Palo Alto Utilities
@PAUtilities
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Supplier of electricity, gas, water, & sewer services to Palo Alto residents & businesses. Celebrating over 125 years of service. Power to the people!
City of Palo Alto
Joined November 2012
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Former power outage for ~70 customers restored ~8:40 pm. Caused by downed tree limb on power line. Thx to the crews for quick work, especially in these stormy conditions!
@cityofpaloalto
@PaloAltoPolice
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There is currently a power outage for ~3300 customers. Major boundary streets/core areas are Bayshore, Colorado, Lewis, Greer. Crews are en route now to troubleshoot & repair. Once we know cause & estimated restoration time, we’ll provide an update.
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Update on power outage: ~7,000 customers affected. Estimated restoration time is around 9 pm. Outage caused by an issue at the Park Ave substation. Crews are working to repair ASAP. for updates
@cityofpaloalto
@PaloAltoPolice
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Power outage in Palo Alto. Crew is working now to troubleshoot the issue & make repairs ASAP. No estimate for restoration yet. Check for updates. We’ll post more information as it becomes available.
@cityofpaloalto
@PaloAltoPolice
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In order to meet the State's load shedding requirements for today's Stage 3 Flex Art, our Electric Operations team has had to shut down power for about 1700 customers in Midtown, Old Palo Alto, and Industrial Park. We expect to have power restored by about 9.
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Today on
#NationalLineworkerAppreciationDay
, we're thankful for the men and women who work around the clock to keep Palo Alto running. Thanks to them, Palo Alto recently received the 2019 Reliable Public Power Provider Award!
#ThankALineman
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Some CPAU customers lost power for ~2hrs tonight. Due to excessive heat & stress on the electric grid, the State asked CPAU to "shed electric load." Pls help us⬇️demand by unplugging & powering off appliances when not in use. It's another hot one tomorrow!
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Power was restored for all customers around 7pm. The cause of the outage is still being investigated. We thank you for your patience as crews worked to troubleshoot & repair as quickly as possible. Have a safe & healthy weekend, everyone!
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We have been given the green light from the State Independent System Operator to restore the impacted customers. As of now, power has been restored for all customers. Please continue to conserve energy for the time being!
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Power outage S Palo Alto, Matadero to San Antonio & Middlefield to Deer Creek Rd. Crew responding now to restore ASAP. We'll post updates here as more information is available. Use safety when traveling roadways, as some traffic lights may be out.
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There is currently a power outage for ~4500 customers in the Palo Verde/Meadow Park area. Lightning struck a utility pole & caused a small fire & wire down. Estimated restoration is ~10am for at least 90% of customers. Work in progress now.
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We received a new estimate of ~10pm for power restoration. The root cause is still being investigated & we appreciate your shared tips about what you're seeing out there, such as a goose that may have flown into wires. We're checking that out in addn. to other equip inspections.
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Update on power outage. Operations expects most customers will have power restored within the hour.
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Our crews have identified the cause of the current power outage as a fallen tree branch on the electric lines. Our current estimated restoration time for most customers is 7 pm.
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Outage update: Power has been restored for about half of the affected customers. 749 still remain without power, and crews are working diligently to repair damage and restore service.
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Power outage for ~1700 customers. Cause unknown at this time, likely weather related. Crew en route to address. We’ll provide updates as soon as we have more info. Thx 4 patience!
@PaloAltoPolice
@cityofpaloalto
@PaloAltoFire
@paloaltoweekly
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Tonight's outage was caused by a goose flying into the power lines. Unfortunately, the goose did not make it.😞 Power should be back for most or coming back online for all very shortly. Thx 4 patience & to our crew for working quickly to restore!
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Despite storms & power outages, we are grateful for rain to replenish our incredible H2O source, the Mighty T! We are fortunate to have pristine quality H2O from the Tuolumne flowing thru Hetch Hetchy. Happy World Water Day! (pic taken by staff, Rancheria Falls,Tuolumne River)
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Power outage ~4500 customers due to mylar balloon in the wires. Crews restoring now. Estimated restoration by ~3pm. Call 650-496-6914 with any Qs or concerns.
