Digital Disruption
@DgtTransform
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Everything about Digital Transformation, #tech, Customer Journey and Change Management. Latest trends, news, #AI, #ML, #CX and #processautomation
Worldwide
Joined January 2015
How digitalization will drive the global recovery for small businesses
weforum.org
A strong and sustained global recovery is only possible if small businesses can adapt to the post-COVID era. In this, digital technology is key.
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RT @MakadiaHarsh: 1. Scribe How . Screen recording extension that instantly converts any process into a guide. 93% less time spent documen….
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Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk
adrianswinscoe.com
Today’s interview is with Adrian McDermott, Chief Technology Officer at Zendesk. Adrian joins me today to talk about the new Zendesk CX Accelerator report, the main trends and headlines coming out of...
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RT @ShaunMichaelCX: Just had a great chat with @ijgolding about the current state of customer experience in the UK. We are two Brits, after….
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RT @TamaraMcCleary: The 4 Digital Skills Everyone Will Need For The #FutureofWork #digitaltransformation
https://t.….
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RT @NewHorizons123: Only 25% of Companies Excel at Turning Customer Insights into Action - Read 10 Key Highlights in this #CX Action Manage….
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RT @EvanKirstel: #Google has a secret new project that is teaching artificial intelligence to write and fix code. It could reduce the need….
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Why Your Company’s Internal Communication Should Be More Than Just Words #cx #customerexperience.
zenloop.com
1. Not sharing CX insights internally · 2. Working in silos · 3. Not connecting CX to processes · 4. Internal resistance to CX · 5. One-way communication flows …
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RT @ShaunMichaelCX: The CX management #CXM process is broken. 💔. 🚫Just sending out surveys to customers IS NOT CX. 🚫Putting the results of….
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Only 25% of Organizations Translate Customer Insights Into Actions and 6% can Quickly Turn Feedback Into Product Improvements - #CX Study 2022 .
zenloop.com
Find out how effective companies are in converting customer insights into action and improving customer experience and services.
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Dashboard Fatigue - And Why Actions Speak Louder Than Dashboards via @ShaunMichaelCX . People have a love/hate relationship with dashboards. Done right, they can be invaluable, done wrong they can be too time-consuming. #CX #marketing
zenloop.com
What is dashboard fatigue? Learn ways to change your relationships with too many dashboards so they are healthier and more productive.
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How to win in today’s DTC retail landscape with a multichannel strategy
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RT @andy_mura: CX1 WORLD - Only two days to go!!!.Register here for FREE: 🎉 . #CX #YearOfAction #ShiftToAction htt….
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RT @segundoatdell: #ArtificialIntelligence is here to stay in every domain. 📸 @ValueCoders . #AI #MachineLearning #Marketing.@Hana_ElSayy….
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RT @zenloopHQ: Gartner’s research: only 14% of organizations achieved a 360-degree view of their customer #custome….
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RT @ingliguori: #infographic: Benefits of Digital Transformation.Via @ingliguori.#Cloud #MachineLearning #BigData #ArtificialIntelligence #….
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RT @stratorob: Under Pressure: #DigitalTransformation Starts At The Top.📌@Forbes @annmariehanlon @TheDigitalTP @Ko….
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AI/ML at scale: The next horizon for PPG’s data strategy
cio.com
At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
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RT @vishviyer: What role does electronic shelf labelling (ESL) play in the #digitaltransformation of #retail organizations today and how do….
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