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We are a European leader in parcel delivery & e-commerce solutions, operating in +50 countries worldwide via DPD, Chronopost, SEUR, BRT, Speedy & Jadlog.
Worldwide
Joined March 2015
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Thanks to our
#eBarometer
, we know what Europeans are
expecting from their delivery! cc
@tns_global
0
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270
Have you seen our most recent study 'Hello DPD'?
Within it we revealed findings on New Commerce!
Take a look to know more about e-shopping behaviour 👉
9
20
226
We're thrilled to share our
#DPDgroup
#CSR
report 2017!
Click here: to read about our commitment to
#CorporateSocialResponsibility
or visit our YouTube
#DrivingChange
#playlist
: for our videos.
#Sustainability
1
25
225
Technology & innovation | Our team at
@dpd_de
is piloting exoskeletons to assess how they can help our people in various work situations everyday.
Check out the video below
0
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228
#DidYouKnow
that after the first lockdown, consumers maintained many of their newly formed shopping habits? The second wave of the pandemic boosted online retail transactions, strengthening these new behaviours.
More in our e-Barometer:
6
13
198
According to our new
#eBarometer
, 80% of European e-shoppers claim their last online purchase experience was very positive
2
13
201
In the long term, nearly 9 out of 10 people worldwide intend to order from online stores that were previously unknown to them. This is because there is little reason to abandon the convenience & attractive prices they find online.
More in our e-Barometer:
5
16
205
💻 Do you want to learn more about the people who make purchases online in Europe?
Stay tuned to find out more from our upcoming
#eBarometer
! 👀
#ecommerce
#onlineshopping
#BizHour
4
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209
We are proud to share with you our first
#eBarometer
!
Discover the changing online shopping habits of Europeans >
2
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209
To maintain consumers’ shopping behaviour, the online experience must remain positive, fulfill the growing demand for a reduced carbon footprint & offer sustainable delivery options.
Read more in our e-Barometer:
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179
We've already reduced by 10% our carbon emission / parcel since 2013! Discover our
#drivingchange
programme
#ESDW17
2
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188
0
12
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What e-shopping behaviour best describes you while shopping online during this holiday season? 🛍️🎄
Always More
314
Even Less
391
5
12
167
Today we launch our 2nd 100% digital, pan-European campaign targeting 80 million
#eShoppers
in 22
#EU
countries and focusing on heavy buyers who make 86% of
#online
purchases.
Watch this interview with
@ingridmai
to discover more 👇
For further details
7
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178
@AgentP22
Hello and thank you for reaching out to us. We are sorry to see that. Could you please provide us the registration number of the van so we can look into this? Kind regards
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Another type of shopper behaviour called “dehumanised purchasing” consists of consumers preferring to deal with bots when shopping online as they find them more reliable & trustworthy. They tend to distrust humans as they are limited in their expertise 👉
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Our study has revealed 2 new types of shopping behaviours. The 1st is what we call the “Always More” e-shoppers. They display characteristics of unrestrained consumerism, meaning they buy greatly without the need to interact with other people. More here
8
11
148
"We have the plan to fix the world’s problems; we just need the action to achieve it.
@TheGlobalGoals
are the answer to getting the
#WorldsToDoList
done ✅
👉 "
1
10
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Our New Commerce study identified and observed different e-shoppers' behaviours. For example, "Always More" revolves around unrestrained consumerism and dehumanised shopping.
Learn more here:
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116
Our HelloDPD study shows two types of shoppers have emerged in this New Commerce era. One of them is the “Even less” e-shopper who are largely driven by digital technology and sustainable respect for humanity and the environment. Learn more here:
5
10
127
“We’ve noticed a change not only in e-Shoppers’ behaviour but in physical retail as well, which leads us to feel quite optimistic about the future of e-commerce,” said Carmen Cureu, our Marketing Research Director. Get more insight here:
5
8
149
Drastically affected by great deals and a rush period, most e-shoppers on Cyber Monday seek speed and efficiency. Usually, they have their data saved for faster checkouts.
Find out more here:
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10
119
Our ambition is to support our employees & business partners in becoming catalysts for positive change in all the communities in which we operate. That’s why last year in Europe our people supported over 450 organisations. More here:
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140
#ESDW2022
| We are accelerating our efforts in the fight against
#climate
change and have recently submitted our
#NetZero
target to the
@sciencetargets
!
Learn more in our
#PressRelease
:
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15
142
"Home as a new marketplace" is an Always More behaviour that has intensified due to the ongoing pandemic. Learn more about this type of shopping habit here:
3
8
117
Following the pandemic, there’s a growing need for re-humanised purchasing. Hence, some e-shoppers seek to reinject humanisation into the shopping experience whenever it can add value.
