Customer Management Practice
@CMPUpdates
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The present and future of Customer Experience lives here. Host, @custcontactweek + @cmpinnovation
Joined March 2023
In this article from @Forbes, Sachin H. Jain expands on @MenloVentures' findings as they challenge the assumptions about the slow pace of change in healthcare. Click here to read more on the new leader of AI adoption:
forbes.com
A new report by Menlo Ventures suggests AI adoption is soaring in healthcare as providers and health plans use artificial intelligence to respond to cost pressures.
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In the latest blog from CMP, Mario Matulich shares his perspectives on creating experiences that are both efficient and empathetic. Click here to read more: https://t.co/Pk23iIeXOM
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Say hello to the newest members of Customer Management Practice! 👋
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In this article from @CCWomenStrong, Shiwon Oh explains why she remains skeptical of AI, why stronger regulations are needed, and why responsibility now lies with us to approach it wisely and ethically. Click here to read more:
blog.customercontactwomen.com
This article explores how leaders must navigate AI in a way that empowers women and achieves gender equity.
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One year ago, we created the CMP Research Prism. Since then, it has become an essential instrument for organizations looking to optimize and invest in their customer contact functions. See what others have to say below, and learn more from Prism here: https://t.co/dketNst61F
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In this episode of the @HRDailyAdvisor HR Works podcast, @nicolekyle explores why Starbucks' latest move of offering cash exits to corporate employees unwilling to RTO reflects a hardline approach to cultural alignment. Listen to the conversation here: https://t.co/YfCzJaVNXV
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One week ago, customer experience professionals from around the world gathered at #CCWNashville to explore the medley of customer contact functions we can refine, improve, and shape the future. As we prepare for #CCWOrlando, here's a look back at the times we had in Music City.
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Happy Halloween from #CustomerContactWeek! 👻🎃 Last week’s #CCWNashville was a treat 🍬 hoping everyone has a scare-tastic holiday!
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In this article from @USATODAY, Mario Matulich highlights the fact that poor treatment from carriers risks eroding trust and loyalty, especially when travelers are paying premium prices and have other options. Read the full article here: https://t.co/428Euvll82
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What could be worse than spiders? 🕷️ Bad customer experiences. Customers need agents who understand them, and CX professionals need customers who are willing to work with them. For more insights on how to integrate these two principles, click here: https://t.co/FbcV9r4BY4
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Cheers to another amazing #CCWNashville!🎶👏 Words can’t express how thankful we are for each and every one of you for continuing to make #CustomerContactWeek the premiere customer experience event series it is. We can’t wait for #CCWOrlando 2026!
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Last week, we introduced the refreshed Prism for Conversational IVR/Voicebot at #CCWNashville — today, hear @nicolekyle's perspective on how these #CMPResearch insights are shaping the future of CX. #CustomerContactWeek
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“There’s a different way to do business.” After his incredibly inspiring and hopeful keynote at #CCWNashville, check out some final thoughts from the one and only Bill Strickland as we wrap up another Day 2 of #CustomerContactWeek! 👏🫶
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📣 #CMPResearch just released the refreshed Prism for Conversational IVR/Voicebot at #CCWNashville! This Prism helps leaders see this complex market clearly, separating hype from capability and revealing where providers stand. Stay tuned for the whitepaper summary coming soon!
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#CCWNashville is rockin’-and-rollin’, and yesterday’s @ccwomenstrong Summit was the perfect way to kick off the festivities! The best part? That’s only day one! #CustomerContactWeek #CCWomen #Nashville #WomeninCX #CX #Summit
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Welcome to Day 2️⃣ of #CCWNashville! See the schedule for today below: 7:00AM Breakfast 8:00AM Main Stage 10:15AM Expo Hall Grand Opening 11:15AM Breakout Sessions 1:00PM Lunch 2:00PM Breakout Sessions 2:45PM Expo Hall Networking Reception 3:30PM Main Stage
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We’re live from #CCWNashville! 🎸 Day 1 is off to an exciting start as CX leaders, innovators, and tech experts gather in Music City to share strategies, success stories, and emerging trends. Stay tuned for updates! #CustomerExperience #CXInnovation #TelecomReseller #CCWNashville
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Boots on. Badges out. Welcome back to #CCWNashville! 🤠 #CustomerContactWeek #Nashville #CX #CXEvent #Welcome
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The only thing scarier than not having enough time is wasting it 🧟♂️ Head to the link below to learn why our data-backed strategies can address your critical priorities. https://t.co/FLO3edsWj1
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