Customer Experience Magazine
@TheCXMagazine
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Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of customer experience.
London
Joined February 2011
The newest article by @CallMiner for CXM says #customers move fast but most #feedback systems don’t. Is that gap killing the #customerexperience?. Check it out on our website👇.
cxm.world
Customers move fast. Most feedback systems don’t. And that gap is killing the customer experience. Companies are investing heavily in platforms that promise better insights, but most still struggle...
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Happy Friday! . This week, we’ve explored everything from the hidden cost of poor accessibility and how conflict avoidance is quietly killing team dynamics, to #Sephora’s retail glow-up with #Lyft.
cxm.world
This week, we've explored everything from the hidden cost of poor accessibility and how conflict avoidance is quietly killing team dynamics, to Sephora’s retail glow-up with Lyft.
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Another week another #twicx!. This #friday we bring you a bit more news about the #genz workplace habbits, #tariffs hitting hard and whats' going on in #pharma. Check out the whole post here.👇.
cxm.world
This week, we’ve explored how Gen Z rethinks workplace communication, why beauty shoppers feel overwhelmed, and the pitfalls of poor personalisation.
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In #CX, survival isn’t about being the fastest—it’s about being the friendliest. Paul Holden, VP of EMEA Sales at #CallTower, shares why friendliness is the new competitive edge—and how #businesses can scale it using data and #AI.👇.
cxm.world
Much is made of the survival of the fittest in business, but when it comes to customer experience, friendliness is the key differentiator.
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Happy #FridayVibes !.And make sure you check out the latest #twicx. This week, we’ve explored a range of stories shaping consumer trust and travel. 👇.
cxm.world
This week, we’ve explored a range of stories shaping consumer trust and travel, from shifting expectations in summer travel to digital scepticism, and the evolving airport experience at JFK Terminal...
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🚨 Webinar alert! . Join Anastasia Vladychynska & Carlos Espinosa for Off the Record: The Real Story Behind CX. No fluff—just #realtalk on transformation fails, #tech hype & #CX truths. 📅 17 June | 5PM CEST. 👇 Register now!.
us02web.zoom.us
Join Anastasia Vladychynska and Carlos Espinosa for an unfiltered, off-the-record conversation on the realities of customer experience. They will dive into the real-life challenges behind customer...
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📱 #GenZ is over digital overload. A new #HarrisPoll report shows they want real brand experiences — think #popups, print, & #inperson wow. Tactile is trending. Why "The Return of Touch" matters for marketers👇.
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Whats up with #whatsapp? According to new research by retailers that integrate @WhatsApp into their #customerservice channels significantly outperform their peers. Check out the full story here👇.
cxm.world
According to new research by CM.com, retailers that integrate WhatsApp into their customer service channels outperform their peers, with a 58% higher average score in response speed and query...
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Reality Defender’s Ben Colman warns that #deepfake fraud is now measurable, escalating, and shockingly easy to produce. 🛡️ It's time to get serious about detection, protection, and staying one step ahead. Read the full story here 👇.
cxm.world
Deepfake technology has become a problem for every sector, and contact centres are no exception. Continue reading to find out more!
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#GoTo has rolled out more than 100 new enhancements to its flagship product, GoTo Connect. Designed with small and midsize businesses (SMBs) in mind, these updates aim to do so much more. 👇.
cxm.world
GoTo has rolled out new enhancements to streamline communication workflows for small and medium-sized businesses. Click to read more!
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The carefree era of #AIexperimentation is winding down. With stricter compliance rules on the way, #businesses face growing pressure to audit AI use and data accuracy. Check out the full story here 👇.
cxm.world
The fun, carefree days of AI experimentation are at an end, with swathes of compliance legislation inbound to control usage among employees.
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Hotel #loyaltyprograms are ballooning in size and still proving their worth even as the average member becomes more of a casual couch-surfer than a seasoned suitcase warrior. #hotel #travel #customerService . Check out the full story here👇.
cxm.world
According to data from CBRE, global hotel loyalty programme membership surged by 14.5%, reaching 675 million members in 2024.
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Today is a big day in #Dubai because of the Gulf Customer Experience Awards!. This is just a glimpse of the pre #ceremony event hosted by #CXM's Greg Willson, so stay tuned for more. #cxinsights #awardsinternational
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For more stories subscribe to our weekly newlsetter >
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For more stories subscribe to our weekly newlsetter >
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For more stories subscribe to our weekly newlsetter >
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For more stories subscribe to our weekly newlsetter >
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The latest @paytronix 2025 #LoyaltyReport has revealed a promising rise in loyalty check sizes across restaurants and convenience stores, but the #trend is far from universal. Check out the full story here 👇.
cxm.world
The latest Paytronix 2025 Loyalty Report has revealed a promising rise in loyalty check sizes across restaurants and convenience stores, but the trend is far from universal. While some brands are...
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