Read our study to learn more about this behaviour:
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How do you plan to do your Christmas shopping? 🛍️ 🎄
Do you prefer to access the infinite possibilties of e-commerce while staying warm at home or to go out and browse the shops to enjoy the magic of Christmas store windows?
Online shopping
523
Going to the shops
406
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10
106
#DidYouKnow
we’ve announced our
#AnnualResults
for 2021!
Want all the details? Check out our
#PressRelease
👀👇
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More than 23,000 Europeans shared their e-shopping experience with us! Check out our
#eBarometer
outcomes here ➡️
0
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130
From poverty to the climate crisis,
@theglobalgoals
are a reminder we have the plan to fix the world’s problems; we just need the action to get it done.
We're working on tackling the climate crisis! What's on your to-do list ✅?
#WorldsToDoList
| 👉
3
10
130
♻️ How important is it for you to purchase from an environmentally friendly brand?
Keep your eyes out for our
#ebarometer
that includes brand new information on consumers’ sustainability preferences! 👀
#Sustainability
#ecofriendly
0
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Did you know that shoppers with FOMO behaviour expect high reactivity, 24/7 access to services, next-day delivery options, live-tracking delivery and multiple payment options? You can find out more here:
7
11
129
Our
#NewCommerce
study has found "Always More" and "Even Less" e-shopping behaviours and characteristics emerging with the pandemic.
Learn more about different e-consumers' shopping habits here:
1
12
118
Join our CEO & Chairman
@bwinkelmann
at
#Vivatech
for a fireside chat to discuss how the role of a CEO has evolved with the pandemic & how he has had to adapt to a world in perpetual movement.
Sign up here 👉
2
11
130
Our study on
#NewCommerce
rolled out with
@supper_paris
shows “slow retail”
#eShoppers
rarely purchase urgently as they reject consumption is ever urgent. They care for social causes, take time before making a decision & only shop when necessary.
➡️
1
10
113
We are proud to share with you the 2nd edition of our
#eBarometer
which showcases the evolution of online shopping habits in Europe!! cc
@KantarTNS
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113
On Black Friday, our New Commerce study shows that consumers’ mixed e-shopping attitudes ignore time and border-related obstacles and maximise value for their money. Find out more here:
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We’re proud to be tackling the climate crisis by lowering our carbon emissions, but every organisation can do their part to help achieve
@theglobalgoals
.
#WorldsToDoList
✅ starts now | 👉
2
10
122
📦 The pandemic has drastically changed how consumers shop online. Our 2021
#eBarometer
will tell you more! 💻
#Report
#ecommerce
#BizHour
3
13
120
At DPDgroup, we believe we all share the
#SameAddress
. We are one community & all of us have a part to play in improving it and helping it to grow. That’s why in 2020, over 30,000 DPDgroup employees took part in closer community initiatives. Find out more:
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11
109
We've recently shared lots about
#EU
#eShoppers
habits on
#delivery
and
#returns
.
Take a look at our
#infographic
that sums it all up!
#eShopper
#eShop
#eBuyer
#CrossBorder
#eCommerce
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#DidYouKnow
in 2017,
#DPDgroup
published its first
#CorporateSocialResponsibility
report?
And this year, our 2nd report is about to appear!
#Sustainability
Discover: DrivingChange on our
#Youtube
channel:
0
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#ESDW2022
| Our alternative fleet of
#lowcarbon
vehicles enabled us to reduce CO2 emissions per
#parcel
by 3.8% in 2021 vs 2020 & by 21.9% since 2013.
Read how in our annual
#sustainability
report:
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The ongoing pandemic has shifted ecommerce and shopping activities. And some behaviourial sophistication stands out.
Learn more about different e-shopping behaviours here:
6
14
95
Do you leave feedback on items after an online purchase? 📦
Comment 💬 below if you do. Stay tuned for our
#ebarometer
, due out soon, to find out how many other online shoppers also publish feedback.
#BizHour
#ecommerce
1
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110
🏊♀️ About to start your swimming workout and forgot about your parcel? 📦 Check out myDPD now and have it delivered to your neighbour.
#myDPDmyWAY
👉
2
4
106
#BruceReduceGame
day 4: Last chance to enter our contest and become a carbon neutral expert! 🎮
1
12
103
How many times have you been late for a
#parcel
delivery? Not even the best of us can be punctual, but no need to worry! With the DPD App, you can track your delivery and be on time to pick it up! 👀 👉
#eCommerce
#eShopping
#eShopper
#online
1
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107
We believe it’s important to listen to our
#employees
, which is why every two years we conduct a company-wide survey to assess and then address any concerns. In 2020, 19 business units and 14,000 employees participated. Want to learn more? 👉
#TeamDPD
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As we all know, two's a party and three's a crowd! You never know how near your parcel is but with DPD
#Predict
’s live-tracking you’ll know exactly where your delivery is.
