Kelsey Singbeil
@kelseysingbeil
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Executive Director, Service Transformation - B.C. Ministry of Environment and Climate Change Strategy. People + design + government.
Victoria, B.C.
Joined July 2012
Job alert 🚨: Great design leadership opportunity with the B.C.'s Ministry of Environment+Climate Change Strategy. You'll help lead design and improve government services across the ministry. Apply for the Director, Strategic Design role by June 23!
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#jobalert! Join our team as a Sr. Service Designer. You'll help design government services that support climate change mitigation and adaptation. 🌍 Apply by June 2.
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Really great to see the B.C. govt design system out in the world on https://t.co/G8ae7WtDt4 (making digital services smoother to build and easier to use!). Congrats to the team 🙌
gov.bc.ca
The B.C. Design System gives design and software development teams the building blocks to deliver intuitive, accessible digital services.
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I'm honoured to work w/ super talented, thoughtful ppl at the Globe and Mail to craft this podcast that sense-makes life in the new economy - while having just the right amount of fun w/ it. We are looking forward to sharing our first episode next week (!). Thanks for kind notes.
Introducing Lately, The Globe and Mail's new podcast! Tune in every Friday as our host, @VassB interviews a fresh voice about the big, defining trends in business and tech. Don't miss Episode 1 launching on April 12 – save the date and subscribe everywhere you get podcasts.
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I'm hiring! Looking for a talented and passionate Sr. Service Designer to join my amazing team at @TranBC. https://t.co/eJbYgkalsG
#servicedesign #HCD @BCGovtJobs
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A few work reflections on 2023 and some ideas on the evolution of the Service Transformation Branch within the Ministry of Environment and Climate Change Strategy. Looking forward to all that 2024 brings! https://t.co/7v2BlbbWtD
env-servicetransformation.medium.com
In the spirit of transparency and candour, Service Transformation Branch members publish reflections on the what and why for their team —…
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This resonates and echoes what I’ve been feeling lately. Public sector transformation is a marathon, not a sprint. Enjoy the view, run with friends and take water/rest breaks! Ben Holliday » Hold it lightly
benholliday.com
The importance of caring deeply about your work, but learning how to hold that responsibility lightly.
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🎙️ Beyond the buzzwords. Join @kateldn for the Dec 7 #DigitalBC Livestream and gain practical insights to deliver successful, sustainable services within large organizations. Bring curiosity, questions and colleagues! Register: https://t.co/iPCFJoOgvH
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If you’re in British Columbia and this sounds like you, I hope you’ll reach out to the amazing @D_DJarisco at the @exchangelab. More generally, 👀 @code4ca. (And watch this space in the coming months as we’ll be hiring more #GovTech talent into #BCParks: https://t.co/9F7y88E6ny)
📈 What's the next career frontier for technical talent? 🤝 We're betting on government. With plenty of opportunities, digital talent has the opportunity to create positive change. Check out how how our partners are paving the way: https://t.co/GZYVUbWi7v
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Fab panelists: Design directors at various ministries, including Environment and Climate Change Strategy, Attorney General and Citizen Services. Slowly but surely, these roles are starting to pop up across BC Gov.
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Loving this session with the BC Gov Design Community on 'Leading with design and as a designer'. Telling the story and creating the space for design to flourish 🙌
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Loving this post by @afhill on designing with the people who use a product or service. There’s a reason why discovery research comes first!
afhill.medium.com
Product success isn’t abt documenting/ meeting requirements, or delivering on time. It’s abt helping people improve how they get things…
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Great piece in the @globeandmail on the complex, wicked challenges facing our public sector organizations and the change in leadership needed to navigate our changing and unknown reality. Bonus points for cynefin reference! https://t.co/oWp88FZ88x
theglobeandmail.com
With citizens clamouring for better services, the leaders of our vital public institutions need a better approach to solving problems, within systems that are no longer fit for purpose
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What gets measured gets managed. Join our two hour workshop on measuring 'whole' services on Thurs Oct 5. Help teams lift up out of satisfaction scores, case volumes, tickets closed and call times towards what good looks like for the whole service
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And a great accompanying piece that takes on the business centric language from the Minister (people accessing government services are not customers). AND that govt tech can support open source software and how to use the private sector build internal capacity and co-create. 🙌
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👀 Minister focus on improving service delivery for people in Canada - and an eye to the technology it's built on.
Canadians will soon be able to access and apply for more federal government services online.
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🚨Job alert! 🚨 Senior Service Designer Join our growing design team in the Ministry of Environment + Climate Change Strategy. You'll play a key role designing + delivering strong services that protect + restore B.C’.s environment. https://t.co/7KVyxk3Dyk Apply by Aug 15!
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