Plusnet Help
@plusnethelp
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The Plusnet Help account has now closed! For help and support, please tweet or direct message @Plusnet
Sheffield
Joined July 2007
Apologies for the inconvenience, we were aware of issues impacting a small number of our customers earlier today. This should now be resolved and broadband service restored, if you are seeing any further issues please reboot your router in the first instance.
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It's important to stay connected and get the most out of your broadband. Check out our short guide with tips to improve your Wi-Fi: https://t.co/zCBSc5mjpt
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Following severe storms and flooding in Edinburgh last night, engineers are working to restore broadband to affected customers as soon as possible. We expect service to be restored later today. Phone and mobile services are not impacted. We’re sorry for any inconvenience.
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@alan0669 @K_Stand_Red Hi @K_Stand_Red Sorry to hear that. Please contact our Customer Options Team on 0800 013 2632. This department will be able to assist with cancellation or renewal of your contract. Unfortunately it is not possible to action this kind of request over Social Media platforms. -Piotr
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@KateSlaterPR @GillsSOS Hi Gill, I'm really sorry to hear that you have a complaint and I appreciate we've let you down in some way. Your message appears incomplete so to allow me to look into this further please provide your username by DM, with a brief description of the query. Thanks - Tahir
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@NorthallertonBN @avid_bookwyrm Hi Bev, sorry to hear you're having broadband issues. Can you run through our troubleshooting guides here, let us know how you get on: https://t.co/FvQr8hmQmh If the problem persists feel free to drop us your username over direct message so we can look into this. - Noor :)
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@JoelTaner @ShieldVoC Hi @ShieldVoC Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault ...
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@allyc375 @Mary_Tom11 Hi @Mary_Tom11 Sorry to hear about problems with your broadband. Can you please send us Direct Message with your username and let us know what is happening so we will be able to test your line? -Piotr
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‘My Account’ is a great place to keep track of your services online. Log in to view bills, update personal information and much more: https://t.co/3ixXbOKSLC
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Where you place your broadband router can affect your connection while you’re working from home. Find out where’s best for your router here: https://t.co/UtsSmiyodU
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We know people are relying on their landlines more than ever to stay connected to friends and family. See our guide on the most common phone issues and how to fix them here: https://t.co/jSqoz8iYB5
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We’re doing all we can to keep you connected. For more help, click here: https://t.co/sEHc0mN9WQ
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We’re doing all we can to help you during COVID-19, so it might take longer than usual to get in touch with us. In the meantime, our help and support guides might be able to give you helping hand. Check them out here:
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We know this will mean the time waiting to speak to us may be a little longer than usual, but there are lots of ways customers can help themselves via our Member Centre and our Plusnet Community.
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The safety of our people is our number one priority, as they are key to keeping us all connected during the Coronavirus outbreak. To protect their health and well-being we'll be changing our contact centre opening hours to 9am – 6pm, to help maintain our service to you.
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We're working to do all we can at Plusnet to help our customers and keep our people safe. Our CEO @MarcAllera explains how we're looking after our brilliant colleagues in our contact centres – and why they're so important in keeping us all connected – here:
We're doing all we can @bt_uk, @EE and @Plusnethelp to keep serving our customers and keep our people safe at this difficult time. This is why we’re asking our people to come into our contact centres, if they’re healthy and able – so our customers can get the help they need. 1/5
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Please be reassured we’ve seen your messages and we’ll get back in touch with you as soon as we can.
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We’d like to ask you to help us to prioritise customers who need the most urgent help by not repeating questions unless your situation has changed.
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We’re working hard to keep you connected, and helping you with your problems and questions as best we can during these unprecedented times.
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