Zettle Support
@ZettleSupport
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Following
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Media
21
Statuses
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This account is not actively monitored. Please use our general contact channels to reach us. Thank you! Status page:
Stockholm, Sweden
Joined November 2011
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Last Seen Profiles
@galinash
Hi Galina, thank you for bringing this to our attention. We have escalated internally.
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@MindTheGap14
Hi Genevieve, thanks for bringing our attention to this. We can see that an internal escalation is already ongoing.
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We’re happy to report that we’re back up again. Thanks everyone for your patience!
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We continue to work on the ongoing issues we are experiencing. Please rest assured that this is our top priority and we are working urgently to reach a resolution as quickly as possible.
Please accept our apologies for the disruption. We will follow-up with more updates soon.
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Some users are experiencing problems with taking payments and/or generating a receipt. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
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We've resolved the problem for all users now. Thanks for your patience and apologies again for the disruption.
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Some users are experiencing problems taking payments. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
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We have recently made the decision to simplify and modernise our name to help people better understand the services we offer.
But even though our name is changing to Zettle by PayPal, we will continue to provide the products and services small business owners love. 💜
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FAQ Fridays: " I am a small business owner with limited time, how easy is this to set up?"
Answer: Here is a 1-minute video!
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🇬🇧 Announcement: We have located the issue users are experiencing when importing products, and are working on a fix as we speak. Apologies in advance.
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Are you an iZettle user in the UK? The processing of your payout from 07/12 was delayed due to a technical issue on our 3rd party banking partner’s side. We are working to ensure your funds are made available to you as quickly as possible.
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🇲🇽 Ya se resolvió el problema para todos los usuarios. Gracias por tu paciencia y de nuevo una disculpa por cualquier inconveniente.
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The issue regarding payments and receipt generation has been resolved. Please accept our apologies for the inconvenience and thank you for your patience.
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We've resolved the problem for all users now. Thanks for your patience and apologies again for the disruption.
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@icklebristol
Hey Jordan, please send an email to help.uk
@izettle
.com. Our Support Team will be sure to help you with this :)
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#status
We've resolved the problem for all users now. Thanks for your patience and apologies again for the disruption.
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We’re still experiencing some technical issues. We’re working on bringing everything back to normal as soon as possible!
#status
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@David_McWilliam
Hi David, our team are currently looking into this We apologise for the inconvenience of this and will send you updates once we have more information. Kind Regards, Zettle by PayPal
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@UFCtoDenmark
@Crafted_25
@ParcPantry
Hi Brian, everything is now are back to normal. Thank you for your patience!
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We've resolved the problem for all users now. Thanks for your patience and apologies again for the disruption.
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🇬🇧 Announcement: For customers experiencing the importing issues, we have now released a fix. Apologies for any inconvenience this has caused to your business.
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We can confirm that the delayed funds from the 7th will be available on your bank account tomorrow, the 10th of December. Thank you for your patience, and once again please accept our apologies for the inconvenience.
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Some users may experience an issue sending Payment Links via SMS. We’re working hard to resolve it ASAP.
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On the 9th of September 2023, payment success in GB dropped. Payments were impacted from around 2 p.m. We acted on this with the highest priority, and the issue was resolved. Payments were back to normal by 3 p.m Please accept our apologies for the inconvenience this has caused!
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Some users are experiencing problems logging in to and loading pages in the back-office. Our apps and payments are working as normal.
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@phoebepod
Hi Phoebe! If you know the email address, you can go into Receipts, then tap the payment. Then, tap the envelope icon to send :)
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The receipt issues in Sweden are solved. Thanks for your patience and apologies again for the disruption.
#status
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Some users are experiencing problems taking payments. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
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We’ve experienced some problems with our deposits yesterday, meaning some users are seeing the wrong amounts in their iZettle account. All effected users will be informed by email as soon as possible. We apologise for any inconvenience.
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The previous issues some merchants where experiencing with generating reports for todays sales are now solved. Apologies for the disruption and don't hesitate to get in touch with support for any outstanding questions.
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We’re happy to report that everything is back to normal. Thanks everyone for your patience!
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The issue accepting card payments no longer persists. We are deeming this incident as resolved.
Thank you for your patience.
Zettle by PayPal Team
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🇬🇧 Some users are experiencing a delay in receiving payouts. We are investigating the issue and expect deposits to reach affected users by tomorrow at the latest. We apologise for the inconvenience.
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@Crafted_25
@ParcPantry
Our whole team is working getting it fixed ASAP. As soon as we have an update we will tweet.
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UPDATE: the iZettle reader connection problem only seems to affect Android users. In the meanwhile we would advise you to reboot your iZettle reader and/or re-enable your Wifi connection.
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@emilydaviesyoga
No worries with iZettle and your customers can just stay relaxed while doing their yoga sessions :)
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@cmitchellmusic
Thank you for your kind words. Glad we managed to solve everything and hope you have a great weekend!
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We are aware that some users are unable to call into our support lines. We are investigating. More information to come.
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@veebop99
@iZettle
@jacobdegeer
@MasterCardNews
really sorry to hear that! Please contact us here or to help
@izettle
.com.
