Stephen Brown
@Stephen24Brown
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Newcastle born, live in Manchester. Views my Own.
Manchester
Joined January 2017
@TUIUK š³Kiotari @TUIUK & @OntheBeachUK say is not safe to stay on our dates but @TUIUK insist get on flight. @TUIUK where do my family go, the street! @ABTAtravel @UK_CAA why is our family treated differently. @roryboland @CitizensAdvice #Greecewildfires
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At last!!! Needed that after so many chances. Great goal. #NEWMUN
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Even told to wait 72hrs to speak to a manager. All whilst still paying the bill & using our own built up data. @Ofcom
@CitizensAdvice any help would be welcomed as my requests are not being listened #CustomerExperience #CustomerService
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Without @skytv broadband for 9 days with expectation this will be another 7. In the meantime @SkyHelpTeam & @WeAreOpenreach find it acceptable to send a 4g box suitable for 1 person in a home of 4. Unwilling to offer more than 1.
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The saga has ended. Left with no choice, lose money or accept being moved & a small refund. Lessons to learn when booking. @TUIUK @OntheBeachUK @jreynoldsMP
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@OntheBeachUK & @TUIUK please treat everyone equally. We have legitimate right to a refund, please comply with TPR. @biztradegovuk @CitizensAdvice or @TheTNG can you help?
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Predictably, some online travel agents are messing customers about on refunds for Rhodes If you booked a package holiday, the provider may be able to send you to an alternate hotel (of the same quality) but if it changes the resort/destination you must be offered a refund
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Still waiting š°ļø @TUIUK @ABTAtravel
@Stephen24Brown @jreynoldsMP @BBCNews @ManchesterEven Hi Stephen, so we can look into this further can you please contact us privately with your booking details. Please note that we can only discuss bookings with the lead passenger due to GDPR. ^Bethan
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I have DM you.
@Stephen24Brown @jreynoldsMP @BBCNews @ManchesterEven Hi Stephen, so we can look into this further can you please contact us privately with your booking details. Please note that we can only discuss bookings with the lead passenger due to GDPR. ^Bethan
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@OntheBeachUK & @TUIUK follow the industry approach. Abide by TPR 12 (7) & provide customers with refunds. Moving doesnāt isnāt the same holiday. People made original choice for a reason. @ABTAtravel @roryboland @lisaminot @SimonCalder #rhodesfire
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Day 4: Finally, @OntheBeachUK acknowledging hotel & area isnāt safe. Still no direct āļø or offer of refund as other customers @TUIUK @easyJet & @jet2tweets 72 hrs to go & we still wait ā°@ABTAtravel @lisaminot @roryboland #rhodesfire
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3ļøā£ days of saying so & holiday now not possible @OntheBeachUK. Wheres flexibility offered of refund. Further evidence of @TUIUK lack in duty of care afforded to flight only customers travelling to S. Rhodes @ABTAtravel @roryboland
@lisaminot @TravelEdNigel
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@TUIUK continue to also not offer a refund on flight only, afforded to their customers going to same areas. The same areas @TUIUK deem as not safe. A response of ānot our problemā #Greecewildfires
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@ABTAtravel as your article on TP regulations 2018 section 12 (7) should @OntheBeachUK not provide a right to cancel & refund their customers due to extraordinary circumstances #rhodesfires
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After 1hr on phone & being cut off by @OntheBeachUK. Still no refund whilst other customers on same / later day have been given. @OntheBeachUK Acknowledge donāt expect us to travel. But still fail to act in best interests of customers. #rhodesfires
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Hi @TUIUK Iām going on a package holiday to Southern Rhodes so why donāt my family apply? How are we different? @ABTAtravel
@Stephen24Brown @ABTAtravel @jreynoldsMP @BBCNews Hi Stephen, this segment that you have highlighted is regarding the affected flights that have been cancelled up to and including the 28th of July. The 11th of August you keep highlighting is for customers who have booked package holidays with hotels in Southern Rhodes ^Megan
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Alongside @TUIUK declining to honour their own refund policy for flights only because we didnāt book the package through them. #rhodeswildfires #fairness
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Day 3: Example of opposites in refund & comms approach @jet2tweets & @easyJet prioritise their customers safety & welfare. Quick, clear & emphatic. @OntheBeachUK carry on regardless, silent, unemphatic & creating worry. @MENnewsdesk
#Greecefires
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