We have created this IPCI poster illustrating the complaints process for @hmpps staff to help them support prisoners with understanding how to make a complaint

We have just updated the list of latest deaths we are starting investigations into on our website:

We have updated the list of current fatal incident investigations we are carrying out including name, location and date of death. You can view this on our website here:

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Thank you @InsideTimeUK for sharing our complaints process flow chart for prisoners in August's newspaper. We hope that prisoners can keep this flow chart and it will help them navigate the internal complaints process before coming to us.

On our website we have updated the list of current fatal incident investigations we are carrying out including name, location and date of death, which you can view here:

Last week @PPOmbudsman Adrian Usher visited @HMPWarrenHill and @HMPHollesleyBay prisons. Both visits were positive - Adrian had the opportunity to speak with both staff and prisoners separately and he was impressed by the accommodation at Hollesley Bay.

We have updated the list of current fatal incident investigations we are carrying out including name, location and date of death. You can view this on our website here:

Today we hosted a roundtable on property complaints in prisons to share learning from our latest Learning Lessons Bulletin with @hmpps Governors and Heads of Business Hubs. The useful discussion sparked conversation on some helpful changes that could improve the current system.

On our website we have updated the list of current fatal incident investigations we are carrying out including name, location and date of death, which you can view here:

Behind every complaint investigation is a prisoner for whom a swift resolution is incredibly important. We never lose sight of the fact our work has a real impact on the lives of individual people, so we pushed back 170 complaints to the establishments to reinvestigate properly.

A major focus for our complaints team last year was the launch of IPCI Ambassadors in 47 prisons, with volunteer prisoners guiding others to know how and when to contact IPCI. Getting things sorted quickly and locally is the best outcome when things have gone wrong for prisoners.

RT @russwebt: Locations & contact details for prisons and probation Helpful new MoJ map and lists of all properties.

RT @AVIDdetention: Depressing 35% increase in deaths in prison and other custody last year. At least 1 death at Brook House IRC which had p….

RT @TalithaGilpin: A desperately sad statistic. A prison sentence should never be a death sentence. There should be better access to #menta….

We are acutely aware that when a prisoner dies, bereaved families want answers to their questions quickly. We started investigations into 486 deaths last year, a 35% increase. We are concerned that 100 of these were self-inflicted deaths. This is too many.

Thanks @InsideTimeUK for sharing our latest annual report with your readers:

.@HMIPrisonsnews annual report stated 39% of prisoners told them it was easy to get drugs. Drones are becoming more sophisticated and being used to deliver drugs into prison. The prison service need to be relentless in their drive to prevent synthetic opioids getting into prison.

RT @John_Podmore: PPO should have the power to fine prisons for losing property. Failing to take property seriously is a failure to take re….

RT @ShipleyWrites: This might sound like a minor issue, but a very high number of prisoners are jailed for property crimes. When we put the….

As in previous years, property was the most common category of complaints we completed in 2024 to 2025 (35%). We repeatedly see issues where staff fail to handle property, and we have found that prisons are insufficiently motivated to improve property practices.