We are honored to be recognized for our #ServiceCloud work with @OwnBackup as a 2021 #Salesforce Partner Innovation Award Winner! #SalesforcePartner via @SalesforceNews

From a discovery call recently: "We had eight back-and-forth emails sent between a customer and a support agent, and it led to 730 files being attached to a case. Only 20 of them were relevant to the case.". How long do you think it took that agent to dig through 730 files to

Blazing-fast image creation – using just your voice. Try Grok Imagine.

Thank you Tiffany Sowang and Andre van Kampen for the shoutout in this valuable article!. From Andre: "The old saying ‘There’s an app for that’ also applies to the AppExchange Productivity apps; for small and large teams. These 10 apps help users,.

A nugget of gold from one of our customer calls recently:. "What we ran into with Milestones by itself, is that the Milestone was only considering one factor. It was only telling an agent how much time was left before the case breached. But, say an agent has 10 cases that are.

We've said it once and we'll say it again: If your customers don't respond to your surveys, then nothing else about the survey program matters. Check out how @spectrotel doubled their survey response rates by switching to Simple Survey.

Today’s the day to exorcise the Scope Creeper from your Salesforce org! Join Megan Ardis at 1:00 PM ET for our livestream:. Beware: The Scope Creeper.Use Case Split to Break the Curse of Never-Ending Case. In this session, you’ll discover how Case Split can help you combat scope

We're fired up for Day 2 of Dreamforce! Stop by booth #507 and spin the wheel to win a Solo Stove or Yeti tumbler! . Not at Dreamforce but still want to learn how Vicasso's apps help fire up agent productivity? Visit #DF24 #DREAMFORCE2024

Today's the day! Our team is ready and waiting to meet you at Dreamforce. Come chat with us at booth #507 to learn more about how you can fire up agent productivity. You'll find us between theaters 3 and 4, under the big 500 sign. Not at Dreamforce? You can still learn how

Dreamforce 2024 Unboxing from Vicasso. Watch for a sneak peak at some of the swag items you could win by visiting Vicasso's booth #507 at Dreamforce 2024! Spin our prize wheel to win. Learn more at #Salesforce #Dreamforce #DF24

Our apps can restore 8 hours of agent productivity, per agent, per week. That’s an entire working day PER AGENT. It’s a big promise, but we stand by it. We conducted a study that compared the user behavior of an agent processing cases in Salesforce both with and without our.

Are you…. a. Looking to fuel service profitability?. b. Interested in restoring 8 hours of agent . productivity (per agent, per week)?. c. Putting out fires constantly in your . case management process?. d. GOING TO Dreamforce?!. If you answered yes to a, b, or c and

Thrilled to announce that Vicasso has won the recent Salesforce AppExchange Demo Jam! And a BIG congrats and thank you to Megan and Thais for their incredible performance. In just 3 minutes, they showcased how Email to Case Premium empowers support agents to work more

Great article from our friends at @SalesforceBen!.

Come cheer us on July 11th as we go head-to-head with other AppExchange partners showcasing their productivity-enhancing Salesforce-integrated apps:.

31% of customer service leaders consider agent attrition to be a major challenge for their team. And 68% of a service agent’s time on average is spent on administrative tasks. Does one have to do with the other? We think so. #Salesforce #ServiceCloud

Our newest blog post breaks down the key differences between CSAT scores and NPS scores, so you can make a more informed decision about the type of customer feedback you may want to seek out in your next survey program. Check it out here →

Email to Case Premium’s Reply & Timeline Component helps your customers have a better experience while using a support portal to view cases. It allows organizations to bring vital aspects of the Timeline and the New Comment Page into the Digital.

Not every support team has the same needs. Take, for instance, a team that handles 'Delivery' issues—they need their own set of fields to manage cases in Salesforce, different than a team handling 'Product Defect' cases. With Variation Presets for Email to.

Vicasso at the Salesforce World Tour NYC! The most interesting thing we’ve heard so far? 85% of decision makers say service is expected to contribute a larger share of the revenue this year. And shout out to @_andrewrusso for featuring Vicasso's apps in his presentation today.

We're looking for the right people to join an amazing team! Vicasso is hiring for 2 positions: Account Executive and Salesforce Developer