David Wilson
@DWilson911
Followers
41
Following
92
Media
2K
Statuses
2K
Husband (to Gina), father (to Cole and Conner), hockey fan (to the San Diego Gulls) and native (to San Diego)
Lumberton, TX
Joined November 2013
Successful, forward-thinking companies are leveraging one core concept in their CX operations: innovation. We spoke to several experts about innovative directions that are redefining the CX industry. Read the latest #IgniteCXInsights newsletter for more.
0
0
1
Want to personalize the customer journey from start to finish?. Leverage AI to deliver exceptional experiences that drive business growth >> #CustomerExperience #ArtificialIntelligence
0
0
2
Closing the gap between consumer expectations & CX reality is now mission critical to stay ahead. Join our webinar as experts Pete Jacques from @forrester & Andy Traba discuss consumer & technology trends you’ll want to know for 2024. Register now >
0
0
1
How can you harmonize AI and human interaction to ensure business success?. Read @YuHelenYu's insights on the AI-Powered Experience Continuum and using customer data the right way to unlock unparalleled CX >>
linkedin.com
Customer experience (CX) will define business winners and losers going forward. You can create a new logo or modernize your building or increase headcount – and it will make little to no difference...
0
0
1
What’s the secret sauce for exceptional CX?. Dan Miller from @opusresearch breaks it down for us in The Room Where it Happened. Watch now and stay tuned for more week-by-week releases featuring top CX innovators >>
0
0
1
The rapid growth of #digitalevidence is creating unprecedented challenges for #police departments. View this #infographic & learn 10 ways departments are accelerating #investigations with #AI-powered #digitalevidencemanagement. .#lawenforcement #innovation
0
0
1
Yesterday, we held our Presidents Club ceremony and enjoyed a live show with our global sales teams. Today, we held the final sessions of NICE Sales Kickoff 2024, marking the end of a successful week. Thank you to everyone who participated!. #NICESKO2024 #CustomerExperience
0
0
1
In this article in @APCOIntl's PSC Magazine WSI Technologies' Jim Hansen explains how #911centers can take QA programs to the next level. . #emergencycommunications #911QualityAssurance #911QA #staffretention
0
0
1
In the latest installment of The Room Where it Happened, our CMO Einat Weiss dives into the excitement surrounding AI and the unprecedented innovation in CX. Watch now & don’t miss out on our upcoming week-by-week releases featuring top CX trailblazers >>
0
0
1
Check out this story on PSAPs' Finest Technician of the Year, @wpgpolice's Robert Kubisch. #PSAPsFinest
0
0
1
With Enlighten AI for Customer Satisfaction, @RepublicService achieved a 33% improvement in customer sentiment. Learn how @NICELtd helped them turn insights into action and prioritize their customer experience >>
0
0
1
The CX AI race is on, and Coach Steve is here to guide you to victory!.Cross the finish line without breaking a sweat with AI built for CX: NICE Enlighten. See how to win every time >> #WinWithEnlighten #CustomerExperience #ArtificialIntelligence
0
0
0
New year, new #digitalevidence management system! The Lehigh County DA's Office recently selected NICE Justice. Now, instead of spending time on clerical duties like tracking down evidence, prosecutors will be able to focus more time on prosecuting cases.
0
0
0
AI purpose-built for CX allows companies to deliver tailored experiences that leave a lasting impression on customers. Read the latest #IgniteCXInsights newsletter for 15 tips to leverage the power of CX AI. >>
linkedin.com
Digital first customer experience (CX) is undergoing a significant transformation with rapid advancements in artificial intelligence (AI) as the driving force.
0
0
1
.@NICE_PublicSafe we don’t simply record calls. With intelligent dashboards & automated solutions that bring incident data together we help #911centers see the truth as it happened, so they can best support telecommunicators & retain valuable staff.
0
0
1
In #emergencycommunications centers, data tends to reside in a lot of different systems. #911centers need a single point of truth to bring data together – so they can easily understand what happened, how, why and when – and what they can do better.
In #emergencycommunications centers, data tends to reside in a lot of different systems. #911centers need a single point of truth to bring data together – so they can easily understand what happened, how, why and when – and what they can do better.
0
0
0