@eCommerceFAQs
, have you ever been caught in the wrong place at the wrong time?
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102
#DidYouKnow
that the pandemic has shifted consumers’ shopping habits, and that over 70% of consumers plan to maintain their new purchasing tendencies post-pandemic?
To learn more, check out our e-Barometer:
6
5
97
Which of the following is an area that received greater
#EcoAwareness
because of the pandemic?
Product safety
181
Food waste
185
Climate action
295
All of the above
282
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5
89
Now that we have explained the different types of e-shopping behaviours, which one do you think best describes you?
Remember that you can be a mix of several! Let us know in the comments ⬇️
“Always More” Behaviours
149
“Even Less” Behaviours
147
3
6
60
Heard of our carbon neutral commitment?
With it, we aim to make every parcel carbon neutral at no extra cost to customers.
Read more about DrivingChange™, our sustainability programme, here 👉
#TogetherAndBeyond
0
11
102
Santa's away this year, meanwhile share your Christmas list here
#DeliveringSmiles
, we'll take care of it :
0
9
102
Thanks to our
#eBarometer
, let's discover what types of goods European e-shoppers buy online! cc
@tns_global
2
10
91
#ESDW2022
| 🎓 At DPDgroup we know that our people are our greatest asset. This is why we help them grow their talent through transparent and agile career opportunities.
2
3
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0
12
91
Time to get ready for
#BackToSchool
❗️
Why not have your e-shopping delivered in a parcel shop near your kids’ school?
6
5
100
Discover the first video episode of our pan-European campaign broadcast in 22 countries.
@noeltoolan
, have you ever been held up when you needed to be around for a delivery? With
#Predict
you’ll receive a one-hour delivery time slot.
Find out more here:
1
14
92
#TwitterPoll
🍲 Do you buy fresh
#food
online?
💬 Comment with the emoji below to let us know!
#BizHour
👍 Yes
👎 No
9
6
99
No one likes waiting for their parcel to be delivered, especially when you've got a date! Thanks to
#Predict
,
#eShoppers
can choose a one-hour time slot so they don't get interrupted at the wrong time! 😉 Isn't that right,
@ecommerce_EU
?
4
18
95
🏫 From pens and pencils to bags and books and everything in between, make your life easier by ordering them online. 💻
#school
#backtoschool
#ecommerce
4
7
97
Since 2015,
@SEUR
, our Spain subsidiary,
@Zara
&
@CaritasEuropa
have worked together to give used clothing a second life in a
#sustainable
project, one of many ways DPDgroup puts its
#CorporateSocialResponsibility
commitment in action.
Watch the video:
2
9
84
All that time wasted time stuck at home, waiting for your parcel delivery.
Try out our live tracking service here:
@noeltoolan
, have you ever had a last-minute gift delivered?
#LawsOfDelivery
#eCommerce
#delivery
2
3
88
If your new parcel is in the shooting line of a sprinkler, it probably isn't where it's meant to be. With
#Predict
, you can change the day, time & place of your delivery so you don't end up with a wet parcel!
@EcommerceAhead
have you ever damaged a parcel?
1
16
93
We're excited to share with you our second interview which promotes
#GenderEquality
at DPD! Today's interview is with Laure Omnes, Project Management Officer in the IT department of DPDgroup. Give it a watch to find out more about her 👇
0
15
93
In 2020, we provided over 74,675 hours of health & safety training to our staff. By giving our people the tools to better assess risks, employee days lost to work-related incidents have decreased by 22% since 2016. Find out more 👉
#TogetherAndBeyond
1
10
88
🤔 According to you, what's the preferred delivery location for 91% of senior e-shoppers?
Answer with A, B or C ⤵️
#Game
#Maze
#Ecommerce
7
8
89
Regular e-shoppers purchase more
#online
than before the health crisis and receive even more parcels. 📈
Hit the link below to learn everything there is to know about the trends and behaviours of online shoppers 👇
3
14
93
Sometimes the delivery doesn't go completely to plan - even when you're at home.
@LucaCassetti
, has something similar ever happened to you? Using
#Predict
means you're not stuck in the shower when your parcel arrives! Discover our pan-European campaign:
1
16
90
#CloserCommunities
is part of
#DPDgroup
’s
#CorporateSocialResponsibility
commitment. At its heart is bringing people together through employee engagement in community projects: volunteering, free deliveries, fundraising, etc!
Find out more:
#Sustainability
0
4
84
It seems like no matter what, you’re never at home when your parcel arrives! Discover the DPD App and never miss a parcel delivery again!
@EcommercenewsEU
how annoying is it getting stuck at work!