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@felfersdeluxe
Hi there! There are a lot of edges to polish in regards to the Android version but we will get there :)
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We are currently experiencing difficulties accepting card payments. This is a severe issue and all of us are working at the highest priority to resolve it as soon as possible.
Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates
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@DeltaLad1
@djsteveewonder
@DeltaMerseyside
Hey! Let us know if there’s anything we can do to help you get set up:)
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@PearlieJQueen
Hi! You can see what our users says here: and contact us if you have any questions!
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Some users are experiencing a delay within their Zettle reports. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
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The issues with taking Visa payments have been resolved. Thanks for your patience and apologies again for the disruption.
#status
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@riverheadcoffee
Some are experiencing problems taking payments. We're working hard to resolve it ASAP. We're sorry for the disruption.
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Some users are experiencing problems taking payments. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
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We’ve restored service for some of our users. We’re still hard at work & we’ll update you as soon as we’re completely back up.
#status
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Some users are experiencing problems taking payments. We're working hard right now to resolve it ASAP. We're sorry for the disruption.
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We’re happy to report that we’re back up again. Thanks everyone for your patience!
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We've resolved the Amex payments problem for all users now. Thanks for your patience and apologies again for the disruption.
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@brentwoodrich
Hi Rich, we´re sorry to hear about the issues you´ve been having. Please check your inbox for our DM.
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Disturbance update: Our merchants should be able to log in now, we are continuing to monitor the issue.
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We've resolved the problem for all users now. Thanks for your patience and apologies again for the disruption.
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@ShoreditchMob
@GiorgianaFoster
@iZettleUK
Thank you for your kind words :-) we’re here if you need anything!
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All users can again access . Thank you for your patience and apologies again for the disruption. Our apps and payments have remained unaffected.
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We've resolved the problem for all users now. Thanks for your patience and apologies again for the disruption.
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@kazarnowicz
Hello again, please note that this restriction only applies when they are the only items for sale (see paragraph 2.2), but..
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@MouseMateMike
Hi there! Some Star BT printers are compatible with our Android app:
http://t.co/5qk5aoEggY.
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@simoncox
@Joel_Hughes
Hi! Yes, check out our hompage
http://t.co/dnm56qQd5V
and se what our users says here: !
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@Pretty_Machine
Hello Jen! Yes, both can get £10 credit/each. Please DM us your registered email address and we’ll have a look :)
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@chief_coffee
Hi,
Please send us a message with your account email address so we can look into this for you.
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@ElusiveBrew
Thanks Dave! 😃 Any further issues, get in touch, we will be able to troubleshoot it for you. Have a great weekend.
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@JULJAFINLAND
Woho! Great. Good luck with the sales and contact us if you have any questions. Have a great day!
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@WelwynRoofbox
Hi! Some users had some technical difficulties but the issue was identified and fixed. Please DM us if you need further help!
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@thegiftoasis
Hi! No, we are working on a solution at the moment. We are confident that we can give you great news in the future. Thanks.
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@LBADM
@iZettleES
Puedes revisar los modelos de lectores de tarjetas en este link:
http://t.co/m3JtS9hBZx
:-)
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@susan_smith2405
Hi Susan,
We had an issue with the Backoffice navigation bar yesterday which has now been resolved. If you still can't see the navigation bar, please clear the cache and cookies on your browser.
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@sameday4u
Hi Steve, it's possible that your signal (even 4G) is not stable enough. Is YouTube working with 4G? Fell free to send us a DM!
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@khassineboy
Hi there, we're sorry to hear about this. Can you please DM us your registered email address?
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Due to some issues with Visa some users are experiencing problems taking payments with Visa. We are sorry for the disruption.
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@markkelly34b
This isn´t possible at the moment, a card reader and customer do need to present at the time. Any updates we´ll let you know!
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@TissingtonN
We are aware and working on it at highest priority. We will update you on Twitter as soon as we have further information:
We apologise for the disruption.
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@morganjewellery
Hi Anne! Please follow the instructions shown in this video and DM us if you need further help!
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@crosecleaning
Hi,
Thank you for your feedback. We are not currently looking at sending invoices via SMS, but we will of course take your ideas into consideration!
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@MTornellMusic
Welcome onboard! Good luck with the music and the sales, and contact us if you have any questions.
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@OxMchugh
Hi, this is probably due to bank holidays. Could you please send us a DM with your account information so we can look into this?
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@SamGroomPrints
Hi there! We're now following you. Please follow us so we can solve this via DM, thanks.
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@FolkHouseCafe
Hi there! Please try re-installing the iOS app and updating your iPad´s software. Let us know if it persists :)
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@Paraphyso
@iZettle
Hey! We’ve replied to your other post :)
@Paraphyso
Hi Jojo, we're sorry to hear about this, could you please DM us your registered email address?
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@CoffeesmithRob
@iZettleUK
Hi! Some users experienced technical difficulties but everything is working normally again! DM us if anything!
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We've resolved the Klarna In-Store problem for all users. Thanks for your patience and apologies again for the disruption.
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@minbastel
Hi Bastian,
This is the end of the serial number of your card reader. It is used when pairing the reader and app :)
Best regards,
iZettle
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