EthosSupport
@EthosSupport
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🎯 Flexible outsourcing + CX solutions for your business. 🙅 No minimums. 🇺🇸 + 🌎 Teams.
Austin, TX
Joined January 2022
We already knew Jennifer Coolidge was our spirit animal… that Discover Card commercial seals it
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Pop quiz: Which airline was voted #1 in customer satisfaction in 2023? Drumroll please... (1/7)
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Simple tactics = incredible results! Well said @digitalwilen.
🏆 Underrated CS tactic to make your customers happier (and drive more revenue): Offer your customers additional resources. This could be a relevant site page, usage tips article, size guide, etc. ~68% of brands offered additional resources during Black Friday last year.
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Happy Holidays from Ethos Support! NOTE: No gingerbread men were harmed in the making of this post.
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"Ignoring your customers is kind of like ignoring credit card debt. The problem just gets worse and worse, and you end up in a far worse position down the road."😱 We couldn't agree more @digitalwilen.
~30% of brands turned off live chat between Black Friday and Cyber Monday. Why? Could be they were short staffed. Or worried the crush of order volume would overwhelm CS. Or they realized their response times would be so long (we're talking days) it would frustrate customers
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Thank you for the kind words, Angelica Tenito! We appreciate you, and all of our talented employees. #BPO #customersupport #CS
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Using AI tools reduces the likelihood a CS agent will leave in the current month by 8.6%. This according to a 2023 report by @Calabrio . (they surveyed 400 CSMs from 10 countries, 6 industries, 4 age groups). Summary of the report here: https://t.co/vcGkZZ6s2g
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Ethos Support holiday party 2023 was a blast! We are so thankful for our UNBELIEVABLE agents. #customersupport #BPO #happyholidays
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Do the words "customer support minimums" make you want to scream? Yeah, us too. That's why we have a zero tolerance policy for minimum agent requirements. We'll build the perfect CS team no matter how big or small your needs are. Get started here 👉 https://t.co/7UAICUVE5j
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Our agents are trained to deliver both interpersonal and AI-centered customer service at the highest level (seriously). That's probably why we're one of the fastest growing BPOs in the world. Let's build your dream CS team → https://t.co/uvmoEgFQRZ
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That said, we're big believers that excellent person-to-person customer service will almost always give your business a competitive edge. Weaving in these effective new conversational AI tools is just one of the many nuances of the future of CS.
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We provide tech support for one of the premier conversational AI platforms that works with some of the biggest brands in the world. What they're doing to revolutionize customer support is AWESOME to witness up close.
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What's even crazier? All those accurate orders and prompt responses are resulting in the AI chat tool outperforming employees on phone order upsells. Pretty cool.
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Have you called in an order to Wingstop lately? If you have, there's a 10% chance you were greeted with a conversational AI chat tool that took your order. And it might sound kind of crazy, but customers are liking it.
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Happy Early Thanksgiving from all of us at Ethos Support . 🦃
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Drumroll, Please!🥁 Introducing Ethos Support's Latest Additions: 🌟 Mac Moreno - Operations Generalist 🌟 Oda Austria - Administrative Assistant 🌟 Fatima Clemente - Operations Generalist Let's welcome them aboard with enthusiasm!
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Are you texting with your customers yet? If you're not, you probably should be. 69% of businesses plan to increase investment in automated self-service by the end of 2025, according to CMP Research. Great article on the trend here:
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Black Friday is 2 weeks away... Which means there's still time to stand up your dream customer support team and save 70% in the process. We hire, train, onboard, and build out all workflow processes for you – no more worrying about ticket overflow. https://t.co/WTqf89QFzd
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