Brian Scanlan
@brian_scanlan
Followers
2K
Following
22K
Media
297
Statuses
5K
https://t.co/JleL2wKqeE
Swords, Dublin, Ireland
Joined May 2009
RT @haridigresses: Gross margins are in fact the single most important indicator of business quality -- not some abstract projection of fut….
0
19
0
RT @BessemerVP: 🚨 Most companies are adding AI features. @intercom is rebuilding itself to become AI-native. If you're a SaaS founder, bu….
0
7
0
RT @ciaran_lee: Resolution rate for @Fin_ai normally increases ~1% per month. Generally you would expect increases to get harder over time….
0
6
0
RT @Jasonpraful: Going down from 11ms to 3ms is no easy foot. Not something your average "openai wrapper" product even thinks of. Highly r….
0
1
0
RT @loughlincarmel: @DublinAirport This is tasteless. There are kids and families involved. Have a bit of sensitivity.
0
1
0
It took me 10 years after leaving Amazon to finally have something equivalent to the retail orders graph at Intercom. It's fun when a single metric can change how an entire organisation works.
I wrote a post on stop monitoring systems; start monitoring outcomes. TL;DR: Your latency and error rate dashboards can be all green, yet customers are having a bad time. Why? Because you’re not measuring what actually matters: customer outcomes. @intercom, with millions of.
1
2
22
RT @gregolsent: We shipped Logsdb for our logging Elasticsearch clusters and the store utilisation just going down like this as we rollover….
0
3
0
RT @nateberkopec: Official "AI Assisted Development" POWER RANKING in the Ruby Community:. 1. @ShopifyDevs .2. @intercom .3. @babylist .4.….
0
1
0
Cashing in on CMAT conquering Glastonbury by selling an NFC of my receipt for her first single. Let me know your best offer.
0
0
0
RT @ryan_sherlock: So much FUD and FOMO going around what the AI revolution is driving. 107% of our code is written by LLMs, my Claude bill….
0
1
0
RT @thoughtwax: Bet you a million dollars that Fin can do 65% or more resolution rate for your customer service:.
0
2
0
RT @ssmusoke: My tech week has been 💯 by two of my favorite technology thought leaders . @mipsytipsy In Praise of Normal Engineers https://….
0
3
0
Good reminder that most of the discourse on outages is total hogwash. The other week when GCP and Cloudflare were having their hiccups, downdetector reckoned AWS was down because crowdsourcing infrastructure availability data is extremely prone to people mis-diagnosing an outage.
1
0
0
Recently when Spain had a gigantic power outage, I saw lots of people blaming Russians, forest fires, renewables, etc. Of course the reality is way more complex.
1
0
0
RT @isamlambert: I want to hire someone to create an open source project that has potential commercial upside. You can own it fully and I w….
0
45
0
RT @pratik60: A teammate checks in with Claude 3x a day on GitHub issues - just like you would with a junior engineer. He reviews progress,….
0
2
0