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Looking for something to do today in the Bay Area? Stop by our EV Ride & Drive for a spin in what could be your next favorite car! Low cost & clean “fuel,” purchase $ rebates, no maintenance or oil changes, & zero emissions. What’s not to love? 3921 E Bayshore Rd, Palo Alto 1-4pm
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There is currently an electrical outage for 4462 customers downtown. Crews have been dispatched and are on route to determine the cause and an estimated restoration time.
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There's an electrical outage for about 1700 customers in the northern and eastern neighborhoods in Palo Alto. We are currently working on determining the cause and an estimated restoration time.
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Outage Update: As of 2:55 pm, power has been restored for all customers. Please consider alternatives to mylar balloons! They are a major cause of power outages and should always be kept away from overhead power lines and utility equipment.
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Power outage for ~ 2600 customers around Wilkie Way, Middlefield, El Carmelo & San Antonio. Transformer blew. Crews en route, ETR may be ~ noon.
@PaloAltoPolice
@paloaltoweekly
@cityofpaloalto
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A new utility-scale solar project CPAU has contracted w/Clearway just began commercial operation & will soon add 26 MW of clean, renewable energy to CPAU's energy portfolio.
#solarenergy
will power close to half of Palo Alto's electric needs! Read more:
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Power outage in Barron Park & southern area of Palo Alto. No known cause at this time. Crews are en route to troubleshoot & repair. We'll post updates here. Pls check for real-time info. Report downed power lines or other electric issues to 650-496-6914.
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This just in - power outage restored ~7:30pm. Cause - mylar balloon in power lines. 2nd time in less than 2 months an outage was caused by a mylar balloon. Pls keep hold of those balloons & consider an alternative to mylar. Have a safe night, everyone!
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Thank you everyone for patience during the recent storm event. Crews worked overnight on power outages at multiple locations in the City & continue work for any remaining service disruptions. If you are still w/o power, pls call 650-496-6914 for a status update at your location.
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Power outage in Ventura, Barron Park & Charleston Meadows areas last night caused by a downed power line. Most customers had power back by 2am, remaining customers were restored by 6am. Thx for your patience as crews worked as quickly as possible to respond & restore.
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2 weeks from today! The
#GreatRaceforSavingWater
@
#BaylandsEarthDay
. Birding, biking, hiking, trail running, dogs, kid activities, nature exploration, music, food, arts, community safety & enviro resources. Join us!
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Electric operations estimates power restoration for Barron Park area as late as 2am. Cause related to some downed wires. Likely related to earlier power outage. Thanks for your patience everyone! Crew is working diligently to restore service ASAP!
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There is currently an electrical outage for about 4500 customers primarily in the south east part of Palo Alto. The cause is a mylar balloon that has become entangled in the power lines. We are working on determining an estimated restoration time for those impacted.
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Correction to typo in previous post: Park Blvd substation not Park Ave. Status remains the same but crew hopes to restore power sooner than 9pm if at all possible. They’re working on it now to try to fix ASAP. for updates.
@PaloAltoPolice
@cityofpaloalto
Update on power outage: ~7,000 customers affected. Estimated restoration time is around 9 pm. Outage caused by an issue at the Park Ave substation. Crews are working to repair ASAP. for updates
@cityofpaloalto
@PaloAltoPolice
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Power should be restored for all customers now. Crew found a tree branch in the wires pointing to the cause of the outage. Thx again all for your messages & updates. Appreciate the crew working to restore service as quickly as possible.
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Power outage last night for ~1800 customers almost 100% restored ~5:30a. Broken insulator & singed wires. Crews responded to these storm impacts thru out the night. Power out again ~6:20a due to the equip damage from storm. Crews @ work again, new ETR 9/10a. Stay safe out there!
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Power is now restored for all customers. The root cause of the outage still under investigation; could be equipment failure. Thx 4 your patience, everyone, as crew worked hard to troubleshoot & make repairs!
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Come see what’s cooking...er, baking! At the Remaker Faire at Mitchell Park Library, until three pm.
