pre-boarding, is it really pre-boarding?

“Please DM us” = “We don’t want everyone seeing this.”

@AmericanAir Scratch that @AmericanAir, I just went to check in and the lady at the gate said she did her math wrong and I have to wait TWO MORE HOURS.

@AmericanAir—at what point did you stop being customer-focused? You used to be my obvious choice. Now you make loyalty feel like a punishment. Do better. #CustomerExperience #TravelNightmare

But in Seattle? I was told I can’t check my bag more than 4 hours before the next flight. So here I am, stuck in an unfamiliar airport for HOURS, because AA wouldn’t let me book my whole journey on one ticket in the first place.

Now today’s fiasco: Your system wouldn’t let me book 4 flight segments on 1 ticket. I had to split it into 2. Result? I had to get my bag in Seattle and recheck it for the next legs.

I gave up and thought: “At least I can use the membership on other oneworld partners like Alaska.” Wrong. You require a digital card you didn’t even provide. Your team didn’t even know how. So I’m out 75,000 miles I can’t use.

During that nightmare, I paid for what I thought was a one-day lounge pass. Instead, I was charged 75,000 miles for a year. Called customer service repeatedly. No one could fix it.

Earlier this year: Int'l flight delayed over a DOZEN times On and off planes for crew/mechanical issues Rebooked on a non–oneworld partner (so no miles) after paying thousands for my original AA ticket 12+ hours stuck in an int'l terminal.

People always ask why I don't switch airlines. Until now, my answer was simple: the miles. They've let me fly family on vacations. But honestly? That value is evaporating fast.

🧵 @AmericanAir I've been a loyal customer for 20+ years, Executive Platinum the last few. Staying loyal is getting harder and harder. Here's why.

"Perseverance is not a long race; it is many short races one after the other." - Walter Elliot #quotes #motivation #perseverence #keepon

🗣️ PSA: We all strive for #balance in some form but it's not going to 👀 look balanced every single day. Think of your life as a library.📚 It's a give and take, y'all. The next day or week, give to what you've taken from. Just don't give or take too much at once. #career #life