Marie Serrano
@MarieSerrano_
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Service Design lead and policy advisor at the Policy Innovation Hub
Toronto, Ontario
Joined January 2012
Back from #SDinGov - I feel very lucky to have met and spent a few days with such inspiring and thoughtful people @kelseysingbeil @carolpizatto @ShantiMMathew @lucymstewart @daniel_rothig @HazeloneWhite...I will posting my takeaways from the conference over the next week or so!
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On #InternationalWomensDay , I want to share how lucky I am to have incredible and inspiring women in my life that help me grow everyday. @claireorange1, @elinalawrie, @KatieMonteith_ ,@wittster, @SerrandSwanny, @MarineBelluet, and many more!
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Friends, thank you for your thoughfulness, openness and energy this morning around my keynote remarks https://t.co/7NgSUnckNL
#sdingov Here is a design framework I would welcome your thoughts around. I hope you find the questions/framework, useful. #ABCD
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Yesterday with @wittster, we had a great discussion at #SDinGov. We defined ~50 hacks to implement service design in government! You can find an initial set here, including the workshop materials that we used: https://t.co/LjjRUEL6Vx.
@daniel_rothig thank you for the picture!
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We will be missing @spencerbeacock who helped us put it together!
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Great thinking around measuring the too often intangible value of service design approaches for an organization - @KatieMonteith_
Our team using @nesta_uk cultural change framework this week, to consider outcomes measurement beyond project and service metrics. Much value created in the building of trust, shifting mindsets, problem reframing, behaviours & new ways of working. #futurebarnardos cc @JesperC_
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Fascinating provocation from @wittster: “What if we designers let go of our fixation on controlling outcomes and creating things?” #SDCImpact @SDNCanada
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SDGC19 in Toronto, Canada! Congrats and thank you for the great work @SDNCanada @chrisferg @chadstory @wrongposture #SDCimpact
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So proud and humbled to see fantastic female service design leaders getting on the stage today to share their thoughts on advancing the practice @claireorange1 @wittster #SDCimpact #SDCC
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“Nobody talks about value chains anymore - it’s about value ecosystems “ @christianbason #servicedesign #SDCIMPACT
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After an inspiring first day (summary to come!), getting ready with @KatieMonteith_ for our workshop - “How do you measure your service in a way that will actually help you improve it?” @sdgc2018 #SDGC18
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Interested in using #design skills to solve social & policy challenges? @PolicyLabUK is recruiting another Policy Designer. Join our cross-disciplinary team, pushing the boundaries of policymaking (please RT!) https://t.co/n2iXGZC2Wk…
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Last call! Help advance the Canadian SD practice: proposals for SD Canadian Conference are due today! https://t.co/ovbbjo7gge
#impact #servicedesign
docs.google.com
Service Design Canada welcomes you to Montreal, QC on November 29th & 30th to participate in The 2018 Canadian Service Design Conference. We are actively seeking out speaking and workshop proposals...
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Help map the service design landscape in Canada!
Take the survey to help us build a portrait of the profession. #SDCBenchmark #ServiceDesign ⇨ https://t.co/isotJBaTGz
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Keep an eye open for the 2018 service design conference to not miss!
The Canadian Service Design Conference is back for a third year! And we’ve made some pretty big changes. #servicedesign #sdcanada #Canada
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“Trust is the bedrock of government innovation” Nikita Agarwal - How do we build trust to allow for public policy experimentation? @agarwal_nikita2 #policomm
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Policy innovation 101 in action: applying some of the human-centred problem definition tools and exploring how to keep our roads safe as Canabis is legalized #policyinnovationhub @policommpoli #policomm
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