#solarissweet
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Update on power outage: Tree branch has been removed & repairs made; 700 customers restored. Crew is on site continuing restoration to remaining 1000 customers. Updated ETR 7:30/8pm.
@cityofpaloalto
@PaloAltoPolice
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Unveiling new solar canopies & EV chargers at City garages! Ceremony on roof of 445 Bryant St garage - 7/24 at 2 pm
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There is currently a power outage affecting approx. 3K customers in Palo Alto. Crews en route to troubleshoot & restore service. We will post updates here as more info becomes available. Pls check for real time updates on area & # customers w/o service.
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We’re all in this together!
#PaloAltoProud
Shout out to our
@PAUtilities
team! The work they do keeps essential services running, which is critical to maintaining the health and safety of the community. Follow along each day this week and retweet these
#MomentofGratitude
posts that make
#PaloAltoProud
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Power outage Barron Park related to transformer issue earlier today. Crews working diligently to bring back service. Couple small outages in other areas of City related to heat. We’ll keep posting here as more info becomes available. Also check for updates
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Join us Wed 2/3 @ 10am-virtual ribbon cutting to celebrate a new solar project to increase renewable energy for
#PaloAlto
. Project will generate enough electricity to power nearly 13K homes, & solar will now power ~1/2 of Palo Alto's total electric needs!
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For anyone who needs it, Mitchell Park Community Center is open tonight as a cooling center until 9pm. It will be open tomorrow and Thursday until 9 as well.
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There is a power outage in the Midtown area affecting approximately 3400 customers. A tree brought down power lines due to high wind conditions. The estimated restoration time is 7pm. Partial restoration is expected soon.
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Update on this morning's outage - when our Electric Operations crews worked at the scene, they found that a squirrel had gotten into the underground cabling and caused the outage. They removed the body and replaced the cable, restoring power for those who were impacted.
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Update on power outage in Midtown area: service was restored for ~3,300 customers around 5pm; 83 customers remain w/o power. Crews continue to work to address damage to power lines by downed tree. Please call 650-496-6914 to report downed power lines or electrical emergencies.
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Free food, trucks, demos, fire, police, enviro info, history-7/3 City MSC Open House. See what makes our City work!
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There is currently a power outage for close to 700 customers in the Crescent Park/Duveneck/St. Francis area. The outage is related to the storm. Estimated time of restortation is around midnight. Visit for updates & emergency power related resources.
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Thrilled to have the Wuhan Environmental Protection Bureau from China visit us to learn about our climate action & sustainability initiatives! We've come a long way & still have ambitious goals to reduce GHG 30% below 1990 levels by 2030. Go Team Palo Alto!
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April 18th is
#NationalLinemanAppreciationDay
! Today we want to express our gratitude to the unsung heroes who keep Palo Alto bright, powered, and safe, rain or shine. Thank you for your hard work and dedication!
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Outage update: Crews have restored service for close to 2,000 customers in the southern areas of Palo Alto.
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@jeff
@PaloAltoPolice
http://t.co/l6HIzrgk7r
if you're on you're phone you can get bits and pieces here- sorry for the inconvenience!
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Did you know that metallic foil balloons are a major cause of power outages? They can create an electric surge & outage when contacting wires. This happened Sunday & ~2500 Palo Altans lost power. It can be dangerous & cause fires or property damage. Pls hold on to those balloons!
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Crews are responding to multiple outages throughout the City caused by storm conditions & wind. Please do not call 9-1-1 to report non-emergency storm-related issues unless it is a life threatening emergency. Visit for updates & to view the outage map.
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It's an electrifying weekend in Palo Alto-we're celebrating Natl Drive Electric Week! SunShares discount EV & solar workshop on Sat. Free EV ride & drive w/
@planetacterra
on Sun. RSVP early for EV test drive & double your chance to win an EV charger!
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Power outage around Crescent Park neighborhood. Crew is investigating & troubleshooting to make repairs ASAP. Cause is under investigation. Estimated restoration time at this point is around 12am. Will post updates as new information becomes available.