#eCommerce
#eShopping
2
17
90
Take a look at the 1st video episode of our pan-European campaign directed by
@SimonJLevene
.
@PierreDesangles
have you ever been stuck somewhere else when your delivery arrived? With
#Predict
you’ll receive a one hour delivery timeslot. To find out more:
0
13
83
#ESDW2022
| Today is the first day of the 🇪🇺 European
#Sustainable
Development Week!
Have a look at our
#sustainability
report for more on the actions we're taking for people and planet:
0
6
86
At DPDgroup, the health of our people is paramount. That’s why we have strict safety standards in all of our business units. In fact, we’ve increased the hours of
#EmployeeHealth
& safety training by 109% since 2016. More here:
#TeamDPD
5
5
82
#DidYouKnow
@Globalcompact
#CarbonNeutralCommitment
is part of
#DPDgroup
’s
#CorporateSocialResponsibility
programme,
#DrivingChange
? We are dedicated to making every parcel we deliver carbon neutral, for all our customers, at no extra cost. Find out more:
4
8
73
Did you know that cross-border e-shoppers who have bought on foreign websites tend to be mostly heavy buyers and medium buyers. Will
#BlackFriday2017
be the same?
#eBarometer
2
7
77
📦 Parcel lockers rose as a preferred
#delivery
place for regular
#eshoppers
in 2021.
Find out more about the rise of out-of-home delivery options in our latest e-barometer:
➡️
#ecommerce
#covid
5
4
81
It's
#ChristmasEve
🎄! Do you have any last minute gifts 🎁 to get? You can count on
#Santa
's 🎅🤔 very talented team to get them delivered to you for
#Christmas
. Watch our video😶📺to find out who that exceptional team is!👇👇👇
5
9
80
#Breaking
| 🗣 Today we’ve joined
@ClimateGroup
's EV100+ initiative and are committed to transitioning our fleet of vehicles weighing over 7.5 tonnes to zero emissions by 2040!.
Check out our
#PressRelease
for the details 👇
2
13
79
Watch this interview with
@Citibox
' managing director Estanis Martin de Nicolas explaining the startup's smart mailbox service. We've invested in this project as we see how it will positively impact last mile within smart urban delivery. All our CSR:
2
16
83
This month we’re going to talk about one of the most important aspects of DPDgroup: the people 🧑🤝🧑. Stay tuned for updates on the initiatives & programmes we’ve put in place to protect & support our employees! Check out our
#Sustainability
Report:
#TeamDPD
3
4
81
#SmartUrbanDelivery
is part of
#DPDGroup
’s 4-priority
#CorporateSocialResponsibility
commitment
#DrivingChange
. We want to improve everyday urban life by giving greater delivery choices, while reducing city centre pollution and congestion.
#Sustainability
1
12
76
Before COVID-19, the most popular category bought online was fashion, whereas now it's food & grocery! Categories such as high-tech, cosmetics, home furnishings and sports equipment also showed enormous growth 📈
Explore more findings here:
#eCommerce
1
6
78
#DidYouKnow
if you water a parcel is does NOT grow?!?
@EcommerceTop
have you ever accidentally damaged your delivery? With
#Predict
, you can decide the time, day or place of your delivery, so you can be there to receive it!
1
12
77
Here's your last chance to see your wish come true, take our survey here!
0
14
76
"What is one thing all
#eCommerce
players should keep in mind?
#Sustainability
.
More than ever,
#eShoppers
research eco-friendly products and services before buying. To find out what else consumers look for, click here: "
2
4
75
Did
#Santa
🎅bring you a gift🎁you're not overjoyed with? You know, his very talented team can return that parcel to the sender with Return My Parcel service, even if he is at the North Pole☃️! Why not discover how efficient his great team is in our video!👇👇👇
5
6
75
What do we really know about e-shoppers? Let's check Europeans profiles with our first
#eBarometer
infographics!
0
10
76
Happy
#StPatricksDay
! By the way, did you know that 75% of Irish e-shoppers have already bought online from foreign website?
#eBarometer
1
10
74
#DrivingChange
,
#DPDgroup
's
#CorporateSocialResponsibility
programme, includes our Closer Communities priority. We’ve gone 56,799 km for our communities & brought support to 530 organisations, with 35,626 of our employees engaged in
#CSR
efforts!
1
5
68
Only a few days left before
#Christmas
🎄! We have an extensive network of
#Pickup
locations to make collecting your parcels after
#eShopping
even easier. Watch our video and discover
#Santa
's🎅 secret team who are already delivering our gifts🎁! 👇👇👇
2
4
67
In 2020, we deployed 1,163
#LowEmission
vehicles across Europe and reduced our carbon emissions per parcel by 5.7% compared to 2019. Find out more about our green fleets here:
#MobilityWeek
4
7
74