Proton Support
@ProtonSupport
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We’re here to help and answer your questions about @protonmail @protonvpn @protondrive @proton_pass, & @protonwallet. 🗓️ Available weekdays from 8am-6pm CET.
Geneva, Switzerland
Joined July 2016
We are currently experiencing a partial outage affecting some of our users across some Proton services. We're working as fast as possible to fully restore services. We apologize for any inconvenience. Update: Services have been fully restored and no data has been lost. We're
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UPDATE: We have now identified the root cause of the issue, and all users should now be able to reconnect. If you are still unable to reconnect, please log out, and then back in, once you've done so, everything should work as usual. For those of you interested in the details of
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We’re aware of connection issues affecting some @ProtonVPN servers since ~05:00 UTC. Our engineers are working hard to resolve this as quickly as possible. Apologies for the disruption to your day, and thank you for your patience! 💚 Track progress:
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Again, we want to apologize for today's downtime, which impacted all Proton services, with Mail & Calendar experiencing extended downtime. Our incident report is now on the status page for those of you who are interested in the root cause: https://t.co/AvRArYwio4
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We have resolved all service outages, and the situation has been stable for some time. We have identified the root cause of the problem, implemented a fix, and are monitoring the results. We are sorry for any inconvenience this downtime may have caused you.
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Proton VPN, Drive, and Pass are now operating normally as of 16.15 CET. We are still working on fixing the issue and restoring Mail & Calendar. Thank you for your patience.
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We are currently experiencing a partial outage affecting some of our users across all Proton services. We apologize for any inconvenience this may have caused you. We're working as fast as possible to fully restore services. Updates on our status page:
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The community team wasn't on call to share updates, since the team is small and resides on EU timezone. We're looking to hire a social media/community manager on US time zone asap, and if you know someone or are interested to join, please apply here: https://t.co/wK4VziMYU9 (2/2)
job-boards.eu.greenhouse.io
By applying at a position at Proton AG (“Proton”, “we”, “us”), you understand that your personal data is processed according to the following privacy policy and agree with it. This policy states (i)...
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We want to apologize for the now resolved downtime that some Proton users recently experienced, and the delayed status update. No data has been lost, though some emails may be delayed. See the full incident report on our status page:
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We are aware of problems in #Brazil w/ downloading #ProtonVPN from the iOS App Store (also impacting other VPNs). The problem is not on our end, but is an app store issue. Could be a bug, or #Apple implementing a secret censorship order. Workaround and details here:
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For more on physical security, see:
protonvpn.com
We don’t just protect your data with encryption. Our servers are housed in high-security data centers to protect them from being tampered with.
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To ensure that your traffic passes through servers and networks that we physically own, use Secure Core:
protonvpn.com
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This issue is now resolved, let us know if you're still experiencing any issues.
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We are currently experiencing technical difficulties affecting some of our Proton users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Updates will be shared at:
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Please report the slow sync via the in-app 'Help' section and make sure to include the logs in your report, so we can look into this. (2/2)
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This issue should now be resolved, thanks for your patience!
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We're aware of intermittent network issues affecting some Proton Mail web users. Updates will be shared at:
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Setting a recovery email is optional, and you can read about other recovery methods here: https://t.co/ihxDJdmuO7 More on this here:
proton.me
Set methods to recover your account if you forget your Proton password.
Everyone hating on @ProtonPrivacy and saying to cancel subscriptions is missing the point entirely. This case actually proves how powerful Proton Mail is, not the opposite. Europol brought a court order to Proton, and the most Proton could provide was the user's recovery email
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Setting a recovery email is optional, and you can read about other recovery methods here: https://t.co/ihxDJdmuO7 More on this here:
proton.me
Set methods to recover your account if you forget your Proton password.
Everyone hating on @ProtonPrivacy and saying to cancel subscriptions is missing the point entirely. This case actually proves how powerful Proton Mail is, not the opposite. Europol brought a court order to Proton, and the most Proton could provide was the user's recovery email
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