@cityofpaloalto
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There is currently a power outage for close to 4500 customers in PA due to heavy winds & tree branches down on wires. Estimated time of restoration is around 2pm. for updates.
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Electric operations isolated the main power outage area & restored service for a large majority of customers. There are now currently ~125 customers w/o power. Crew is on site making repairs now. New ETR for these customers is ~4pm.
@cityofpaloalto
@PaloAltoPolice
@paloaltoweekly
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Tomorrow-free workshop w/Stanford-Is an Electric Vehicle Right for You? Join our panel of experts as they demystify Qs ~driving range, battery charging, leasing vs. buying, etc. 10/23, 5:30-7:30, Mitchell Park CC. Register Come early to view EVs onsite!
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CPAU is proud to accept the inaugural award of Smart Energy Provider from
@publicpowerorg
! Recognized for smart energy program structure; energy efficiency & distributed energy programs; environmental & sustainability initiatives; & the customer experience.
#WeAreCommunityPowered
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Outage update: As of 9:57 am, electric service has been restored for all customers.
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July 4th holiday isn’t the only event in the spotlight this week. After the excitement of Chili Cookoff, fireworks, BBQs & pools wind down, join us July 5 for more fun at the City's Open House! Music, food, demos, prizes & dunk tank!
#BehindTheMSCenes
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We have restored a majority of customers. Thank you for your patience as our crews continue to work on safely restoring power. Outages were caused by high winds in area.
Old Palo Alto: 523/539 customers restored, 16 customers out. Repairs in progress.
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Power went out this am for ~4500 customers. The cause is unknown, but may be related to weather conditions. Crews restored 1100 & are working to restore power for remaining customers. Check for updates. We'll post as more information is available.
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@RonaldWilensky
@aptinfrance
@cityofpaloalto
@PaloAltoPolice
@PaloAltoFire
@paloaltoweekly
The PAUtilities Communications person stopped tweeting ~1am to sleep. No fear, I’m back first thing as I wake! Thankfully the crew is incredibly dedicated to restoring service & worked thru night to make repairs! They’re the heroes.
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Be one of the first 300 at the
#siliconvalleysafetyfair
tomorrow from 12-4pm @ Stanford Shopping Center to get free gifts! Learn emergency preparedness tips like how to safely turn off your meter. More info at
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Power outage update: Crescent Park, Duvenick-St Francis area. Partial restoration (85%) was made around 10:45pm. Crew is still making repairs, ~100 customers remain w/o power while crews make repairs.
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Outage update: Power has been restored for all customers.
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Hold on to your hats & be safe! CPAU crews are responding ASAP to power outages caused by storm conditions. Please remember to not move any branches or trees due to live power wires that could be entangled & create hazards. Check for real-time updates.
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Thank you, Palo Alto, for helping us conserve energy during the Flex Alert! The ISO was able to avoid moving to advanced electric emergency stages & power outages. Energy consumers responded and rotating power outages were avoided today. THANK YOU!
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Thank you for your patience as our crews work on restoring power across Palo Alto. There are still multiple outages for about 4,000 customers throughout the city caused by the inclement weather. Crews are aware of & responding to outage reports, & are working on providing an ETR.
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There is currently an electrical outage for 687 customers in the area of Greer and Embarcadero Rd. (Duveneck neighborhood). Crews have been dispatched and are working to determine the cause and an estimated restoration time.
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Power outage in Midtown area currently affecting ~3,000 customers. Crew is responding to make repairs ASAP. No known cause at this time. Estimated cause of restoration is ~3pm. Updates at
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Upgrade Downtown is on the home stretch! Wrapping up our utility infrastructure project on Univ Ave by end of March. Thx for patience as we work to provide safe, reliable utility services. Stay tuned for a community appreciation event after construction!
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We are currently tracking multiple outages across the city. Inclement weather is likely the root cause. Crews are investigating, and real time updates can be seen at
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Construction begins Monday 3/19 for
#UpgradeDowntownPA
Work starts on University Ave b/w Webster & Cowper. Check out for details, schedule, maps & to subscribe to e-news.
