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Proton Support Profile
Proton Support

@ProtonSupport

Followers
34K
Following
5K
Media
47
Statuses
37K

We’re here to help and answer your questions about @protonmail @protonvpn @protondrive @proton_pass, & @protonwallet. 🗓️ Available weekdays from 8am-6pm CET.

Geneva, Switzerland
Joined July 2016
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@ProtonSupport
Proton Support
8 days
We are currently experiencing a partial outage affecting some of our users across some Proton services. We're working as fast as possible to fully restore services. We apologize for any inconvenience. Update: Services have been fully restored and no data has been lost. We're
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status.proton.me
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@ProtonSupport
Proton Support
2 months
UPDATE: We have now identified the root cause of the issue, and all users should now be able to reconnect. If you are still unable to reconnect, please log out, and then back in, once you've done so, everything should work as usual. For those of you interested in the details of
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@ProtonSupport
Proton Support
2 months
We’re aware of connection issues affecting some @ProtonVPN servers since ~05:00 UTC. Our engineers are working hard to resolve this as quickly as possible. Apologies for the disruption to your day, and thank you for your patience! 💚 Track progress:
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@ProtonSupport
Proton Support
10 months
Again, we want to apologize for today's downtime, which impacted all Proton services, with Mail & Calendar experiencing extended downtime. Our incident report is now on the status page for those of you who are interested in the root cause: https://t.co/AvRArYwio4
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@ProtonSupport
Proton Support
10 months
We have resolved all service outages, and the situation has been stable for some time. We have identified the root cause of the problem, implemented a fix, and are monitoring the results. We are sorry for any inconvenience this downtime may have caused you.
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@ProtonSupport
Proton Support
10 months
Proton VPN, Drive, and Pass are now operating normally as of 16.15 CET. We are still working on fixing the issue and restoring Mail & Calendar. Thank you for your patience.
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@ProtonSupport
Proton Support
10 months
We are currently experiencing a partial outage affecting some of our users across all Proton services. We apologize for any inconvenience this may have caused you. We're working as fast as possible to fully restore services. Updates on our status page:
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@ProtonSupport
Proton Support
11 months
The community team wasn't on call to share updates, since the team is small and resides on EU timezone. We're looking to hire a social media/community manager on US time zone asap, and if you know someone or are interested to join, please apply here: https://t.co/wK4VziMYU9 (2/2)
job-boards.eu.greenhouse.io
By applying at a position at Proton AG (“Proton”, “we”, “us”), you understand that your personal data is processed according to the following privacy policy and agree with it. This policy states (i)...
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@ProtonSupport
Proton Support
11 months
We want to apologize for the now resolved downtime that some Proton users recently experienced, and the delayed status update. No data has been lost, though some emails may be delayed. See the full incident report on our status page:
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@ProtonVPN
Proton VPN
1 year
We are aware of problems in #Brazil w/ downloading #ProtonVPN from the iOS App Store (also impacting other VPNs). The problem is not on our end, but is an app store issue. Could be a bug, or #Apple implementing a secret censorship order. Workaround and details here:
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@ProtonSupport
Proton Support
1 year
To ensure that your traffic passes through servers and networks that we physically own, use Secure Core:
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protonvpn.com
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@ProtonSupport
Proton Support
1 year
This issue is now resolved, let us know if you're still experiencing any issues.
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@ProtonSupport
Proton Support
1 year
We are currently experiencing technical difficulties affecting some of our Proton users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Updates will be shared at:
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@ProtonSupport
Proton Support
1 year
Please report the slow sync via the in-app 'Help' section and make sure to include the logs in your report, so we can look into this. (2/2)
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@ProtonSupport
Proton Support
1 year
This issue should now be resolved, thanks for your patience!
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@ProtonSupport
Proton Support
1 year
We're aware of intermittent network issues affecting some Proton Mail web users. Updates will be shared at:
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@ProtonSupport
Proton Support
1 year
Setting a recovery email is optional, and you can read about other recovery methods here: https://t.co/ihxDJdmuO7 More on this here:
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proton.me
Set methods to recover your account if you forget your Proton password.
@sethforprivacy
Seth For Privacy
2 years
Everyone hating on @ProtonPrivacy and saying to cancel subscriptions is missing the point entirely. This case actually proves how powerful Proton Mail is, not the opposite. Europol brought a court order to Proton, and the most Proton could provide was the user's recovery email
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@ProtonSupport
Proton Support
1 year
Setting a recovery email is optional, and you can read about other recovery methods here: https://t.co/ihxDJdmuO7 More on this here:
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proton.me
Set methods to recover your account if you forget your Proton password.
@sethforprivacy
Seth For Privacy
2 years
Everyone hating on @ProtonPrivacy and saying to cancel subscriptions is missing the point entirely. This case actually proves how powerful Proton Mail is, not the opposite. Europol brought a court order to Proton, and the most Proton could provide was the user's recovery email
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