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Dakota wants you to come walk or run w/her Apr 25 at the Great Race for Saving Water & Earth Day festival! Save the date-we’re celebrating the 50yr anniversary of the 1st Earth Day!
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As of 4:49 pm there is an electric outage for about 300 customers in the neighborhood surrounding Rinconada Park. The cause is a broken crossarm. Crews are on route, and our current estimated restoration time is 10 pm.
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Outage update: Power has been restored to the Town and Country shopping center. Crews are still working to restore power, and the current estimated restoration time is still 8pm.
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@PaloAltoCityMgr
accepts the Acterra business environmental award for sustainability on behalf of
@cityofpaloalto
http://t.co/5jXM76utaS
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There’s an outage affecting 893 customers in the quadrant between Embarcadero Rd and University Ave, and Middlefield Rd and Edgewood Dr. the cause is still to be determined. Crews have been dispatched and are in route for repairs. ETA to restoration is still unknown.
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The
@cityofpaloalto
is hiring for paid internships in several departments, including Utilities! These are excellent opportunities for those interested in city initiatives including sustainability, water conservation, energy efficiency and more. Apply at
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As of 9:40 am, power has been restored for all customers.
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Native trees and plants are great tools in the fight against climate change. Join us tonight at 6 for a free webinar to learn how converting your high-water use lawn to native trees & plants can help you save $ while benefiting the planet. Register at
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Did you know that mylar balloons are a major cause of power outages? On Sat., a mylar balloon contacted power wires in Palo Alto causing an outage for ~4500 utility customers! Pls consider alternatives to mylar & hold onto those balloons when celebrating!
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Palo Altans purchased 81 electric vehicles (EVs) and installed over 115 kw of solar energy in last year's Bay Area SunShares program. Come see what the hype is about and test drive an EV next Saturday at our Earth Day EV Ride and Drive. More info at
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Celebrate Earth Day’s 50th birthday with us April 25 in the gorgeous Baylands! 5K/10K/kids dash + festival w/games, raffle, live music, food trucks, EV ride & drive, zoo animals, tons of booths w/activities & info. Something for everyone!
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Thx to our friends
@PeninsulaPress
for the write-up & vid of the
#GreatRaceforSavingWater
! Also, good blog on EV Ride & Drive at
#BaylandsEarthDay
w/
@Acterra
&
@ChargePointnet
@cityofpaloalto
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Join us TONIGHT 5-6pm for a virtual EV 101 workshop. We’ll review available electric vehicles, charging at home and on the road, incentives, total cost of ownership, and hear from EV owners what they love most about driving electric.
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Senator Hill leads 4 public safety! Palo Alto OES & Utilities star @ mock utility emergency event.
#CallBeforeYouDig
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Line crews continue to make progress on the power outages affecting our customers. We expect to have the remaining 169 customers restored by 5PM
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Outage update: Power has been restored for all but 249 customers. Crews are still working hard to repair damage and restore service.
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The upcoming storm may bring power outages due to weather & tree impacts. Stay safe, check for preparedness & safety resources & view our outage map. Call 650-496-6914 to report an outage or electrical emergency such as a downed power line.
@cityofpaloalto
The
@NWSBayArea
forecasts show a storm with potential gusty winds, thunderstorms & heavy rain starting late Thursday, into Friday, with a flood watch continuing through the weekend. Prepare now and stay informed.
Find more information and resources here:
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Very important safety message: For your safety, please do not move any branches or trees due to live power wires that could be entangled. Call 650-496-6914 for any power-related emergencies.
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Come out this Sat 4/14 and meet Sequoia the Bald Eagle - just 1 of the many attractions at
#BaylandsEarthDay
festival &
#GreatRaceforSavingWater
Check out activities & schedule, register for 5K & kids 1K fun run at You won't want to miss out on the fun!
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We are now tracking a power outage for 577 customers around the general area of Colorado Ave/highway 101. More information to come. You may call 650-496-6914 to report an outage or other electrical issue such as a downed power line.
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